Reviewer Photos & Videos
Painful slow service
I've had to have my aligners redone since they kinked and weren't able to correctly align a couple of my teeth. I contacted support on multiple occasions and emailed forms/photos of the current fitting, I was told I would be contacted within a couple weeks. Nothing happened.
I chased up and was told I would need to come in for another scan. I did and was informed that my new aligners would come in 6-7 weeks. I contacted support 6 weeks in stating I don't have any shipping/tracking number yet. They assured me that I would receive the align...ers before then end of January and that tracking numbers wouldn't be assigned until they ship. Its now 8 weeks later, just I contacted support to ask what is the status is. They informed me that they still haven't been shipped and will now ship in early Feb. I asked for a tracking number and they couldn't give me one and told me the same story they can't get a tracking number until they ship. I can't help but feel that I am never going to see these replacement aligners and I'm going around in circles. Meanwhile I've been told to keep wearing the ones I have, which have cracked and I'm worried that the continued delay will allow my teeth to regress, and IF I receive replacement aligners, they won't fit due to the delay and I'll have to start this whole process over again. Regretting this purchase.
Everything was explained clearly and the scan was super fast and painless, not to mention how impressive the 3D images were. My daughter can't wait to start the process of changing her smile.
- SmileShop QLD, Brisbane
- Verified customer
Friendly hassle free service
Went in and the whole process was very easy. I saw Lauren at the Brisbane City location and she was a pleasure to deal with. I would definitely recommend these guys if you’re serious about improving your smile.
Staff are excellent. Great experience
Very well explained. The staff are very well trained, and I felt I was in good hands. Amazing 3D photo. I enjoyed the experience of seeing my teeth and watching the 3 d image.
I had a great appointment at Smile Direct Club in Brisbane this afternoon. From Lauren who received me, Vickie who explained me everything and Ali who checked my 3D scan at the end of my appointment, this team have been so helpful and wonderful to me. Such an amazing team!! Highly recommended :D
Great experience! Can't wait for the perfect smile.
Enjoyed my experience at Smile Direct! Staff were friendly and made me feel really comfortable. We're able to answer all my questions in a friendly and professional manner. Very clean and tidy business.
I had a great experience with smile direct team. Soniya was my guide and she is amazing and very friendly. She explained me each step thoroughly. I can’t wait for my aligners to come and try it.
It was a great experience
The team at smiledirect are just wonderful, very friendly, I will definitely recommend to anyone go try for themselves, and make you comfortable about yourself and makes it easier to explain everything and ask questions
Very slick and professional
Very clean and professional. Each step was explained thoroughly. I am looking forward to receiving my aligners. The tech was very knowledgeable and a perfectionist with the scan process. A very pleasant experience.
Dentist Vickie is wonderful
I was promised a 5 start experience and I can confirm thats what I experienced. Our greeting was very friendly but the standout was the amazing and seamless experience with dentist Vickie.
I can't wait to receive my aligners and get my straightening under way.
Thank you Vickie and Smile Direct for contributing to a long time dream.
Vickie was amazing! Very friendly & professional. She made the experience comfortable as well as clearly explaining the process. She is definitely an asset to your team!! Also the offices are very cool.
Great so far!
Went in for the scan yesterday and information on my kit. Customer service was excellent and my Smile Guide, Lauren was most helpful and friendly. She answered all my questions professionally and didn't judge my gross teeth. I'm super excited about my treatment and hopeful it works.
Consultation was easy informative and very friendly. All details about the process was explained from start to finish. Many thanks to Lauren and all involved for their help and encouragement.
I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone
- SmileShop QLD, Brisbane
- Verified customer
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
Great customer service
I just had my appointment with Sonia today in Brisbane city. I was super impressed with how professional and kind she was. She made me feel really comfortable and I am real00000ly excited to start my Smile process :)
Vickie was an excellent consultant, putting me at ease and answering all my questions. She took me through the purple box and showed me everything I will receive - very exciting. Everyone was very friendly and helpful - Highly recommend.
Amazing customer service!
My consultant Vicki was so helpful in answering any questions I had and I left feeling confident in my decision to proceed with my treatment. Would definitely recommend. Thanks Vicki!
Looks like a winner
I was impressed by the service and the wonderful 3D software used for the scan. The assistant Vicky was wonderful. She put me at ease through the process and answered all my questions.
It was so easy and fast
They are significant cheaper than Invisalign. Lauren my consultant was great at explaining. Everything was set up and she did it with her quickest hand! I would highly recommend this!
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