??!
1 photo
SmileDirectClub SmileShop NSW, Sydney

SmileDirectClub SmileShop NSW, Sydney

4.8 from 217 reviews · View Statistics

Reviews

Previous
Next
Duncan

Duncan

  • 2 reviews

Great and warm service

published

Great service by Smile (Alice) who explained everything very easily and provided everything I needed to walk away happy. Looking forward to the journey with Smile. Walked away with a new whitening kit as well

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers

Go in store!!

published

After not receiving any response through email after 2-3 weeks, I decided to go into store. Professional and really nice staff. The service I get over the phone/email can be frustrating yet the service in store is amazing. Strange to think they are from the same company, I definitely recommend going in store! :D

Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

djg

djgSydney, NSW

  • 2 reviews

Getting another scan

published

The girls were very friendly and efficient
Remembered me from my initial consultation and could answer all questions that I asked
I really don't have anything more to add - I was looked after promptly

Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for your kind review! we aim for 100% satisfaction with our service, feel free to contact us back if there is anything else we can do for you.

Dental Services

Find out how SmileDirectClub SmileShop NSW, Sydney compares to other Dental Services

Know better, choose better.

Compare all

Great service

published

Great knowledgeable staff who were lovely and helpful from the second I walked in. Laura was very clear and listened to my concerns. I felt well looked after and am excited to get the aligners

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSydney Westfield
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Evance, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Linda

Linda Sydney, NSW

Great Experience

published

Alice is a very delightful person.
The team was very welcoming. Alice was very friendly, professional, patient and answered all my questions and concerns. She made me feel completely at ease and confident to go ahead with the process.
I’m definitely looking forward to the experience.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSydney city
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Linda, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Fabulous service and excellent result!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationSydney at We Work
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow Linda, hearing about your experience really is amazing, we are super happy you were able to get ont only a new smile but also a healthier one! thank you very much for your words.

Review collected in partnership with SmileDirectClub

3D scan

published

Alice was very knowledgeable about the product and my visit was pleasant and informative. Have recommended many friends to Smile Direct Club. Can’t wait to start the process to straight teeth!

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationPitt st mall
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Claire, thank you so much for your positive comments about SmileDirectClub!

Owen Smith

Owen SmithSydney, NSW

Great service

published

Great service and Alice was a credit to the company, very well informed and a lovely person, was very re assuring and helpful, took plenty of time to explain everythingz

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationPitt St
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Owen, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Nicole

NicoleSydney, NSW

EXCELLENT SERVICE

published

Emma was absolutely fantastic! Any question I had was answered thoroughly and without any rush. She was gentle but thorough with my teeth scans and explained each part of the process and why.
The girls are so friendly and professional and the shop in Sydney Pitt St is absolutely immaculate. Thanks Girls

Value for Money
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSydney, Pitt St Mall
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Nicole. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

The reviewer stated that an incentive was offered for this review

Dental Services

Find out how SmileDirectClub SmileShop NSW, Sydney compares to other Dental Services

Know better, choose better.

Compare all

Great experience, really looked after

published

Emma was great, she really looked after me and told me everything I needed to know easily, also was so quick. Only 30 minutes but got all the information and my aligners were with me in a matter of weeks

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Jaymee, we're proud of our team – thank you so much for the shout-out!

Excellent service.

published

Hi, I just want to say that the service it’s very good the staff specially Emma was very friendly and explained everything that I needed to know. Thank you a lot

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Store LocationPitt st NSW
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Very professional service

published

Very open and not pushy sales tactics. The communications have been above and beyond exceptional at this stage. Very good professionalism so far, so good. Price is also excellent and a game changer with the price of things going up and especially in health and dental work. It is nice to find something with a holistic approach to dentistry for small to mild teeth conditions that might be a source of frustration, embarrassment or even pain. Go see them for free what’s the worst that can happen no money down and get your healthy teeth today.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationPitt Street Westfield
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Zed. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

JennyVan

JennyVanSydney, NSW

Great fun experience!

published

Had my appointment today and Alice made it so easy and fun. She explained it to me very well and gave me important information about what will happen and shared things I need to do to make this transformation happen. Really excited to have mine and get that confident smile again!

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Store LocationSydney
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Really excited too JennyVan! we as Alice are commited to make you the best experience possible, feel free to contact us at any time.

Great technology

published

On time for appointment, east to follow instructions and great technology. Happy with the consultant, happy with the cleanliness of the rooms and facilities. Can’t wait for my aligners to arrive.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationSydney city
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome! we are incredibly happy to hear about you Elise, looking forward to working with you.

Reema

Reema Sydney, NSW

Easy, Fast, Informative and Friendly

published

Simone was looking after me at the Pitt Street SmileShop and she was great! So friendly and warm, and kept me informed the whole way. She checked to see if i was comfortable at all times, took care to explain all the processes and seemed engaged and interested. She was also very COVID safe, changed her gloves everytime she touched anything new, used hand sanitiser before and after, and wore a mask. Would definitely recommend!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationPitt Street, Westfield, Sydney
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Reema, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much!

Dental Services

Find out how SmileDirectClub SmileShop NSW, Sydney compares to other Dental Services

Know better, choose better.

Compare all
Cleo M

Cleo MSydney, NSW

  • 3 reviews
  • 2 likes

Best dental experience

published

Very informative consultation.
Very friendly and welcoming staff.
Left feeling confident that I have chosen the right dental treatment to straighten my teeth. Would recommend to others.
And will pass on referral. 5/5 for customer service

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationPitt street Sydney
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Now that's an honour! Thank you so much for your amazing feedback Cleo!

Beatrice

BeatriceSydney, NSW

Amazing service

published

I am very satisfied with the services at SmileDirectClub Sydney. The staff are super friendly and it only took me nearly 30mins to scan my teeth, very time saving.
Trustworthy!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Store LocationSydney
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Beatrice, reviews like this give us motivation and help us ensure we provide high-quality care!

Amy

AmySydney, NSW

Excellent service!

published

Could not recommend this location more. Laura was my SmileGuide, and she was incredible! She made me so comfortable, and calm during my visit as I was a bit nervous. Great customer service :)

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSydney CBD
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Amy, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

Oliver

OliverSydney, NSW

  • 2 reviews

I found the hard sell and practiced off topic conversation off putting

published

I was pretty excited about the prospect of getting my teeth straightened. I see no reason why high tech remote orthodontics shouldn't work, but I found the sale tactics very off putting.

In this particular situation I think trying to get me to sign up without having the chance to review my plan or have dentist look at it is potentially dangerous. In my case the four month plan they sent me had straight teeth but an open bight and increased gaps between teeth, so I'm not going to go for it. I'm sure some people get great outcomes, I just don't think these kind of sale tactics have any place in healthcare.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSydney, CBD
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub
Holland. C

Holland. CSydney, NSW

Initial consultation.

published

The whole process was very easy and the staff were very helpful and competent. Alice, who did my consultation, was great and a very amiable person. The place had a good atmosphere and everything ran smoothly.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Holland, we're proud of our team – thank you so much for the shout out!

Page 1 of 11
See all SmileDirectClub reviews

Questions & Answers

Sorry, there are no questions about SmileDirectClub SmileShop NSW, Sydney but you can read 25 questions about SmileDirectClub.

Get an answer from our members and SmileDirectClub representatives

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Compare all 21 SmileDirectClub

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.