Provide false hope
Provide false hope to getting Alingers to getting an email with very little info of why they can not provide alingers. heading on email saying (it’s not you it’s us )
A big Risk that did not pay off.
I dove into joining the Smile Direct Club needing to straighten my teeth after seeing numerous ads and celebrity endorsements across TV, the Web and Social Media....it seemed like it worked.
When I first went to the facility in Sydney I had an opened mind when I walked through the door that I would be investing thousands of dollars into a better smile and a happier me - I was wrong.
The experience itself in the facility was good, the Staff there were nice enough...they did ask me to do a review for them on my experience...keep in mind I had n...ot tried the retainers out yet, so essentially they were sucking up to me for a five star review... And so I took my retainers home and every day for 6 months wore them for on average 12 hours a day. At the end of that period I can tell you truthfully my teeth were really not much different to what they started out as. I took a risk and a gamble on this service and it did not pay off AT ALL. To people considering using Smile Direct I would go to a Trusted LOCAL Orthodontist that you can build a relationship with and that will truly understand you to get a much better result - sure the cost may be higher, the result will be one you are pleased and satisfied with - unlike this experience.
Like reading from a script
I felt the lady was reading off a script and was not at all personable.
She made me uncomfortable and she was Uninformative. I had to call to ask when my direct debit would commence after putting deposit down.
Felt quite rushed as well.
Was asked to provide credit card details for a free consult, was constantly upsold and hearing badmouthing of dentists and then was told my first deposit is taken automatically. Very dodgy.
Great first contact service and marketing but poor ongoing customer service
I was so excited in the beginning to get my aligners and get that perfect smile because my first consultation was an amazing experience. However, 3-months down the track, still 4 more months to go through my program, I am not happy because the customer service number that you call are just amateurs that send you an email if they cannot answer your question. Some of the aligners that I got were a bit rough, have long bases and protruding so they were too wide. It's happened 3 times now. Which shows they don't refine the digital print. This ...has caused me painful and some almost sleepless nights. Oral health affected. I've complained on the phone a couple of times and asked for my specialist to contact me but no reply. Until I found out 2 weeks later after calling again that there was a note there that I just need to go to their shop and have new scans! WTF! I am sticking into it only because I've already invested $$$$ and my gaps are getting narrower. However, I will not recommend it to my friends because of poor ongoing service and after care unless you're into pain or your tolerance is strong!
Initial 3D scan experience was great BUT...
I feel that I have to update my review here after proceeding further with the initial enquiry stage.
After the initial 3D scan with the SmileShop I received a "smile plan" "approved by a registered dentist or orthodontist", which shows what my teeth will be like after the treatment, and I found a big problem with this plan - while it looks like my teeth will look more straighten, it will create a new issue for me at the same time, which is anterior open bite. This is interesting because anterior open bite is an issue which need to be addresse...d by orthodontics too. They could not fix the bite problem for me, yet they are trying to persuade me to proceed with a plan that will probably do me more harm than good. I will have more faith in this company if you tell me in the first place that I am not the right candidate. So even though the initial scan experience was good, I feel they are not honest enough and not necessarily acting in the best interest of their clients. Below is the original review: Had some problem trying to book initial 3D scan appointment through their website, but since I booked the appointment through the customer service line, I was very informed in every stage towards the appointment via email and sms. The "smile guide" was lovely during my appointment, explained the process thoroughly and answered all my questions. I am looking forward to starting the treatment and having a more confident smile!
Be really careful with this system!
Be really careful with this system! despite asking if they could deal with an underbite they said yes and after viewing their recommendations they obviously could not. The US administration is almost impossible to deal with despite several times contacting them.
Don't be fooled by some pretty CGI images that show your teeth moving and no written report that means it is down to your own judgment as to whether you think it is suitable or correct.
Honestly just felt like a sales pitch for a product
I kind of felt like I was buying a bucket load of Tupperware for my mouth. If the product works I'll be happy, if not I'll be seeking a refund. Time will tell. That's about as honest as I can be
The girls had the best of intentions for the business (which was quite obviously to sell the product) but tried too hard and didn’t match the energy of the consumer. I just wanted to get some facts about it and almost decided not to purchase because of how hard they were trying, it felt insincere and like I was just another sale they were trying to achieve as opposed to actually having the clients best interests at heart. As aforementioned, it was probably well intentioned but too much.
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
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