Reviewer Photos & Videos
My smile is amazing now I can smile without hesitation
Did 3D scan for my retainers staff was amazing very satisfied I finished my 6 month aligners I can bleach it it’s really works yahoo best decision I made for fixing my teeth luv in it
I always feel heard with smiledirect club, thank you
I’m loving my new smile ❤️ Little adjustments needed but I am great full for the customer service support, it has always been great. I always got my enquiries answered quickly.
Outstanding customer service
When there is an issue they don’t try get out of it. They cover the expense and make sure you receive what you pay for, with great ease!
Staff are friendly and courteous.
This is literally the best customer service iv ever had by a company.
Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store
Easy to find
Very professional....very friendly staff that explained each and every step. I could observe sanitizing of at all times and felt very confident that all Covid19 precautions were being implemented properly
Amazing customer service
Thank you Anton, not only are you super approachable and knowledgeable but you’re also professional who made me feel comfortable and at ease. I am very much looking forward to my journey with Smile.
Staff members are professional job. I am very appreciate that. I feel comfortable to talk and easy understand about product that I would like to get it. The clinic is nice and clean.
Advanced technology and efficient customer service
For someone that’s worked in the technology industry I found their dental tech capabilities quite efficient and advanced. I’m very impressed by the design platform, movement forecasting, product durability and customer service. Visible results each aligner change are excellent.
Great service, great smile.
Smile Direct were great to deal with. They give a bit of the hard sell, but I can't fault their product or service from my experience. The postage can take a while, but talking to them via their Facebook page gets you a quick response. I'm delighted with the improvements to my smile.
Affordable and convenient
This treatment was ideal for me. 5 month plan ended 1 year ago. Retainers still good. One hiccup sorted easily via Facebook Messenger. Looking into wires for top. Very pleased.
The whole experience went smoothly and I was made to feel very comfortable and not nervous at all.
Everything was explained in detail. Customer service is always fabulous! Thank you so much!
I'm glad I did this, I was hesitant but shouldn't of been
I have just finished a 5 month treatment, my eye teeth were protruded my whole life, im 43 years old and it has always bothered me, the rest of my teeth were relatively fine, It took a lot to get my eye teeth moving in the start of the treatment and I didnt think it would work at one point, but i'm happy with the end results. i did break a few liners along the way, but i'm fairly rough to be honest, and I found that customer service was a little hit and miss, this may of been due to covid issues though. I have been waiting 4 weeks for my retai...ners and this bothered me as i needed them sooner then this, as my last set of aligners broke in week 1 and i went to the set prior and they also broke last week after being worn for 4 weeks day and night. my retainers will arrive in the next week as per shipping info and all in all, id definitely do it again. My daughter got traditional braces at a cost of $10,870 2 years including the cost of her plate at the beginning and another plate/retainer to sleep with at the end of her treatment, and my results are just as good as hers at a 1/4 of the price. I also used the smile pay option so it only cost me $108 every month and this included 2 sets of retainers - for me it was worth it so i'm glad I didn't listen to bad reviews.
I am really happy with your service today. Thanks for Alice who was helping me out and answered all my questions. Thanks company again with great service and affordable prices. Happy with my results as well. 100% recommended for everyone.
Second Time round was a dream
The new office was easy to find and the girls once again were extremely helpful as well as factual with the next stage for my teeth. Cant wait for my perfect smile
Go in store!!
After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
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