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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 132 reviews · View Statistics
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Reviews

4.8
109 reviews
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It was ok. Very friendly staff

published

Great staff and were very friendly. Mouth piece that was put in my mouth to perform 3D scan was ok but I wondered if it was cleaned as it was just placed back on the machine without being wiped or anything and then the rep just grabbed it and put back in mouth to do another scan just to make sure it was all covered. I had done Invisalign before so was told to remove the current attachments before aligners arrive but then scan was done with attachments on so apparently aligners can be made even if scan was done with composites on. I thought it went ok though but I think I would rather much prefer a dentist then sales reps.

Value for Money
1/5
Customer Service
3/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
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The reviewer stated that an incentive was offered for this review

Quite odd and offputting

published

We found the Americanised gushiness odd, forced and doesn't fit with our kiwi culture. Also the lack of dental professionals was worrying - you see young retail assistants with little knowledge.

Customer Service
3/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationAuckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Other Dental Services

 
 

0.0
(1,234)

I still have question

published

I honestly still left with questions around quality of work, assurances etc. I didnt feelninspired to buy your product nor did I feel that I have a full understanding of how things work

Value for Money
3/5
Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
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Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

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SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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