Reviewer Photos & Videos
Rad was very knowledgeable and was able to answer all my questions. The scan went seamlessly and appeared to be accurate. I have confidence now that the next set of aligners will fit correctly.
Valarie was great, excellent customer experience.
Re scanned done as not all teeth were straight and had gaps.
New aligners being prepared and new retainers will also be required once aligners are done with
Lovely experience, Donna was really friendly and a great help!
I would definitely recommend to everyone thinking of using Invisalign , was really easy, quick and we had a lovely experience! A special thank you to Donna, you were fantastic and super nice!
Big thank you to Himani for explaining the treatment well and helping with my consultation was very impressed, I was impressed with the technology smile direct club uses in getting the Perfect fit for your mouth, very excited for the end result.
A very pleasant and wonderful staff
Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.
Many thanks to Nidhi!
Nidhi made my first-time experience very welcoming. She was very nice, polite, always had a smile and not only was she just doing her job, she always gave some time to make conversation and just be a good person. Never an awkward moment, everything was explained perfectly, my FREE 3D scan was done perfectly to ensure my journey to a great smile was 100% positive and perfect. Thank you, Nidhi for being so nice and being a genuine person. Keep smiling!!!!
Fast and friendly service
Was greeted with a friendly smile by the receptionist (sorry, forgot his name)
Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!
I am really happy with my experience thus far. Emma was a lovely, friendly and knowledgeable person who made the process easy and pleasant. The booking process was also incredibly easy. I had a positive experience overall.
Service was fantastic
I am uncomfortable regarding the current state of my teeth but the service I received put me at ease and made me feel comfortable and confident. I am now really looking forward to the results.
Friendly, supportive and professional
Visited Auckland ANZ location. Tess was friendly and informative. Service for scan included a pre discussion that ensured Kyan could share concerns and questions. Offer for support just fantastic and we left confident that Smile Direct are a great choice.
6 weeks in and here's my thoughts
Initial appointment at the Adelaide smile shop was good, however you do feel some pressure to provide card details on the spot and make the purchase, no problem for me, I knew i wanted them.
Aligners came after about 6 weeks, quality seems good, people cannot tell you're wearing them. They're uncomfortable to begin with and my lisp took a couple of weeks to go away but many say it resolves within days.
I can see some changes, but I still have a while to go. Important to remember that you will not get the same standard of personalised care as invisalign but its about a third of the price so you do get what you pay for.
The initial consult was quick, simple, informative and helpful. Ashleigh was my Smile guide I am very pleased with the service. Ashleigh helped me through my treatment plan. I'm glad I had taken time out of my day to see her.
Anton was very nice and took her time to explain the whole process to me. She is very thorough with all the information. I'm excited to start this journey and see the results.
Nicole and Rad from the Auckland office were absolutely love to deal with, everything was explained every step of the way, the process was very streamlined and professional and would recommend Smile Direct to friends and family.
Can't wait to see a beautiful smile on my face
Great experience, amazing stuff and the whole process was very comfortable and easy. I can't wait to see the final results. Hopefully I can start soon, l am so excited.
- SmileShop VIC, Melbourne
Excellent customer service!
Extremely friendly and helpful, they answered all my questions, gave me freebies and did a great job with my scan! The customer service was above and beyond excellent! Highly recommend to go into a store instead of doing your own impressions.
I got a good experience
I visited the smile shop for the first time today. The receptionist was friendly. I took a 3D image of my teeth in a separate room. The person in charge of me was kind!!!
This was so amazing! Great experience and great hospitality.
Was great as they explained very clearly the process and what will happen. Very kind and encouraging hospitality. The introduction went well and how the building inside was very clean inside the offices. The view inside was great in the Auckland campus.
We were very happy with our service
The girl was helpful explained everything
About the process .I would recommend it to anyone to go there can’t wait to start and see the finish
Neeha did a great job guiding me through my consultation. She answered my many questions and took her time to explain things to me clearly.
I received my free teeth whitening kit and Neeha made sure my friend's referral code was attached to my account. I left feeling very happy with the service.
I saw Ashleigh today and she was awesome. I've been really self conscious of my teeth and she made me feel really comfortable. Cant wait for my aligners! Thank you Ashleigh
Great and friendly service, I was treated like a queen
Wonderful staff and the gentleman that did my scan was a terrific man and very gentle. I have a loose tooth and he explained that I must got to a dentist asap to get my teeth cleaned and possibly get that tooth removed etc. I am visiting a dentist this Friday 14th and they are affiliated with smile.com which I am now a member.
AMAZING team and product!
Just had my consultation today with lovely Lauren.B and Ali at Smile direct on Queen.St!
I was fascinated by their professionalism! Both of them being very patient, asking the right questions, offering options, sharing their honest opinions, helped me to find what I exactly needed for my future smile:)
Extra ⭐⭐⭐⭐✨✨ for my smile guide Lauren.B's sense of humour! Thank you for your time and help! Appreciate it a lot ☺️
Highly recommend this place!
Quick and accurate
Had my first appointment and Ashleigh was great at explaining everything very clearly. She reassured me on the whole process and the consultation didn't take too long, so that I have been able to go there during my lunch break and get back to work on time
Had my first consultation and 3D scan with Ashleigh and she was wonderful, explained and answered all questions I had and made me excited to get the process started. Looking forward to my new smile!
Questions & Answers
is there a way to directly get in contact with staff that work at this specific smile shop. i need information from my initial consultation that apparently isn't available to smile direct club.
Hi there, Marylou. I hope you are having a nice day. We have internal numbers to the SmileShops and we can take care of any issue regarding the scans. Could you please contact us via email at firstname.lastname@example.org so we can better assist you?
I need to straight my teeth and fill the gap .
I just wandering about the total course including charges.
Hi Shilpa, we will be more than happy to assist you with any questions you have, you can either start with an easy-to-use $25 impression kit or by assisting to a free scan appointment in one of our SmileShops. If you get approved for the aligners, we offer you two payment methods; a single payment of $2,825 or SmilePay, which consist in a convenient monthly payments, $299 deposit, $119/mo. for 24 months ($3155 total).
Please let us know if we can continue assisting you, for more details, you can also check our website: https://smiledirectclub.com.au/en-au/. Luana
Can i get your phone number please?
Hi Tom, we can be reached at 1800 515 198. Best, Emily
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops||Dental Services and Physical Shops|
|Release date||Oct 2019||Oct 2019|
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