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SmileDirectClub SmileShop NSW, Sydney
Duncan
- 2 reviews
Great and warm service
Great service by Smile (Alice) who explained everything very easily and provided everything I needed to walk away happy. Looking forward to the journey with Smile. Walked away with a new whitening kit as well
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Go in store!!
After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D
1 comment
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djgSydney, NSW
- 2 reviews
Getting another scan
The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly
1 comment
SmileDirectClubSmileDirectClub
Thanks for your kind review! we aim for 100% satisfaction with our service, feel free to contact us back if there is anything else we can do for you.
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Great service
Great knowledgeable staff who were lovely and helpful from the second I walked in. Laura was very clear and listened to my concerns. I felt well looked after and am excited to get the aligners
1 comment
SmileDirectClubSmileDirectClub
Hi Evance, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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Linda Sydney, NSW
Great Experience
Alice is a very delightful person.
The team was very welcoming. Alice was very friendly, professional, patient and answered all my questions and concerns. She made me feel completely at ease and confident to go ahead with the process.
I’m definitely looking forward to the experience.
1 comment
SmileDirectClubSmileDirectClub
Hi Linda, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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- SmileShop NSW, Sydney
- Verified customer
Fabulous service and excellent result!
I responded to a FB advertisement last year and booked an appointment to see if my crooked teeth would suit the SmileDirect solution. YES! My teeth were 3D scanned - completely painless procedure. I went ahead with the monthly subscription pricing and received my delivery a few weeks later.
I also recommended to a couple of friends - one went ahead and I received $150 Amazon voucher when she confirmed!
I won’t lie and say that it is easy wearing the retainers - they feel like horrid plastic mittens for your teeth at first! But you get used ...Read more
to them - each new pair brings challenges as sometimes they need to be filed at the edges for comfort - use a normal emery board if that happens. But now I have straight teeth and am able to floss with ease - my teeth were so crowded that flossing was almost impossible before SmileDirect. My dentist who is unimpressed I didn’t get Invisalign from her, is nevertheless impressed with my result. She tells me my gums are SO healthy and that I am cleaning my teeth so much better than a year ago. She says my teeth will have real longevity now, and at 55 that’s a nice thing to hear! I am super happy I went down the SmileDirect path - you need to be really disciplined and wear them as much as you can. A bonus is they help you eat less as you can’t eat whilst wearing them, so you tend to only eat at mealtimes. I would recommend to anyone with fairly simple teeth crowding issues. The service, the product, the delivery and presentation - all fantastic! Do it!!1 comment
SmileDirectClubSmileDirectClub
Wow Linda, hearing about your experience really is amazing, we are super happy you were able to get ont only a new smile but also a healthier one! thank you very much for your words.
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Review collected in partnership with SmileDirectClub
3D scan
Alice was very knowledgeable about the product and my visit was pleasant and informative. Have recommended many friends to Smile Direct Club. Can’t wait to start the process to straight teeth!
1 comment
SmileDirectClubSmileDirectClub
Hi Claire, thank you so much for your positive comments about SmileDirectClub!
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Owen SmithSydney, NSW
Great service
Great service and Alice was a credit to the company, very well informed and a lovely person, was very re assuring and helpful, took plenty of time to explain everythingz
1 comment
SmileDirectClubSmileDirectClub
Hi Owen, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!
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NicoleSydney, NSW
EXCELLENT SERVICE
Emma was absolutely fantastic! Any question I had was answered thoroughly and without any rush. She was gentle but thorough with my teeth scans and explained each part of the process and why.
The girls are so friendly and professional and the shop in Sydney Pitt St is absolutely immaculate. Thanks Girls
1 comment
SmileDirectClubSmileDirectClub
Wow! This means a lot to us, Nicole. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
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The reviewer stated that an incentive was offered for this review
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Great experience, really looked after
Emma was great, she really looked after me and told me everything I needed to know easily, also was so quick. Only 30 minutes but got all the information and my aligners were with me in a matter of weeks
1 comment
SmileDirectClubSmileDirectClub
Hi Jaymee, we're proud of our team – thank you so much for the shout-out!
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Excellent service.
Hi, I just want to say that the service it’s very good the staff specially Emma was very friendly and explained everything that I needed to know. Thank you a lot
1 comment
SmileDirectClubSmileDirectClub
Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!
