Reviewer Photos & Videos
Reviewing the Scan experience
This review is for the consultation. Fast, easy booking and check-in process. Informative receptionist and smile guide. Thanks Angelina, look forward to getting an approved plan from the dentist / orthodontist.
Perfect customer centered service
I just had my 3D scan today and it is so good as the service they provide stands out for me, the customer service is exceptional. Can’t wait to get my aligners!
Helpful and frienfly
Very understanding, professional and helpful. Lots of reassurance given. Was very much wanting me to get the results I was after/promised and I appreciated her concern. Highly recommend this store.
Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.
I loved the whole process which screamed professionalism. I was so impressed with how it was all conducted. All a marketer, I could appreciate the level of detail. Bring on my new teeth
Himani was very helpful and helped me understand all the process patiently. I am very happy about the service. I recommend this place to anyone looking for a great smile
I was met by Diane. She went through what was involved. She was detailed in her explanations. Very kind and considerate. She was highly professional. I highly recommend Diane at the Auckland branch.
- SmileShop VIC, Melbourne
Perfect and very informative
Person who scanned my teeth gave me a whole lot info that I didn’t know. She was very professional and efficient with what she was doing. Thanks very much to that girl.
This is perfect can’t wait to use it
Just love it with the services and all staff in there very helpful and very welcoming also all the questions got very satisfied answered from the dr and staff in there
I am honestly very very happy with my visit! I went to Sydney westfield smile direct shop and Maya was amazing, she answered all my questions and explained everything so clearly!!
Very excited to start my treatment!
I went to get my scan to organise a touch up after my 9 month treatment. The staff were so helpful and friendly and I’m on my way to an even better smile!
I had a very good experience today. Tess did my 3D scanning today. She was very sweet and listened to all my concerns about my teeth and my smile. I felt so happy after the consultation and I am waiting to see my new smile :)
Great service and product
Had a wonderful experience at HISMILE parramatta the ladies there were so nice and supportive. I would also like to give a shout-out to himani for giving me all the details and making the interaction great and informative! I would 100% recommend this service and the parramatta store to anyone !! Thank you again
I would recommend to everyone.My daughter is really excited to have aligners. Its really easy, quick and we had a lovely experience... Thank you so much to Donna,She gave us friendly and fantastic service.
I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience
I’m really happy to choose here.
It was really quick check and Emma was very helpful who explains that sounds so easy for me. friendly as well. I would definitely recommend to my friends!
Long way away, but Maya was wonderful
I live a LOONG way from the Parramatta store, and so was UNHAPPY about having to go there when you have a store in the city, however your agent Maya was gorgeous and very helpful.
Easy to find
Very professional....very friendly staff that explained each and every step. I could observe sanitizing of at all times and felt very confident that all Covid19 precautions were being implemented properly
Nicole was very nice and detailed about everything, thoroughly explaining what was going to happen, and also a very good help at helping me detail what I wanted to fix
Great information and friendly staff
Ashleigh served me in the Perth Smile shop and it was great! Very fast, informative and was very friendly! Did the scans, answered any questions I had and I'm excited for what is to come.
Loved HIMAMI ! She was extremely patient and welcoming with my questions! Everything was explained so thoroughly and quick! Made me feel very comfortable and at ease!
Would recommend himami to all my friends and family!
Amazing customer service
Thank you Anton, not only are you super approachable and knowledgeable but you’re also professional who made me feel comfortable and at ease. I am very much looking forward to my journey with Smile.
10/10 customer service!
Just walked out of what was probably the best customer service experience I have had in recent times!
MAYA was absolutely fantastic with making me feel instantly comfortable and explained everything in such simple and easy to understand detail.
Justine was just as bubbly and welcoming as she walked me through the finer details as well.
Would recommend the Parramatta shop to anyone who is looking to fix their teeth & walk out with a big smile at the same time!
Wonderful experience, looking for the better smile!
Thanks Emma for her professional explanations, very clear and understandable! The scanning of the teeth is amazing, less hassle in complying to the traditional way. Can’t wait for the next 6 months with the BIG SMILE !
Consultation - Lauren B
Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
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