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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,722 reviews · View Statistics
Listing monitored by SmileDirectClub

Reviews

4.0
26 reviews
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Jeremy
JeremyPerth, WA
  • 2 reviews

Outstanding customer service

published

When there is an issue they don’t try get out of it. They cover the expense and make sure you receive what you pay for, with great ease!

Staff are friendly and courteous.

This is literally the best customer service iv ever had by a company.
Highly recommend.

Value for Money
Product Quality
Customer Service
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationPerth
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Jeremy, it's always our top priority to leave our customers excited and informed. Thank you!

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The reviewer stated that an incentive was offered for this review

rizal c.
rizal c.Greater Melbourne (Inner), VIC

This is perfect can’t wait to use it

published

Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationEmporium Melbourne CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Rizal. We are so glad to see you had a nice time at the SmileShop. Thanks for sharing your experience with us!

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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Services

published

Staff members are professional job. I am very appreciate that. I feel comfortable to talk and easy understand about product that I would like to get it. The clinic is nice and clean.

Value for Money
Product Quality
Customer Service
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationCity Sydney
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to share your experience May, feel free to let us know if there is anything else we can do for you.

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The reviewer stated that an incentive was offered for this review

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Service with a great smile!!

published

Epic Service.. super friendly and informative!! Scan was super easy and was left feeling I was in good hands.

In and out within 30 mins.. clean and professional.. would highly recommend scan over impressions.

Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationPerth
SmileDirectClub
SmileDirectClubSmileDirectClub
Mo mo
Mo mo Greater Melbourne (Metropolitan), VIC

Touch up

published

Helpful, friendly, understanding, attentive, sympathetic, accommodating, this time around I felt more satisfied than the first visit and the team were willing to go above and beyond the correct the mistakes made in the past.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationMelbourne store
SmileDirectClub
SmileDirectClubSmileDirectClub

Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Excellent followup service

published

Having completed my treatment, 1 stubborn tooth was causing slight bite issues. Once contacted, the ‘touch up’ process began. I had another checkup and scan at The smile shop. In 5 weeks my extra aligners arrive.
The after treatment follow up service is thorough, excellent and at a hugely discounted cost.
Thanks SDC staff.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationAdelaide SA
SmileDirectClub
SmileDirectClubSmileDirectClub

We are super happy to hear about your experience, we are glad you were finally able to get your desired smile through the aligners touch up process, time to shine that smile.

This amazing

published

Great experience nice customer service maya was very great can’t wait for my perfect smile loved the experience very hood to deal with and easy and fast can’t wait to youse the whitening

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationParramatta
SmileDirectClub
SmileDirectClubSmileDirectClub

Mohamad, we're proud of our team – thank you so much for the shout out!

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徐 譽.
徐 譽.Sydney, NSW

brighter and faster ever

published

This is great and efficient teamwork~ very friendly with a big smile and professional and inspiring! And I'm really supersize that everything can do it online after we did the test!

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store Locationsydney
SmileDirectClub
Joy S.SmileDirectClub

We are loving your enthusiasm! This means the world to us -- thank you so much.

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0.0
(1,234)

Gretchen was great

published

I did my first time 3D scan. The staff explained everything clearly and was so friendly and welcoming. I had super positive experience and definitely will recommend it to my friends and family

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationMartin place, sydney
SmileDirectClub
Joy S.SmileDirectClub

Hello Vivian, thank you; we appreciate your feedback!

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It's so great

published

I'm glad being a member of smile direct club,I appreciate to much for well being entertained,I will be proud to introduce to my friends to be a member of it

Value for Money
Product Quality
Customer Service
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store Locationonline
SmileDirectClub
Joy S.SmileDirectClub

Thanks so much, George!

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Paddy
Paddy
  • 2 reviews
  • 1 like

Putting me at ease!

published

Thank you for putting me at ease! I hope you can get me the smile I have always wanted!
Very professional and state of the art studios! Thanks again k

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationSydney
SmileDirectClub
SmileDirectClubSmileDirectClub

What an honour, Paddy! Thank you so much.

Judah
JudahSydney, NSW

SENSATIONAL

published

Everything was perfect ! every single detail
Mo was incredible! very professional and funny! she convince me that this was the best treatment and the best place to do it! Thanks

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationSimlestore Parramata
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for this wonderful review!

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The reviewer stated that an incentive was offered for this review

Great customer service! Really excited to see the final results

published

Discussed in detail the options and how it all operates. New technology which showed amazing details. Very friendly staff who took me through the process and answered any and all questions I had.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationWellington branch L15, ANZ Centre 171 Featherston Street, Lambton, Wellington 6011
SmileDirectClub
Joy S.SmileDirectClub

This rating means the world to us. Thank you for taking the time to leave a review!

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The reviewer stated that an incentive was offered for this review

Helpful and cheerful staff

published

Lovely assistance from staff Allison and very patient and understanding. Open to any question I asked. I recommended it's good service and deaf friendly for any deaf and hard of hearing

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationBroadbeach
SmileDirectClub
Joy S.SmileDirectClub

Hey Llewellyn. Thanks so much for this kind review. We are so happy to read this.

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0.0
(1,234)

Lovely staff, great product

published

Grace was very lovely and confident. I love the way she explained me whole process, and I have no doubt about this product now. Scanning part was also super impressive. Looking forward to see the result. Please if you have any questions do not hesitate to ask them.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationSmile direct Perth
SmileDirectClub
SmileDirectClubSmileDirectClub

Emel, we love seeing this!

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Questions & Answers

marylou
marylouasked
SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.
Shilpa G.asked
SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

Tom
Tomasked
NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

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SmileDirectClub SmileShop Locations

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
Compare all 21 SmileDirectClub
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