??!
1 photo
SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane (page 2 of 8)

4.7 from 153 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Pasene Silao

Pasene SilaoSouth East Queensland, QLD

DENTAL EXPERIENCE

published

My experience at the Smile Direct Club in Brisbane was very welcoming . especially Ali and Sonia ! . they were both great and made me feel very comfortable during my visit ( especially when I have a massive fear heading to a dentist ) . Sonia was really clear and thorough about every detail and Info of the process and did such a amazing job ! definitely will recommend to others about this clinic (:

Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Pasene, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Corinne miles

Corinne milesSouth East Queensland, QLD

Consult was brilliant, very informative. Fingers crossed for approval

published

Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Corinne, it's always our top priority to leave our customers excited and informed. Thank you!

Don’t waste your money! It’s a nightmare process!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all
Jasmine Mann

Jasmine MannSouth East Queensland, QLD

  • 2 reviews

Quick Detailed and Friendly Service

published

Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to read this. Thank you, Jasmine!

Amyc

AmycSouth East Queensland, QLD

  • 3 reviews

So very friendly

published

The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Happy to hear this, Amy! We appreciate that you took the time to share some kind words.

Thorzoo

ThorzooSouth East Queensland, QLD

Looking forward to start my new smile journey

published

All the staff were very friendly and informative , looking forward to start my journey. I was so excited to here what can be achieved Simply by inserting these clear aliners.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Store LocationBrisbane city
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thorzoo, we really appreciate your feedback!

Roché Robertson

Roché RobertsonSouth East Queensland, QLD

Amazing!!

published

Polite and helpful staff!! Made me feel super comfortable to show my teeth as I’m insecure about them. Answered all my questions and also got a great gift bag from them :)

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for the positive review!

Yasminia

YasminiaSouth East Queensland, QLD

New Smile

published

The staff was so friendly and very polite. I was very nervous but they made me felt very relaxed. They went through all the information, so I did not need to ask any questions.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationWeWork Brisbane
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Yasminia, we love seeing this!

Nat26

Nat26South East Queensland, QLD

Consultation visit with 3D scan

published

Great vibe from staff, very kind and friendly! They answered all my questions and made me feel comfortable, I also got $150 off my aligners and a free whitening kit!

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all

Promising

published

Session was informative & practical. The concept sounds very promising in that it will achieve the teeth rectification at a fraction of the cost of braces all from the convenience of home, avoiding time consuming orthodontist appointments.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, Queensland Australia
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for the 5 star review!

FranM

FranMSouth East Queensland, QLD

Super service

published

A very comfortable and relaxed environment, yet polite and professional throughout. Lauren B and Ali were informative and easy to talk to.
A lot of useful information given in clear non-jargon vocabulary.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Fran, we really appreciate your positive review!

Nga

NgaBrisbane

  • 4 reviews
  • 4 likes

Great First Time Experience

published

I received great customer service from Lauren and Sonia for my first experience.
Very detailed information given to me and
I would recommend Smile Direct Club to anyone who is thinking about getting clear aligners.

Value for Money
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City, QLD
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Nga, we really appreciate your feedback!

The reviewer stated that an incentive was offered for this review

Great service and impressive store

published

Very helpful, polite staff.
Extremely professional set-up.
Couldn’t fault it.
Would highly recommend.
The two staff members we saw were enthusiastic and knowledgeable. Thank you to ‘the two Lauren’s’ for helping my son get excited about straightening his teeth!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Bris, thank you; we appreciate your feedback!

Liz

Liz

  • 2 reviews

Great service

published

Staff were friendly, on time, efficient and professional. The appointment was easy and straight forward and communication before and during was exceptional. I am excited to start my journey - it really couldn't have been simpler!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We're so happy to see this review. Thank you so much!

Sonia is probably the nicest person in Australia! Very professional and covid safe

published

I had my first appointment today in Brisbane and I’m excited to start this journey. The staff was incredibly friendly, ask for Sonia, very informative and helpful. They answered all my questions and clarified all my concerns. Now let’s wait and see if my new smile is as good as the first impression.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Diogo, thank you for your kind words and this wonderful review!

Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all
Steph

StephSouth East Queensland, QLD

Great Experience

published

I have been thinking about doing this for years but just never did, so glad I finally bit the bullet!! Such an easy process! Everyone was lovely too, highly recommend making an appointment.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Steph, it's always our top priority to leave our customers excited and informed. Thank you!

Mirjana Kataric

Mirjana KataricSouth East Queensland, QLD

Amazing Customer Service

published

Thank you to Sonia and Lauren in Brisbane City for making me feel welcome and comfortable during my 3D scan, answering all my questions and explaining the process so well.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBRISBANE CITY, QUEENSLAND
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We are loving your enthusiasm, Mirjana! This means the world to us -- thank you so much.

Jamie-Ann W.

Jamie-Ann W.South East Queensland, QLD

Unexpectedly Awesome

published

Loved meeting Lauren. She made us feel so welcome!! Very excited for my daughter to take this journey. All anxiety immediately squashed at the door. Thank you Lauren for everything!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Ble B.

Ble B.South East Queensland, QLD

Amazing service

published

Very enjoyable experience and great staff. Entire consultation felt very professional and informative. Every step of the process is explained in great detail, I was never unsure what I was signing up for.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Fantastic customer service

published

Fantastic service from the whole team a fantastic experience. Covid protocols were followed very throughly. I can’t wait too see the progress from my smile direct club experience! Will be recommending this company to family and friends!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLd
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Isabella.

Page 2 of 8
See all SmileDirectClub reviews

Questions & Answers

Sorry, there are no questions about SmileDirectClub SmileShop QLD, Brisbane but you can read 27 questions about SmileDirectClub.

Get an answer from our members and SmileDirectClub representatives

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Compare all 21 SmileDirectClub

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.