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SmileDirectClub SmileShop Locations

SmileDirectClub SmileShop Locations

WA, Perth, SA, Adelaide, ACT, Canberra, etc...
4.8 from 1,723 reviews · View Statistics
Listing monitored by SmileDirectClub

Reviews

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wajid h.
wajid h.Greater Melbourne (Outer), VIC

My smile is amazing now I can smile without hesitation

published

Did 3D scan for my retainers staff was amazing very satisfied I finished my 6 month aligners I can bleach it it’s really works yahoo best decision I made for fixing my teeth luv in it

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Value for Money
Product Quality
Customer Service
Treatment StageI have completed a treatment plan.
Store LocationEmporium melbourne
SmileDirectClub
SmileDirectClubSmileDirectClub

This is exactly what we're here for, Wajid! Thank you so much.

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The reviewer stated that an incentive was offered for this review

I always feel heard with smiledirect club, thank you

published

I’m loving my new smile ❤️ Little adjustments needed but I am great full for the customer service support, it has always been great. I always got my enquiries answered quickly.

Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationMelbourne emporium
SmileDirectClub
SmileDirectClubSmileDirectClub

Abby, thank you for your kind words and this wonderful review!

Other Dental Services

 
 

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(1,234)
Jeremy
JeremyPerth, WA
  • 2 reviews

Outstanding customer service

published

When there is an issue they don’t try get out of it. They cover the expense and make sure you receive what you pay for, with great ease!

Staff are friendly and courteous.

This is literally the best customer service iv ever had by a company.
Highly recommend.

Value for Money
Product Quality
Customer Service
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationPerth
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Jeremy, it's always our top priority to leave our customers excited and informed. Thank you!

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The reviewer stated that an incentive was offered for this review

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Rhonda G
Rhonda GSouth East Queensland, QLD
  • 3 reviews

Great service

published

Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear about your experience, thanks for the high star review!

Iolene Michelle T.
Iolene Michelle T.Metropolitan Adelaide, SA
  • 2 reviews

Easy to find

published

Very professional....very friendly staff that explained each and every step. I could observe sanitizing of at all times and felt very confident that all Covid19 precautions were being implemented properly

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationAdelaide, CBD, SA
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear from you Iolene, thank you so much for awesome review.

Amazing customer service

published

Thank you Anton, not only are you super approachable and knowledgeable but you’re also professional who made me feel comfortable and at ease. I am very much looking forward to my journey with Smile.

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Store LocationSydney City
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Adele. We are so glad to see this amazing review. Thank you for sharing your experience!

Services

published

Staff members are professional job. I am very appreciate that. I feel comfortable to talk and easy understand about product that I would like to get it. The clinic is nice and clean.

Value for Money
Product Quality
Customer Service
Treatment StageI have completed a treatment plan.
Return Claim MadeYes
Store LocationCity Sydney
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for taking the time to share your experience May, feel free to let us know if there is anything else we can do for you.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Alex Patsan
Alex PatsanNew South Wales

Advanced technology and efficient customer service

published

For someone that’s worked in the technology industry I found their dental tech capabilities quite efficient and advanced. I’m very impressed by the design platform, movement forecasting, product durability and customer service. Visible results each aligner change are excellent.

Value for Money
Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

We are grinning from ear to ear. Thank you for the support, Alex. We are always here for you!

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(1,234)
Rachel L.
Rachel L.Darling Downs, QLD

Great service, great smile.

published

Smile Direct were great to deal with. They give a bit of the hard sell, but I can't fault their product or service from my experience. The postage can take a while, but talking to them via their Facebook page gets you a quick response. I'm delighted with the improvements to my smile.

Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Rachel! This means the world to us. If you need any help in the meantime, don't hesitate to send us an email at reviews@smiledirectclub.com. Best regards,

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Leonie J
Leonie JMetropolitan Adelaide, SA

Affordable and convenient

published

This treatment was ideal for me. 5 month plan ended 1 year ago. Retainers still good. One hiccup sorted easily via Facebook Messenger. Looking into wires for top. Very pleased.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationAdelaide, SA
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Leonie, reviews like this give us motivation and help us ensure we provide high-quality care.

Maria. M.
Maria. M.Sydney, NSW

Consultation Visit

published

The whole experience went smoothly and I was made to feel very comfortable and not nervous at all.
Everything was explained in detail. Customer service is always fabulous! Thank you so much!

Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Rean
ReanDarling Downs, QLD
  • 7 reviews
  • 2 likes

I'm glad I did this, I was hesitant but shouldn't of been

published
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Value for Money
Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Rean, thank you so much for your positive comments about SmileDirectClub!

Calvin N.
Calvin N.Sydney, NSW

Great service

published

I am really happy with your service today. Thanks for Alice who was helping me out and answered all my questions. Thanks company again with great service and affordable prices. Happy with my results as well. 100% recommended for everyone.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there Calvin! It is always a pleasure to assist you. Thank you so much for all the love and support

Second Time round was a dream

published

The new office was easy to find and the girls once again were extremely helpful as well as factual with the next stage for my teeth. Cant wait for my perfect smile

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationPerth
SmileDirectClub
SmileDirectClubSmileDirectClub

This is why we do what we do. Thank you for the feedback, Blake!

Other Dental Services

 
 

0.0
(1,234)

Go in store!!

published

After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D

Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

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Questions & Answers

marylou
marylouasked
SmileShop ACT, Canberra

is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at reviews@smiledirectclub.com so we can better assist you?

Shilpa G.
Shilpa G.asked
SmileShop SA, Adelaide

I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).

Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana

Tom
Tomasked
NSW, Tuggerah

Can i get your phone number please?
Thank you
Regards tom

1 answer
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tom, we can be reached at 1800 515 198. Best, Emily

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SmileDirectClub SmileShop Locations

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical ShopsDental Services and Physical Shops
Release dateOct 2019Oct 2019
Compare all 21 SmileDirectClub
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