Reviewer Photos & Videos
Helpful and frienfly
Very understanding, professional and helpful. Lots of reassurance given. Was very much wanting me to get the results I was after/promised and I appreciated her concern. Highly recommend this store.
Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.
- SmileShop VIC, Melbourne
Perfect and very informative
Person who scanned my teeth gave me a whole lot info that I didn’t know. She was very professional and efficient with what she was doing. Thanks very much to that girl.
This is perfect can’t wait to use it
Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there
I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!
Long way away, but Maya was wonderful
I live a LOONG way from the Parramatta store, and so was UNHAPPY about having to go there when you have a store in the city, however your agent Maya was gorgeous and very helpful.
Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.
Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with
Do not go with smile direct club!
My experience started out good but it has ended up terrible. I have had a terrible experience with smile direct services and quality of product. My teeth are currently moving out of place again as it is taking so long to receive my retainers. I finished my ilingers months ago and the customer service has been so bad and so slow I have given up and I will now be starting new ilingers with invisiline. I completely wasted my money with smile direct and regret it big time!
My experience was quick and easy with the ladies being professional and polite. I was really happy with how comfortable I felt and assured that I was going to get the best treatment possible. I am already pretty happy with my smile journey so far and I hope it continues to go this way! Also very happy that it is all completely covered!
A very pleasant and wonderful staff
Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.
Friendly, supportive and professional
Visited Auckland ANZ location. Tess was friendly and informative. Service for scan included a pre discussion that ensured Kyan could share concerns and questions. Offer for support just fantastic and we left confident that Smile Direct are a great choice.
6 weeks in and here's my thoughts
Initial appointment at the Adelaide smile shop was good, however you do feel some pressure to provide card details on the spot and make the purchase, no problem for me, I knew i wanted them.
Aligners came after about 6 weeks, quality seems good, people cannot tell you're wearing them. They're uncomfortable to begin with and my lisp took a couple of weeks to go away but many say it resolves within days.
I can see some changes, but I still have a while to go. Important to remember that you will not get the same standard of personalised care as invisalign but its about a third of the price so you do get what you pay for.
- SmileShop VIC, Melbourne
Excellent customer service!
Extremely friendly and helpful, they answered all my questions, gave me freebies and did a great job with my scan! The customer service was above and beyond excellent! Highly recommend to go into a store instead of doing your own impressions.
Only good compliments!!
Monies is a great value for Smile Direct, I really thank him for making me feel comfortable in each visit I had, with his professionalism.
Thank you for being there for me!!
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at email@example.com so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
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