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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations (page 2 of 111)

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,660 reviews · View Statistics

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Amazing customer service

published

Thank you Anton, not only are you super approachable and knowledgeable but you’re also professional who made me feel comfortable and at ease. I am very much looking forward to my journey with Smile.

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Adele. We are so glad to see this amazing review. Thank you for sharing your experience!

Christian G.

Christian G.Sydney, NSW

10/10 customer service!

published

Just walked out of what was probably the best customer service experience I have had in recent times!

MAYA was absolutely fantastic with making me feel instantly comfortable and explained everything in such simple and easy to understand detail.

Justine was just as bubbly and welcoming as she walked me through the finer details as well.

Would recommend the Parramatta shop to anyone who is looking to fix their teeth & walk out with a big smile at the same time!

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Christian, thank you so much for your high rating! We are so glad that you had an amazing time at our SmileShop, with Justine and Maya!

Stella

StellaSydney, NSW

Wonderful experience, looking for the better smile!

published

Thanks Emma for her professional explanations, very clear and understandable! The scanning of the teeth is amazing, less hassle in complying to the traditional way. Can’t wait for the next 6 months with the BIG SMILE !

Value for Money
Treatment StageI have had an initial consultation.
Store LocationWestfield shopping centre, Sydney
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Stella, thank you for the high star rating! So glad you had such an amazing time with Emma!

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The reviewer stated that an incentive was offered for this review

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Be Smart

Be SmartSouth East Queensland, QLD

Consultation - Lauren B

published

Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

Smile Re-Evaluation

published

Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.

Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Torry! We're thrilled to see this.

Re scan

published

Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with

Product Quality
Incentivised ReviewNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Eddie, thank you so much for your positive comments about SmileDirectClub!

Jenny C.

Jenny C.South East Queensland, QLD

Doesn’t work

published

I went through the whole process and my teeth were not straight but the end of it. I never Heard back from the dentist or anyone about it not only that I was meant to receive my 1st set of retainers as part of my package but never got them and never heard back from anyone regarding my progress a waste of $3000 when I could of gone and got the proper ones done they were happy to take my money but not provide the service

Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Jenny, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

Emma

EmmaSydney, NSW

Do not go with smile direct club!

published

My experience started out good but it has ended up terrible. I have had a terrible experience with smile direct services and quality of product. My teeth are currently moving out of place again as it is taking so long to receive my retainers. I finished my ilingers months ago and the customer service has been so bad and so slow I have given up and I will now be starting new ilingers with invisiline. I completely wasted my money with smile direct and regret it big time!

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Emma, we are sorry to hear about your experience, we would like to verify what happened and most importantly get you a solution, feel free to send us an email to reviews@smiledirectclub.com so we can further assist you. Best Regards.

Lovely experience, Donna was really friendly and a great help!

published

I would definitely recommend to everyone thinking of using Invisalign , was really easy, quick and we had a lovely experience! A special thank you to Donna, you were fantastic and super nice!

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for the high rating! Glad to hear about your experience. If you require any additional assistance you can contact us at reviews@smiledirectclub.com and we'll be happy to help.

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Very helpful

published

Big thank you to Himani for explaining the treatment well and helping with my consultation was very impressed, I was impressed with the technology smile direct club uses in getting the Perfect fit for your mouth, very excited for the end result.

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Alex! We always do our best for our customers and we really appreciate that you took the time to leave this awesome review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Lucy H.

Lucy H.Perth, WA

Great service

published

My experience was quick and easy with the ladies being professional and polite. I was really happy with how comfortable I felt and assured that I was going to get the best treatment possible. I am already pretty happy with my smile journey so far and I hope it continues to go this way! Also very happy that it is all completely covered!

Customer Service
Treatment StageI am part-way through a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Lucy. We are glad you had such a nice time at our SmileShop!. Thank you for sharing this experience with us!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Max

MaxSouth East Queensland, QLD

  • 2 reviews

A very pleasant and wonderful staff

published

Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Max. Thank you for sharing this experience with us! We always love to read how much our customers enjoy their appointments :)

Richard

RichardSydney, NSW

Many thanks to Nidhi!

published

Nidhi made my first-time experience very welcoming. She was very nice, polite, always had a smile and not only was she just doing her job, she always gave some time to make conversation and just be a good person. Never an awkward moment, everything was explained perfectly, my FREE 3D scan was done perfectly to ensure my journey to a great smile was 100% positive and perfect. Thank you, Nidhi for being so nice and being a genuine person. Keep smiling!!!!

Value for Money
Product Quality
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Crimsonburn

Crimsonburn

  • 2 reviews

Fast and friendly service

published

Was greeted with a friendly smile by the receptionist (sorry, forgot his name)

Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Crimsonburn, we're so glad that we were able to go above and beyond your expectations!

Perfect service

published

I am really happy with my experience thus far. Emma was a lovely, friendly and knowledgeable person who made the process easy and pleasant. The booking process was also incredibly easy. I had a positive experience overall.

Value for Money
Customer Service
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

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Page 2 of 111
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Questions & Answers

marylou

marylouasked

SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.

Shilpa G.asked

SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

Tom

Tomasked

NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

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SmileDirectClub SmileShop Locations

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
Compare all 21 SmileDirectClub
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