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Very professional service
Very open and not pushy sales tactics. The communications have been above and beyond exceptional at this stage. Very good professionalism so far, so good. Price is also excellent and a game changer with the price of things going up and especially in health and dental work. It is nice to find something with a holistic approach to dentistry for small to mild teeth conditions that might be a source of frustration, embarrassment or even pain. Go see them for free what’s the worst that can happen no money down and get your healthy teeth today.
1 comment
SmileDirectClubSmileDirectClub
Wow! This means a lot to us, Zed. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.
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JennyVanSydney, NSW
Great fun experience!
Had my appointment today and Alice made it so easy and fun. She explained it to me very well and gave me important information about what will happen and shared things I need to do to make this transformation happen. Really excited to have mine and get that confident smile again!
1 comment
SmileDirectClubSmileDirectClub
Really excited too JennyVan! we as Alice are commited to make you the best experience possible, feel free to contact us at any time.
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Great technology
On time for appointment, east to follow instructions and great technology. Happy with the consultant, happy with the cleanliness of the rooms and facilities. Can’t wait for my aligners to arrive.
1 comment
SmileDirectClubSmileDirectClub
Awesome! we are incredibly happy to hear about you Elise, looking forward to working with you.
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Reema Sydney, NSW
- SmileShop NSW, Sydney
- Verified customer
Easy, Fast, Informative and Friendly
Simone was looking after me at the Pitt Street SmileShop and she was great! So friendly and warm, and kept me informed the whole way. She checked to see if i was comfortable at all times, took care to explain all the processes and seemed engaged and interested. She was also very COVID safe, changed her gloves everytime she touched anything new, used hand sanitiser before and after, and wore a mask. Would definitely recommend!
1 comment
SmileDirectClubSmileDirectClub
Hi Reema, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much!
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Cleo MSydney, NSW
- 3 reviews
- 2 likes
Best dental experience
Very informative consultation.
Very friendly and welcoming staff.
Left feeling confident that I have chosen the right dental treatment to straighten my teeth. Would recommend to others.
And will pass on referral. 5/5 for customer service
1 comment
SmileDirectClubSmileDirectClub
Now that's an honour! Thank you so much for your amazing feedback Cleo!
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BeatriceSydney, NSW
Amazing service
I am very satisfied with the services at SmileDirectClub Sydney. The staff are super friendly and it only took me nearly 30mins to scan my teeth, very time saving.
Trustworthy!
1 comment
SmileDirectClubSmileDirectClub
Hi Beatrice, reviews like this give us motivation and help us ensure we provide high-quality care!
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AmySydney, NSW
Excellent service!
Could not recommend this location more. Laura was my SmileGuide, and she was incredible! She made me so comfortable, and calm during my visit as I was a bit nervous. Great customer service :)
1 comment
Joy S.SmileDirectClub
Hi Amy, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
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OliverSydney, NSW
- 2 reviews
I found the hard sell and practiced off topic conversation off putting
I was pretty excited about the prospect of getting my teeth straightened. I see no reason why high tech remote orthodontics shouldn't work, but I found the sale tactics very off putting.
In this particular situation I think trying to get me to sign up without having the chance to review my plan or have dentist look at it is potentially dangerous. In my case the four month plan they sent me had straight teeth but an open bight and increased gaps between teeth, so I'm not going to go for it. I'm sure some people get great outcomes, I just don't think these kind of sale tactics have any place in healthcare.
1 comment
Joy S.SmileDirectClub
Hi Oliver. We appreciate you sharing your experience. We're disappointed to hear about your experienceand will be passing your feedback along to our management team. Our Fast Track option is just a wa... Read more
y to get your aligners into production as soon as your SmilePlan is created, as I just said, it is just an option and you can choose to make the aligner purchase once you review the SmilePlan and you are happy with what it looks like. We sincerely apologize for this inconvenience and assure you it is not our intention to trick you or force you to pay before you see your SmilePlan.If you need any help in the meantime, don't hesitate to send us an email at grinners@smiledirectclub.com. Best regards, LuanaSimilar opinion? Write a review on ProductReview.com.au!
Holland. CSydney, NSW
- SmileShop NSW, Sydney
- Verified customer
Initial consultation.
The whole process was very easy and the staff were very helpful and competent. Alice, who did my consultation, was great and a very amiable person. The place had a good atmosphere and everything ran smoothly.
1 comment
SmileDirectClubSmileDirectClub
Holland, we're proud of our team – thank you so much for the shout out!
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SmileDirectClubSmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.