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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,680 reviews · View Statistics

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Helpful and frienfly

published

Very understanding, professional and helpful. Lots of reassurance given. Was very much wanting me to get the results I was after/promised and I appreciated her concern. Highly recommend this store.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationRiccarton, Christchurch
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome, we are super glad to hear about your experience, thanks for the kind review.

Abs
AbsSouth East Queensland, QLD
  • 2 reviews

Great Experience

published

Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane Qld
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Happy to hear about your experience! thanks for the high star rating!

Other Dental Services

 
 

0.0
(1,234)
Zoljargal M.
Zoljargal M.Greater Melbourne (Inner), VIC

Perfect and very informative

published

Person who scanned my teeth gave me a whole lot info that I didn’t know. She was very professional and efficient with what she was doing. Thanks very much to that girl.

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationEmporium Melbourne
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there! We are so glad to see this awesome experience!

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The reviewer stated that an incentive was offered for this review

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rizal c.
rizal c.Greater Melbourne (Inner), VIC

This is perfect can’t wait to use it

published

Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationEmporium Melbourne CBD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Rizal. We are so glad to see you had a nice time at the SmileShop. Thanks for sharing your experience with us!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jessie
JessieMetropolitan Adelaide, SA

Super helpful

published

I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Store LocationAdelaide
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome, super happy to hear about your experience Jessie, we highly appreciate you are taking the time to share it with us.

Anthony Goudy
Anthony GoudySydney, NSW

Long way away, but Maya was wonderful

published

I live a LOONG way from the Parramatta store, and so was UNHAPPY about having to go there when you have a store in the city, however your agent Maya was gorgeous and very helpful.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationParramatta NSW
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Anthony. Thank you for this awesome review! We truly appreciate you took the time to get to our Parramatta SmileShop, we definitely knew it would worth it!

Smile Re-Evaluation

published

Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.

Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Torry! We're thrilled to see this.

Re scan

published

Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with

Product Quality
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationParramatta NSW
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Eddie, thank you so much for your positive comments about SmileDirectClub!

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0.0
(1,234)
Emma
EmmaSydney, NSW

Do not go with smile direct club!

published

My experience started out good but it has ended up terrible. I have had a terrible experience with smile direct services and quality of product. My teeth are currently moving out of place again as it is taking so long to receive my retainers. I finished my ilingers months ago and the customer service has been so bad and so slow I have given up and I will now be starting new ilingers with invisiline. I completely wasted my money with smile direct and regret it big time!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationParramatta
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Emma, we are sorry to hear about your experience, we would like to verify what happened and most importantly get you a solution, feel free to send us an email to reviews@smiledirectclub.com so we can further assist you. Best Regards.

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Lucy H.
Lucy H.Perth, WA

Great service

published

My experience was quick and easy with the ladies being professional and polite. I was really happy with how comfortable I felt and assured that I was going to get the best treatment possible. I am already pretty happy with my smile journey so far and I hope it continues to go this way! Also very happy that it is all completely covered!

Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationPerth, WA
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Lucy. We are glad you had such a nice time at our SmileShop!. Thank you for sharing this experience with us!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Max
MaxSouth East Queensland, QLD
  • 2 reviews

A very pleasant and wonderful staff

published

Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane Qld
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Max. Thank you for sharing this experience with us! We always love to read how much our customers enjoy their appointments :)

Friendly, supportive and professional

published

Visited Auckland ANZ location. Tess was friendly and informative. Service for scan included a pre discussion that ensured Kyan could share concerns and questions. Offer for support just fantastic and we left confident that Smile Direct are a great choice.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationAuckland NZ
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Brett, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Emma J.
Emma J.Metropolitan Adelaide, SA
  • 2 reviews

6 weeks in and here's my thoughts

published

Initial appointment at the Adelaide smile shop was good, however you do feel some pressure to provide card details on the spot and make the purchase, no problem for me, I knew i wanted them.
Aligners came after about 6 weeks, quality seems good, people cannot tell you're wearing them. They're uncomfortable to begin with and my lisp took a couple of weeks to go away but many say it resolves within days.
I can see some changes, but I still have a while to go. Important to remember that you will not get the same standard of personalised care as invisalign but its about a third of the price so you do get what you pay for.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationAdelaide, SA
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Excellent customer service!

published

Extremely friendly and helpful, they answered all my questions, gave me freebies and did a great job with my scan! The customer service was above and beyond excellent! Highly recommend to go into a store instead of doing your own impressions.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationMelbourne CBD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We strive 100% satisfaction Jayleen and we are super happy to hear back about your experience, you can count on us getting you the smile you deserve.

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0.0
(1,234)

Only good compliments!!

published

Monies is a great value for Smile Direct, I really thank him for making me feel comfortable in each visit I had, with his professionalism.

Thank you for being there for me!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationVictoria Melbourne
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you very much for your high star rating Olga! we are happy to hear back from you.

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Questions & Answers

marylou
marylouasked
SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.
Shilpa G.asked
SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

Tom
Tomasked
NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

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SmileDirectClub SmileShop Locations

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
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