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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,660 reviews · View Statistics

Reviews

4.0

25 reviews
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rizal c.

rizal c.Greater Melbourne (Inner), VIC

This is perfect can’t wait to use it

published

Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationEmporium Melbourne CBD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Rizal. We are so glad to see you had a nice time at the SmileShop. Thanks for sharing your experience with us!

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The reviewer stated that an incentive was offered for this review

Services

published

Staff members are professional job. I am very appreciate that. I feel comfortable to talk and easy understand about product that I would like to get it. The clinic is nice and clean.

Value for Money
Product Quality
Customer Service
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationCity Sydney
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to share your experience May, feel free to let us know if there is anything else we can do for you.

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The reviewer stated that an incentive was offered for this review

Service with a great smile!!

published

Epic Service.. super friendly and informative!! Scan was super easy and was left feeling I was in good hands.

In and out within 30 mins.. clean and professional.. would highly recommend scan over impressions.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationPerth
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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Mo mo

Mo mo Greater Melbourne (Metropolitan), VIC

Touch up

published

Helpful, friendly, understanding, attentive, sympathetic, accommodating, this time around I felt more satisfied than the first visit and the team were willing to go above and beyond the correct the mistakes made in the past.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationMelbourne store
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Excellent followup service

published

Having completed my treatment, 1 stubborn tooth was causing slight bite issues. Once contacted, the ‘touch up’ process began. I had another checkup and scan at The smile shop. In 5 weeks my extra aligners arrive.
The after treatment follow up service is thorough, excellent and at a hugely discounted cost.
Thanks SDC staff.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationAdelaide SA
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We are super happy to hear about your experience, we are glad you were finally able to get your desired smile through the aligners touch up process, time to shine that smile.

Lilly

LillySydney, NSW

Maya shes got so much patience and she is the Best one

published

i was wearing my last final aligner and i received my retainer,i bought the retainers 2 get one for free was in the promo, but 3 of them doesn't fit me at all and i straight to Parramatta and make an appointment and i met Maya shes had a welcoming warms heart personality and made me felt comfortable and i explaining what my problem is she assessed me with the whole process includes taking pic my tooth top-bottom and scan as well bcoz i still had a gap in the bottom shes know exactly what the problem is I can't wait to get more improvement my tooth and my new retainer

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationParramatta
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Lilly. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

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The reviewer stated that an incentive was offered for this review

This amazing

published

Great experience nice customer service maya was very great can’t wait for my perfect smile loved the experience very hood to deal with and easy and fast can’t wait to youse the whitening

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationParramatta
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Mohamad, we're proud of our team – thank you so much for the shout out!

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The reviewer stated that an incentive was offered for this review

Jade L.

Jade L.South East Queensland, QLD

Just go to a real orthodontist!

published

The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Vee

VeeSydney, NSW

  • 5 reviews
  • 1 like

Didnt receive retainers and they wont refund, complete scam

published

Waited over 6 months for my retainers, never arrived. Customer service cant be contacted by phone or email. Received an email after several complaints to sign a waiver to get my refund. Can’t recommend this company or any similar, its a scam. They billed continued to bill me monthly and was unable to contact anyone from their company to cancel, had to close my credit card to stop them from taking my money. Stay away from this company

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationSydney CBD
3 comments
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks again for leaving a review, Vee. We're disappointed to hear about this and would be happy to make any issues right. I've reached out to you via private message a few times and am still available there if you need anything. Best, Emily

Vee
Vee

Didn't receive any private messages

SmileDirectClub
SmileDirectClubSmileDirectClub

I have sent another private message. Feel free to respond there.

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徐 譽.

徐 譽.Sydney, NSW

brighter and faster ever

published

This is great and efficient teamwork~ very friendly with a big smile and professional and inspiring! And I'm really supersize that everything can do it online after we did the test!

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store Locationsydney
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We are loving your enthusiasm! This means the world to us -- thank you so much.

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The reviewer stated that an incentive was offered for this review

Mitch

Mitch

  • 2 reviews
  • 1 like

Where is my refund

published

I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily

Gretchen was great

published

I did my first time 3D scan. The staff explained everything clearly and was so friendly and welcoming. I had super positive experience and definitely will recommend it to my friends and family

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationMartin place, sydney
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hello Vivian, thank you; we appreciate your feedback!

It's so great

published

I'm glad being a member of smile direct club,I appreciate to much for well being entertained,I will be proud to introduce to my friends to be a member of it

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store Locationonline
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thanks so much, George!

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The reviewer stated that an incentive was offered for this review

Paddy

Paddy

  • 2 reviews
  • 1 like

Putting me at ease!

published

Thank you for putting me at ease! I hope you can get me the smile I have always wanted!
Very professional and state of the art studios! Thanks again k

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationSydney
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

What an honour, Paddy! Thank you so much.

Judah

JudahSydney, NSW

SENSATIONAL

published

Everything was perfect ! every single detail
Mo was incredible! very professional and funny! she convince me that this was the best treatment and the best place to do it! Thanks

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationSimlestore Parramata
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for this wonderful review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

marylou

marylouasked

SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.

Shilpa G.asked

SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

Tom

Tomasked

NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

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SmileDirectClub SmileShop Locations

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
Compare all 21 SmileDirectClub
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