Reviewer Photos & Videos
The Experience was awesome
I had an issue with using my retainers. My teeth had adjusted and none of my previous aligners perfectly worked as I have mixed them all up. I visited and the attendant was so professional. She also spent time on what I needed to do from now till I get my aligners ans even after. She also had read my file and was pleasant about asking the right questions.
Poor customer service
The lady who assessed my teeth, was sweet until I decided to not buy the service. She tried to push me to buy and she did not even give me the free whitening kit.
Felt horrible, never going back there.
Amazing, can’t wait to get started
Nidhi was amazing, she was very helpful in making me understand what was involved and made me feel extremely happy with the process and the product, can’t wait to get started
Himani was very professional and a lovely person to talk to.
She made my consultation painless and explained their product in such a way that I was inclined to go ahead with the treatment.
Himani was very helpful and helped me understand all the process patiently. I am very happy about the service. I recommend this place to anyone looking for a great smile
Great service and product
Had a wonderful experience at HISMILE parramatta the ladies there were so nice and supportive. I would also like to give a shout-out to himani for giving me all the details and making the interaction great and informative! I would 100% recommend this service and the parramatta store to anyone !! Thank you again
Loved HIMAMI ! She was extremely patient and welcoming with my questions! Everything was explained so thoroughly and quick! Made me feel very comfortable and at ease!
Would recommend himami to all my friends and family!
10/10 customer service!
Just walked out of what was probably the best customer service experience I have had in recent times!
MAYA was absolutely fantastic with making me feel instantly comfortable and explained everything in such simple and easy to understand detail.
Justine was just as bubbly and welcoming as she walked me through the finer details as well.
Would recommend the Parramatta shop to anyone who is looking to fix their teeth & walk out with a big smile at the same time!
Big thank you to Himani for explaining the treatment well and helping with my consultation was very impressed, I was impressed with the technology smile direct club uses in getting the Perfect fit for your mouth, very excited for the end result.
Many thanks to Nidhi!
Nidhi made my first-time experience very welcoming. She was very nice, polite, always had a smile and not only was she just doing her job, she always gave some time to make conversation and just be a good person. Never an awkward moment, everything was explained perfectly, my FREE 3D scan was done perfectly to ensure my journey to a great smile was 100% positive and perfect. Thank you, Nidhi for being so nice and being a genuine person. Keep smiling!!!!
The girl was so nice especially Maya who explained everything so clearly and made the process easy and understandable. Can’t wait to start my journey! Would not recommend anywhere else!
Maya is a teeth Goddess!
Thank you to Maya for doing my FREE 3D scan. She was so nice and helpful, left not feeling overwhelmed with the process. Paying over monthly payment takes a huge weight off my shoulders and makes it all foreseeable. Thank you Maya for being a great master in teeth!!
Thank you Nidhi!
I could not be more impressed with my Smile Direct experience so far. The whole process was super easy from start to finish. Nidhi was phenomenal and made sure I was comfortable and well informed. I cannot thank you enough for your time Nidhi and can surely say you made me smile! I can’t wait to receive my box and get started!
Very quick and easy process
I had a session with Valerie on 13th April 2021. She was very friendly and answered all my queries. It was a quick and easy process. Very excited to start my journey with Smile Direct Club! I could highly recommend Valerie to anyone planning to visit Smile Direct Club in Parramatta! Thank you very much for your help!
Very Helpful, informative and friendly :)
Had a great consultation with Nidhi. Super helpful and made sure that I was comfortable every step of the way. Every question I had, she had the answers to, and she was very friendly which made the whole experience that much more seamless :). Thank you Nidhi!
Questions & Answers
Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?
Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops|
Other Dental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.