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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,660 reviews · View Statistics

Reviews

4.4

24 reviews
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Sonia Johnson

Sonia Johnson South East Queensland, QLD

So perfect!

published

I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience

Value for Money
Product Quality
Customer Service
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Sonia. Thank you for this awesome review! Lauren is truly amazing and we are super proud of her!

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The reviewer stated that an incentive was offered for this review

Ayesha

AyeshaSydney, NSW

Massive thanks to Maya!!

published

Big thank you to Maya!! not only did she go into detail with what to expect with smile direct club she also went out of her way to make you feel comfortable and reassured with the whole process. I feel so excited and comfortable knowing what to expect from smile direct club!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationParramatta
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We are excited too Ayesha! you can count on us getting you the smile you deserve.

Emily Fenwick

Emily Fenwick South East Queensland, QLD

Very happy

published

This place is a very clean and quiet place. Very Very professional, Super lovely and made my appointment one of a kind!!
I had Lauren and she was a very chatty and sweet person. 100% recommend her She’s wonderful!! The price for it is unreal! I really though it was too good to be true, Amazing place can not tell you enough of how much I recommend this place

Value for Money
Product Quality
Customer Service
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store Locationbrisbane, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi, Emily. Your feedback and input are so valuable to us and we truly take it to heart

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Sooo Excited!!! Can not wait!!

published

Just had an Amazing First visit at the Christchurch NZ Smile shop with Andreea..she made me feel very welcome & Comfortable in my visit...very clear information,3D scan was really cool...Hoping to get what I’m after, pretty excited for my journey & the end result!!... Thanks Andreea & Smile Direct we’re off to a Good Start!

Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationRiccarton,Christchurch NZ
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jessica M.

Jessica M.Metropolitan Adelaide, SA

Fabulous visit

published

Was blown away with how accommodating Angelina was when I had my appointment. I had two of my kids with me and they had colouring books and crayons ready for when we arrived. Prices are extremely reasonable and their referral incentives are fabulous :)
10/10 recommend

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Store LocationAdelaide, SA
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Pasene Silao

Pasene SilaoSouth East Queensland, QLD

  • 2 reviews

DENTAL EXPERIENCE

published

My experience at the Smile Direct Club in Brisbane was very welcoming . especially Ali and Sonia ! . they were both great and made me feel very comfortable during my visit ( especially when I have a massive fear heading to a dentist ) . Sonia was really clear and thorough about every detail and Info of the process and did such a amazing job ! definitely will recommend to others about this clinic (:

Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Pasene, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

I had ALOT of fun, thank you

published

Shout out to NIDHI for making my afternoon amazing, your work with me was honestly amazing, you made my evening,everyone needs someone like you

Kind Regards
Shyanne pasnin
thank you

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Store LocationParramatta
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Shyanne, thank you so much for your high rating!

Nancy F

Nancy FSydney, NSW

Very good service

published

Alice was very nice and helped us understand how the service worked. Her personality made us very comfortable and can’t wait to receive the package!

I would 10/10 recommend my friends and family SmileDirectClub!

Treatment StageI have not yet begun any treatment or had a consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Nancy, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

funvog

funvogSydney, NSW

Very quick and easy, staff are very friendly

published

Maya was very friendly and helpful with explaining how everything works. The scan was quick and easy. The little interview of each other was nice too which made it really nice. - James

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationParramatta - Westfield SmileShop
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for the kind words!

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Ben

BenSydney, NSW

  • 3 reviews
  • 2 likes

Helpful staffs to getting better teeth

published

The experience to getting my teeth scanned with Smile Direct was a smooth process, thanks to Alice who helped me. She guided me step by step to make sure I understood everything. Overall a friendly environment to be in. Can't wait for the aligners now to start my journey.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationParramatta
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We're thrilled to read this. Thank you so much, Ben!

Monica

MonicaSouth East Queensland, QLD

Amazing Service!

published

The Staff are amazing. The Process was easy and quick, I actually enjoyed myself while I was at Smile Direct. My Guild Sascha was very welcoming and kind. She made my first day at smile direct very enjoyable. I had a great time with her as she’s really good at her work. I’m just really excited to begin my smile journey with you wonderful people

Customer Service
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationBrisbane
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Monica, we're delighted to read your review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Most helpful staff, best experience.

published

Staff was incredible, Jo and Taylor helped immensely. They were so knowledgeale an gave me all the information i needed.
Experience was so smooth, cant wait for my new smile.

Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationTuggerah
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Teagen.

Is it’s good

published

Nidja and Simone They service is very good, they explain very clear to me . I will take time t o consider about it, thank you very much and have a lovely day

Treatment StageI have not yet begun any treatment or had a consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for the review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Lelei

LeleiSydney, NSW

  • 2 reviews

Can't wait to get started!

published

Great customer service by Mo. The scan was cool and interesting. More aware of my teeth now and would love to have straighter teeth in the future. Thank you team for giving me the knowledge and understanding of how it all works. Hope to be getting started soon.

Value for Money
Customer Service
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

This is what we like to see! Thank you, Lelei.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Nola

NolaCentral Queensland, QLD

couldn’t live without it !

published

Amazing customer service, thank you for helping me get the smile I want ! Thank you so much Isabel for being the sweet and kind person you are, I felt really uncomfortable during the 3D scan but I couldn’t have done it without your bubbly self & jokes !

Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationSmileditect ANZ tower center
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Nola, your wonderful feedback and rating mean a lot to us.

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Questions & Answers

marylou

marylouasked

SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.

Shilpa G.asked

SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

Tom

Tomasked

NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

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SmileDirectClub SmileShop Locations

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
Compare all 21 SmileDirectClub
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