Reviewer Photos & Videos
Professional and informative
Felt really comfortable as the staff were Informative and very friendly, they had answered all of my questions adequately and professionally. Walked out of the shop knowing what to expect with the next steps of the journey
My experience was quick and easy with the ladies being professional and polite. I was really happy with how comfortable I felt and assured that I was going to get the best treatment possible. I am already pretty happy with my smile journey so far and I hope it continues to go this way! Also very happy that it is all completely covered!
Great experience - efficient, hygienic and no gimmick
Great experience - efficient, hygienic and no gimmick.
I was helped Neha - she's an absolute legend!
Whilst at my consultation, claims were made about the relation between Smile Direct Club and Invisalign - which I doubted at first (Other dentists had previously told me that Invisalign was superior to other imitations). After my own research, it turns out that SDC used to have a non-compete agreement with Invisalign and the SDC aligners were in fact made by Invisalign!
The more you know. I'm eagerly awaiting the arrival of my aligners :)
Helpful friendly service from Ashley!
She explained everything thoroughly and made me feel confident starting the smile journey!
Would have been 5 stars if not for the wait time. I ended up being there for an hour rather than a quick 30 min appointment because they were running late.
Great system fir new clients
Information was great and very broad although I was a little unclear about when the initial deposit would come out.
Other than that it was great service and I look forward to beginning the process
Good experience overall
Disappointing that the referral code wasn't working for my friend who referred me to get the deal. But aside from that very good visit, staff very helpful and informative about the whole process.
Friendly, professional service
The staff in the Brisbane store were welcoming and professional all the way. They explained what to expect and the process was easy and painless. I am now looking forward to seeing the results.
Nice friendly people. Instructions on location and parking would have been better in a map with directions and instructions as a pdf file so it could have been printed prior to appointment as some cell phones can't get in to the attachment. Otherwise good visit.
Really happy with the service
I found the consultation really helpful they were very knowledgeable friendly and it was a very lovely experience I was taken through the whole process step by step was also given a complimentary whiting product which I cannot wait to try
Maya shes got so much patience and she is the Best one
i was wearing my last final aligner and i received my retainer,i bought the retainers 2 get one for free was in the promo, but 3 of them doesn't fit me at all and i straight to Parramatta and make an appointment and i met Maya shes had a welcoming warms heart personality and made me felt comfortable and i explaining what my problem is she assessed me with the whole process includes taking pic my tooth top-bottom and scan as well bcoz i still had a gap in the bottom shes know exactly what the problem is I can't wait to get more improvement my tooth and my new retainer
Quick and easy, looking forward to results
Ashleigh was great, really friendly and efficient. Looking forward to getting started and seeing results. Prior to my appointment I received emails saying I would get a $35 MasterCard but afterwards it was only $25. Trying to get through to ask about it seemed to take forever.
Good communication and information given. Consultants were very friendly and polite.
Comfortable and relaxed atmosphere. I am very interested in services provided however needed more info, which the consultant was able to do. However I feel like I was rushed into purchasing the product from them, I didn't have a Credit or debit card and was asked to phone to use someone else's till I sorted mine. I also stated I would have deposit in my account till the end of new year and monthly after that. However deposit payment had to be done within 3 days...
On time for appointment, east to follow instructions and great technology. Happy with the consultant, happy with the cleanliness of the rooms and facilities. Can’t wait for my aligners to arrive.
Smile change hopefully
I have had a 3D scan and I am excited to start my new journey, I hope I am reviewed by an authorised orthodontist as discussed today so we can get white straight teeth that I have wanted for years and years
Easy and Quick
I walked in a little earlier than the appointment and Emma greeted me. She took me into the booth and explained the following:
- post-treatment measures (e.g. retainer etc.)
overall, the initial consultation was quite pleasant.
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at email@example.com so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
Other Dental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.