Excellent customer service
The ladies behind the counter were lovely and polite. The person who performed my scan was very accomodating and took her time to explain everything she was doing. I felt very comfortable the entire time and am confident in smile direct club.
Follow up appointment
Sonia was very professional, very helpful and was able to answer my queries in a very caring way. The face to face visit was very accessible with parking very close by.
Pleasant experience in the smile store
Lauren was super friendly and welcoming, second time seeing her, which was nice. So quick and easy. The new store is in a great location and very professional looking. Thanks
Fantastic Service, so friendly and professional.
From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.
Amazing service! I’m so excited to receive my kit
I rarely submit reviews but in this case I feel I must.
I would like to especially thank Sonia for the kind and genuinely honest service she provided.
I am excited to receive my kit!
Don’t waste your money! It’s a nightmare process!!!
Read the reviews, they have good reviews for the consultations where they sell you the dream. As soon as you pay, it becomes the worst experience you’ll ever have. The customer service is the worst I have ever experienced. Can never get through to anyone, then when you do they all lie to you. Promise you everything but don’t deliver. Took months to come after was told it would take weeks, they lied where it was every time I spoke to someone. Hold times of over 30 mins every time. They ignore emails and don’t reply. My teeth have not straightene...d and stopped fitting in the aligners by month 2, my two front teeth are actually worse. It has been so stressful! I’m a very reasonable and chilled person but this has to be the worst experience I’ve ever had. So sick of being promised and lied to. So disappointed and wish I never did it. Please do your research and read reviews properly. I wish I never did it and just did Invisalign from the start.
Just go to a real orthodontist!
The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.
This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!
Painful slow service
I've had to have my aligners redone since they kinked and weren't able to correctly align a couple of my teeth. I contacted support on multiple occasions and emailed forms/photos of the current fitting, I was told I would be contacted within a couple weeks. Nothing happened.
I chased up and was told I would need to come in for another scan. I did and was informed that my new aligners would come in 6-7 weeks. I contacted support 6 weeks in stating I don't have any shipping/tracking number yet. They assured me that I would receive the align...ers before then end of January and that tracking numbers wouldn't be assigned until they ship. Its now 8 weeks later, just I contacted support to ask what is the status is. They informed me that they still haven't been shipped and will now ship in early Feb. I asked for a tracking number and they couldn't give me one and told me the same story they can't get a tracking number until they ship. I can't help but feel that I am never going to see these replacement aligners and I'm going around in circles. Meanwhile I've been told to keep wearing the ones I have, which have cracked and I'm worried that the continued delay will allow my teeth to regress, and IF I receive replacement aligners, they won't fit due to the delay and I'll have to start this whole process over again. Regretting this purchase.
Great experience! Can't wait for the perfect smile.
Enjoyed my experience at Smile Direct! Staff were friendly and made me feel really comfortable. We're able to answer all my questions in a friendly and professional manner. Very clean and tidy business.
The reviewer stated that an incentive was offered for this review
I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone
- SmileShop QLD, Brisbane
- Verified customer
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
The perfect start!
I had my first consult with Vickie in Brisbane today and she was amazing. She was thorough, friendly and professional and answered any questions I had. I left feeling very confident in the Smile Direct process and can’t wait for the next step to my new smile:)
Very friendly and professional staff. I advise every one to use this opportunity to gain your smile forever. The 3D is really so perfect and worth be part of this fantastic opportunity.
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