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SmileDirectClub SmileShop NZ, Auckland

SmileDirectClub SmileShop NZ, Auckland

4.8 from 132 reviews · View Statistics
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Reviews

3.0
2 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(1)
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No NZ Service centre. Appalling wait times

published

6 months in teeth aren't straight; Re-evaluation done 3 months ago; new molds sent in & new trays still not sent! Progress lost. Emails go ignored and call center is in South America

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationAuckland, New Zealand
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to leave us a review. We're disappointed to hear this and will be sending you a private message to get some additional information. Best, Emily

it was perfect meeting!

published

i was late today. because i didn’t find the parking area. but they are so friendly and then i have enough time for asking about my plan.
that was good and i expect to next step.
thanks!

Value for Money
3/5
Product Quality
3/5
Customer Service
5/5
Treatment StageI have completed a treatment plan.
Store Locationauckland
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

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The reviewer stated that an incentive was offered for this review

Other Dental Services

 
 

0.0
(1,234)
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Questions & Answers

Alexia
Alexiaasked
SmileShop NZ, Auckland

Can I please have someone ring me on 0211179810 . We would like to ask a few questions about my daughters teeth. We live in Kerikeri in the Bay of Islands and rather than travel all the way down and do the kit test. We need a little bit of advice prior .
Thank you Alex

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Unfortunately, I'm unable to schedule an outbound call, but you're more than welcome to call our customer care team at 1800 515 198 any time.

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SmileDirectClub SmileShop NZ, Auckland

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Release dateOct 2019
Compare all 21 SmileDirectClub
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