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SmileDirectClub SmileShop QLD, Brisbane (page 3 of 8)
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carlstonSouth East Queensland, QLD
AMAZING CUSTOMER SERVICE!!!
I walked in the building with very low self confidence and butterflies filled my stomach. But as soon as i spoke with Sonia, she made me feel welcome, very comfortable and she really seemed like she was interested im me changing my smile. This place has really great customer service. I can't wait to start my treatment and show them the transformation.
1 comment
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Jade L.South East Queensland, QLD
Just go to a real orthodontist!
The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.
1 comment
SmileDirectClubSmileDirectClub
Thanks for leaving us a review, Jade. We're disappointed to hear this. We ask customers to leave us reviews multiple times throughout their treatment. All customers are provided with their SmilePlan p... Read more
rior to treatment and have up to 30 days after receiving their aligners to return them for a full refund. After this, we're happy to work with customers with any questions or concerns they have. I'm sending you a private message to get some more information. and see how we can help. Best, EmilySimilar opinion? Write a review on ProductReview.com.au!
Customers Service
Very good service by Sonia she was very helpful and made feel like I wasn't just another customer more then happy with Recommending just on the customer service thank you
1 comment
SmileDirectClubSmileDirectClub
Raymond, we love seeing this!
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Tatiana R.South East Queensland, QLD
- 3 reviews
- 5 likes
Terrible Bad
This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!
1 comment
SmileDirectClubSmileDirectClub
Thanks for leaving us a review, Tatiana. We take concerns like this extremely seriously and are concerned to hear about this. I will be following up with you privately to get some additional information to see how we can help. Best, Emily
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KylieSouth East Queensland, QLD
Very Unhappy
Not happy I went to the Brisbane store for a revaluation scan after 9 months of my teeth still not straight got my 3D scan lady was lovely! Then 3 days later get an email saying iv been approved for a impression kit to be set I email back and told them I dont need it as iv had a scan done,no response and charges me $50 for it. Then I call customer care they tell me oh the scans are only for new customers they can’t use your scans for a reevaluation, they why did you send me 40 mins in to the city for nothing. So iv been waiting 3 weeks for my a...Read more
ligners to come now they won’t be Ill have to do the kit first then send that back and wait see if they are approved and then wait another 6 weeks. The support manager on my case still has not responded to me after 3 weeks. Really not happy at all would most defiantly not recommend to anyone with all this hassle.1 comment
SmileDirectClubSmileDirectClub
Thanks for leaving us a review, Kylie. Customers have the option to go in for a 3D image or complete an impression kit for a re-evaluation. We always want to provide quick resolutions when issues ari... Read more
se, so this is concerning to see. Feel free to send us a message privately, so we can assist with this. Best, EmilySimilar opinion? Write a review on ProductReview.com.au!
- SmileShop QLD, Brisbane
- Verified customer
Still waiting!
Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....
1 comment
SmileDirectClubSmileDirectClub
Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily
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ViliamiSouth East Queensland, QLD
Looking forward to a confident new me!
The experience was awesome to see in 3D. The reviewer was very informative and hospitable. She answered all of the questions that I had asked and made me feel comfortable.
1 comment
Joy S.SmileDirectClub
Viliami, we really appreciate your positive review!
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MonicaSouth East Queensland, QLD
Amazing Service!
The Staff are amazing. The Process was easy and quick, I actually enjoyed myself while I was at Smile Direct. My Guild Sascha was very welcoming and kind. She made my first day at smile direct very enjoyable. I had a great time with her as she’s really good at her work. I’m just really excited to begin my smile journey with you wonderful people
1 comment
Joy S.SmileDirectClub
Monica, we're delighted to read your review!
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PedroSouth East Queensland, QLD
- 2 reviews
Friendly and welcoming
Staff were so helpful when I phoned up to postpone my appointment as I was stuck in traffic. It’s ok they responded “we’ll be here until 7pm”.
All of the staff were friendly and helpful.
1 comment
SmileDirectClubSmileDirectClub
Thank you so much for sharing, Pedro! This means the world to us.
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BitworksQueensland
- 2 reviews
Great experience. Lovely staff
We have already had our daughter through the Smile Direct experience with great results so I felt very confident going to my smile appointment. The ladies were wonderful, welcoming and we had so much fun. Can highly recommended Smile Direct and can't wait to (hopefully) receive my aliners!!!
1 comment
SmileDirectClubSmileDirectClub
Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave a review!
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Raina O.Queensland
AMAZING SERVICE
The smile direct club staff were very professional and explained everything in depth, the appointment was quick and easy, and my smile guide Nicola was so lovely and kind!! Can’t wait for my new affordable smile!!
1 comment
SmileDirectClubSmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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BenSouth East Queensland, QLD
Amazing experience and so excited for a new smile!!!
Felt so welcomed and at ease with the conultant. Was a quick process and was well informed of how it all works. Was actually quite fun to watch the scan.
Thanks again to the team in Brisbane.
1 comment
SmileDirectClubSmileDirectClub
Hi Ben, thank you so much for your positive comments about SmileDirectClub!
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Mitch
- 2 reviews
- 1 like
Where is my refund
I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted
1 comment
SmileDirectClubSmileDirectClub
Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily
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Lachlan CooperSouth East Queensland, QLD
Didn’t know how to use machine
Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.
1 comment
SmileDirectClubSmileDirectClub
Hi Lachlan, thank you for taking the time to leave us this feedback. We want all customers to have a fun and exciting appointment, so this is disappointing to see. We have passed this feedback along t... Read more
o management for coaching and training. We're here to help with any concerns, so I'm sending you a private message in case you need anything. Best, EmilySimilar opinion? Write a review on ProductReview.com.au!
The ladies were lovely, fingers crossed this really works
I found the appointment to be very informative about the process and pricing I super excited for my daughter to start the program and I’m really hoping she gets the results she is anticipating
1 comment
SmileDirectClubSmileDirectClub
This makes us smile! Thank you, Nicole.
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Friendly from the first minute
I've been in to get a 3D scan at the SmileShop in Brisbane CBD. Everyone was extra friendly, especially Sonia who was very reassuring and made the whole process extra clear. Thanks everyone.
1 comment
SmileDirectClubSmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Such a great experience
I had an appointment with Sonia today, she was super friendly, kind, helpful, informative and positive. She went out of her way to explain the process and provided exceptional service. :)
1 comment
Joy S.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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NatalieSouth East Queensland, QLD
Great experience
I went into the Brisbane smile shop yesterday for my 3D scan. I think the communication and staff were very friendly and efficient. I am looking forward to starting my program and hopefully the good service continues .
1 comment
Joy S.SmileDirectClub
We are grinning from ear to ear. Thank you for the support, Natalie. We are always here for you!
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FatbutbegoneSouth East Queensland, QLD
- 4 reviews
So excited to start my journey
Today I saw Torah in the Brisbane CBD Smile Shop. Torah made the whole experience relaxing and her knowledge and attention to details were very reassuring. I cant wait to start this journey and to finally have a smile I won’t be afraid to show.
1 comment
SmileDirectClubSmileDirectClub
This is exactly what we're here for! Thank you so much.
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Great, friendly service
The staff were pleasent and the process was quick, simple and easy. Sascha was lovely and i hope she gets her groove on in New Orleans. Would definitely recommend for anyone considering it they will put any worries you have at ease
1 comment
SmileDirectClubSmileDirectClub
Thanks a million, Daniel!
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SmileDirectClubSmileDirectClub
Carlston, thank you so much for your high rating!