Reviewer Photos & Videos
Consult was brilliant, very informative. Fingers crossed for approval
Sonja was very lovely and understanding, she explained everything brilliantly. She answered all my questions, and explained the whole process. Fingers crossed I can get approved for a treatment plan
Don’t waste your money! It’s a nightmare process!!!
Read the reviews, they have good reviews for the consultations where they sell you the dream. As soon as you pay, it becomes the worst experience you’ll ever have. The customer service is the worst I have ever experienced. Can never get through to anyone, then when you do they all lie to you. Promise you everything but don’t deliver. Took months to come after was told it would take weeks, they lied where it was every time I spoke to someone. Hold times of over 30 mins every time. They ignore emails and don’t reply. My teeth have not straightene...d and stopped fitting in the aligners by month 2, my two front teeth are actually worse. It has been so stressful! I’m a very reasonable and chilled person but this has to be the worst experience I’ve ever had. So sick of being promised and lied to. So disappointed and wish I never did it. Please do your research and read reviews properly. I wish I never did it and just did Invisalign from the start.
Quick Detailed and Friendly Service
Ali and Sonia from the Brisbane office were great. Quick yet very detailed and always allowed for questions. Clear communication and the space felt very covid safe. Definitely have had a wonderful start to my SD journey.
So very friendly
The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.
Looking forward to start my new smile journey
All the staff were very friendly and informative , looking forward to start my journey. I was so excited to here what can be achieved Simply by inserting these clear aliners.
Polite and helpful staff!! Made me feel super comfortable to show my teeth as I’m insecure about them. Answered all my questions and also got a great gift bag from them :)
The staff was so friendly and very polite. I was very nervous but they made me felt very relaxed. They went through all the information, so I did not need to ask any questions.
Consultation visit with 3D scan
Great vibe from staff, very kind and friendly! They answered all my questions and made me feel comfortable, I also got $150 off my aligners and a free whitening kit!
Session was informative & practical. The concept sounds very promising in that it will achieve the teeth rectification at a fraction of the cost of braces all from the convenience of home, avoiding time consuming orthodontist appointments.
A very comfortable and relaxed environment, yet polite and professional throughout. Lauren B and Ali were informative and easy to talk to.
A lot of useful information given in clear non-jargon vocabulary.
Great First Time Experience
I received great customer service from Lauren and Sonia for my first experience.
Very detailed information given to me and
I would recommend Smile Direct Club to anyone who is thinking about getting clear aligners.
Great service and impressive store
Very helpful, polite staff.
Extremely professional set-up.
Couldn’t fault it.
Would highly recommend.
The two staff members we saw were enthusiastic and knowledgeable. Thank you to ‘the two Lauren’s’ for helping my son get excited about straightening his teeth!
Staff were friendly, on time, efficient and professional. The appointment was easy and straight forward and communication before and during was exceptional. I am excited to start my journey - it really couldn't have been simpler!
Sonia is probably the nicest person in Australia! Very professional and covid safe
I had my first appointment today in Brisbane and I’m excited to start this journey. The staff was incredibly friendly, ask for Sonia, very informative and helpful. They answered all my questions and clarified all my concerns. Now let’s wait and see if my new smile is as good as the first impression.
I have been thinking about doing this for years but just never did, so glad I finally bit the bullet!! Such an easy process! Everyone was lovely too, highly recommend making an appointment.
Amazing Customer Service
Thank you to Sonia and Lauren in Brisbane City for making me feel welcome and comfortable during my 3D scan, answering all my questions and explaining the process so well.
Loved meeting Lauren. She made us feel so welcome!! Very excited for my daughter to take this journey. All anxiety immediately squashed at the door. Thank you Lauren for everything!
Very enjoyable experience and great staff. Entire consultation felt very professional and informative. Every step of the process is explained in great detail, I was never unsure what I was signing up for.
Fantastic customer service
Fantastic service from the whole team a fantastic experience. Covid protocols were followed very throughly. I can’t wait too see the progress from my smile direct club experience! Will be recommending this company to family and friends!
AMAZING CUSTOMER SERVICE!!!
I walked in the building with very low self confidence and butterflies filled my stomach. But as soon as i spoke with Sonia, she made me feel welcome, very comfortable and she really seemed like she was interested im me changing my smile. This place has really great customer service. I can't wait to start my treatment and show them the transformation.
Just go to a real orthodontist!
The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.
Very good service by Sonia she was very helpful and made feel like I wasn't just another customer more then happy with Recommending just on the customer service thank you
This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!
Not happy I went to the Brisbane store for a revaluation scan after 9 months of my teeth still not straight got my 3D scan lady was lovely! Then 3 days later get an email saying iv been approved for a impression kit to be set I email back and told them I dont need it as iv had a scan done,no response and charges me $50 for it. Then I call customer care they tell me oh the scans are only for new customers they can’t use your scans for a reevaluation, they why did you send me 40 mins in to the city for nothing. So iv been waiting 3 weeks for my a...ligners to come now they won’t be Ill have to do the kit first then send that back and wait see if they are approved and then wait another 6 weeks. The support manager on my case still has not responded to me after 3 weeks. Really not happy at all would most defiantly not recommend to anyone with all this hassle.
- SmileShop QLD, Brisbane
Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....
Questions & Answers
Sorry, there are no questions about SmileDirectClub SmileShop QLD, Brisbane but you can read 30 questions about SmileDirectClub.
Get an answer from our members and SmileDirectClub representatives
|Category||Dental Services and Physical Shops|
Other Dental Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.