Good experience overall
Disappointing that the referral code wasn't working for my friend who referred me to get the deal. But aside from that very good visit, staff very helpful and informative about the whole process.
Nice friendly people. Instructions on location and parking would have been better in a map with directions and instructions as a pdf file so it could have been printed prior to appointment as some cell phones can't get in to the attachment. Otherwise good visit.
Good communication and information given. Consultants were very friendly and polite.
Comfortable and relaxed atmosphere. I am very interested in services provided however needed more info, which the consultant was able to do. However I feel like I was rushed into purchasing the product from them, I didn't have a Credit or debit card and was asked to phone to use someone else's till I sorted mine. I also stated I would have deposit in my account till the end of new year and monthly after that. However deposit payment had to be done within 3 days...
The reviewer stated that an incentive was offered for this review
My first consultation
After applying online, I attended the free consultation & had a scan with a very friendly consultant. Everything was appropriately covered by Covid-19 protocols, which put me at ease. It was all very straight forward & enjoyable, so I'm looking forward to receiving the aligners. My only worry on returning home was that I didn't get a receipt or copy of the document I signed.
Great team, thorough work
Upon visit I was met with an enthusiastic worker who conducted her job thoroughly and with good quality. Comfortable atmosphere and information provided was very clear. Cant wait to see my new smile. Cheers to the team at smile direct Auckland !
Once we could get into the building it was a great experience
The instructions for finding the parking and getting into the place after hours need to be up front & obvious in the booking confirmation email.
Apart from that, the staff were helpful & friendly and the experience was good. The scanning technology is amazing - the model it made was soooo detailed.
My daughter is looking forward to her straighter teeth in a much shorter timeframe & at $7k cheaper than braces I am happy too :-)
Too early to say what product quality is like.
Great clear service
The store was hard to find, I looked online for the address which was simple and when I went to the location I couldn't find any mention of Smile direct so I didn't bother going up to level 33 to check. Perhaps there could be a little not on the locations page to say its not signposted but you promis its there:)Information was repeated but made very clear
people were very kind
Smile Direct Auckland City
Enjoyed my appointment, Isabella was very nice to make me feel very comfortable. Would recommend Smile Direct Auckland City Branch. Can't wait to start my journey for a new smile
Sophia, my smile guide was very friendly and tried her best to provide answers to my questions. It would have been a lot more comforting if a professional were present (physically/virtually) to answer my questions and concerns.
Questions & Answers
Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex
Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops|
|Release date||Oct 2019|
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