Reviewer Photos & Videos
Amazing people, amazing service.
Thankyou SmileShopDirect, Christchurch, New Zealand for the 5 star service. Professional and friendly, they explained everything thoroughly and to detail. Thankyou especially to Maddy for being absolutely wonderful. Your professionalism speaks volume.
The Experience was awesome
I had an issue with using my retainers. My teeth had adjusted and none of my previous aligners perfectly worked as I have mixed them all up. I visited and the attendant was so professional. She also spent time on what I needed to do from now till I get my aligners ans even after. She also had read my file and was pleasant about asking the right questions.
Awesome service, very informative and happy to answer all questions.
Amazing staff who explained everything each step of the way. Completely pain free and incredible value for money. Worth it!!
Hey Lauren! Thank you so much for today. You did a great job analysing my teeth and I felt super comfortable during the entire process! Definitely pleased with customer service
I had my initial consultation today, i was a little nervous but the lady working was super nice and we pretty much just chatted about gardens the whole time. She answered every question I could think of and I can’t wait for my kit to arrive and to get started.
Really great experience
When I first went for my consultation with Smile Direct Club, the staff were very friendly and professional. I was attended to by Lauren B, who showed a great deal of interest in the issues with my teeth. From the moment I walked into the place, I felt very welcomed by both the consultant and dentist. Love their service and advice.
Great innovative way to provide teeth aligning services!
Really great service and first consult and I received a teeth whitening kit after! Emma's customer service was great 10/10! She's so lovely and was very clear, genuine and informative!
Amazing, can’t wait to get started
Nidhi was amazing, she was very helpful in making me understand what was involved and made me feel extremely happy with the process and the product, can’t wait to get started
I saw Angelina at smiledirectclub and she was very kind and had a great personality, it made it easy to talk to her and I was more comfortable :) smile direct club is a great place overall with really professional yet kind staff members.
Very professional, was having a bit of trouble getting aligners to fit my teeth (ie my teeth weren’t moving as fast as the aligners). An appt was made very quickly & this showed me they cared about my outcome, not just making a sale.
Lovely staff, easy process
Lovely experience this morning with the staff at Perth's smile shop. Ashleigh was very kind, thorough and helpful with all my questions. Looking forward to recieving my aligners next month
Walked in the store and was greeted by the Manager who was friendly and professional. My consultation was with Emma and Wyatt and they had the same positive vibes! Emma did my consultation and was very informative about everything and had a great sense of humour. It was super easy and very quick!
Was nervous to go into the team today, but, Nicole & Diane from Newmarket are amazing! Super welcoming and super friendly! All my questions were answered and explained so I understood before walking out. Will definitely be recommending their services to family & friends! Awesome stuff smile direct club Nz!
Winners are Grinners
Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.
This was my initial visit and 3D scans. Both Tess and Lisa were super professional and made me feel very comfortable, they were so friendly and were able to answer all my questions and concerns.
Outstanding customer service
When there is an issue they don’t try get out of it. They cover the expense and make sure you receive what you pay for, with great ease!
Staff are friendly and courteous.
This is literally the best customer service iv ever had by a company.
Himani was very professional and a lovely person to talk to.
She made my consultation painless and explained their product in such a way that I was inclined to go ahead with the treatment.
I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.
Angelina was amazing
Angelina, the consultant I met with (Adelaide office) was amazing. Very professional and made me feel very comfortable as I have always been self conscious with my teeth! Would highly recommend on interaction alone. Cannot wait to get my digital
scan and get the process started.
It was good. cant wait to see my new smile.
It was good. cant wait to see my new smile. Manish made it very easy for me to understand the whole process. He made sure that I understand each every detail.
I had the best experience with smiledirectclub today and thanks to my smile guide Ashleigh she has given me hope and confidence that i am going to have the smile i have always wanted.
There was awesome experience with new technology, I just had my 3D scan today and it is so good as the service they provide stands out for me, the customer service is exceptional. Can’t wait to get my aligners!
Awesome Service and Experience
Great experience overall. Easy, simple and affordable. The entire process was explained very clearly and I was also given some extra goodies as well. Great service by Angelina over @ Pitt Street!
Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store
Lovely initial consultation
Nicole was very helpful and answered all my questions. Very thorough and was well informed. Felt at ease and was welcomed warmly. Professional to a tee. Was awesome to see the 3D photos and she made it look easy. Was a breeze to get through. Excited to start the alignment journey!
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
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