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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane (page 5 of 8)

4.7 from 191 reviews · View Statistics
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Aleisha King
Aleisha KingSouth East Queensland, QLD
  • 2 reviews

Smiling already.

published

Everything was explained clearly and the scan was super fast and painless, not to mention how impressive the 3D images were. My daughter can't wait to start the process of changing her smile.

SmileDirectClub
SmileDirectClubSmileDirectClub

Aleisha, we really appreciate your positive review!

Chris
ChrisSouth East Queensland, QLD
  • 2 reviews

Friendly hassle free service

published

Went in and the whole process was very easy. I saw Lauren at the Brisbane City location and she was a pleasure to deal with. I would definitely recommend these guys if you’re serious about improving your smile.

SmileDirectClub
SmileDirectClubSmileDirectClub

Chris, we're delighted to read your review!

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0.0
(1,234)

Staff are excellent. Great experience

published

Very well explained. The staff are very well trained, and I felt I was in good hands. Amazing 3D photo. I enjoyed the experience of seeing my teeth and watching the 3 d image.

SmileDirectClub
SmileDirectClubSmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Leanne.

Perfect!

published

I had a great appointment at Smile Direct Club in Brisbane this afternoon. From Lauren who received me, Vickie who explained me everything and Ali who checked my 3D scan at the end of my appointment, this team have been so helpful and wonderful to me. Such an amazing team!! Highly recommended :D

SmileDirectClub
SmileDirectClubSmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Jennifer.

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Sammy
SammySouth East Queensland, QLD

Great experience! Can't wait for the perfect smile.

published

Enjoyed my experience at Smile Direct! Staff were friendly and made me feel really comfortable. We're able to answer all my questions in a friendly and professional manner. Very clean and tidy business.

SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for making us smile, Sammy!

sapana sen
sapana senSouth East Queensland, QLD

Great experience

published

I had a great experience with smile direct team. Soniya was my guide and she is amazing and very friendly. She explained me each step thoroughly. I can’t wait for my aligners to come and try it.
Thank you.

SmileDirectClub
SmileDirectClubSmileDirectClub

We strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Daniel
DanielSouth East Queensland, QLD

It was a great experience

published

The team at smiledirect are just wonderful, very friendly, I will definitely recommend to anyone go try for themselves, and make you comfortable about yourself and makes it easier to explain everything and ask questions

SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Daniel, thank you; we appreciate your feedback!

Sasha Finney
Sasha FinneySouth East Queensland, QLD

Very slick and professional

published

Very clean and professional. Each step was explained thoroughly. I am looking forward to receiving my aligners. The tech was very knowledgeable and a perfectionist with the scan process. A very pleasant experience.

SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Sasha, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

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(1,234)
Christine
ChristineSouth East Queensland, QLD

Dentist Vickie is wonderful

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I was promised a 5 start experience and I can confirm thats what I experienced. Our greeting was very friendly but the standout was the amazing and seamless experience with dentist Vickie.

I can't wait to receive my aligners and get my straightening under way.

Thank you Vickie and Smile Direct for contributing to a long time dream.

SmileDirectClub
SmileDirectClubSmileDirectClub

This is what we like to see! Thank you for the kind words, Christine.

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Great experience

published

Vickie was amazing! Very friendly & professional. She made the experience comfortable as well as clearly explaining the process. She is definitely an asset to your team!! Also the offices are very cool.

SmileDirectClub
Joy S.SmileDirectClub

Bec, we're delighted to read your review!

Lavinia G.
Lavinia G.South East Queensland, QLD
  • 2 reviews

Great so far!

published

Went in for the scan yesterday and information on my kit. Customer service was excellent and my Smile Guide, Lauren was most helpful and friendly. She answered all my questions professionally and didn't judge my gross teeth. I'm super excited about my treatment and hopeful it works.

SmileDirectClub
Joy S.SmileDirectClub

Thank you so much, Lavinia!

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(1,234)

Thanks Lauren

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Consultation was easy informative and very friendly. All details about the process was explained from start to finish. Many thanks to Lauren and all involved for their help and encouragement.

SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Greg, thank you so much for your positive comments about SmileDirectClub!

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Unhappy
UnhappySouth East Queensland, QLD
  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

SmileDirectClub
Joy S.SmileDirectClub

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

Izzy
IzzySouth East Queensland, QLD
  • 2 reviews
  • 4 likes

BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus

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I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.

SmileDirectClub
Joy S.SmileDirectClub

Hey Izzy. Thanks for taking the time to leave us this review and letting us know about this. We are concerned to see your feedback and we will be sending you a private message so we can speak further. Best, Thom

Izzy
Izzy

Your communications show your company are still ducking and weaving, lying and procrastinating. Why didn't you get your system and business right before you started operating in Australia? I wish I never got involved.

SmileDirectClub
Joy S.SmileDirectClub

We hope that you'll respond to our private message or email so that we can work to make things right.

Jade
JadeSouth East Queensland, QLD

Great customer service

published

I just had my appointment with Sonia today in Brisbane city. I was super impressed with how professional and kind she was. She made me feel really comfortable and I am real00000ly excited to start my Smile process :)

SmileDirectClub
Joy S.SmileDirectClub

Jade, we really appreciate your feedback!

Dental Excitement!!

published

Vickie was an excellent consultant, putting me at ease and answering all my questions. She took me through the purple box and showed me everything I will receive - very exciting. Everyone was very friendly and helpful - Highly recommend.

SmileDirectClub
Joy S.SmileDirectClub

Natalie, we love seeing this!

Caitlin
Caitlin
  • 2 reviews

Amazing customer service!

published

My consultant Vicki was so helpful in answering any questions I had and I left feeling confident in my decision to proceed with my treatment. Would definitely recommend. Thanks Vicki!

SmileDirectClub
SmileDirectClubSmileDirectClub

Caitlin, we're delighted to see this!

Marianna
MariannaSouth East Queensland, QLD
  • 2 reviews

Looks like a winner

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I was impressed by the service and the wonderful 3D software used for the scan. The assistant Vicky was wonderful. She put me at ease through the process and answered all my questions.

SmileDirectClub
SmileDirectClubSmileDirectClub

We're so happy to see this!

Jeni W.
Jeni W.South East Queensland, QLD

It was so easy and fast

published

They are significant cheaper than Invisalign. Lauren my consultant was great at explaining. Everything was set up and she did it with her quickest hand! I would highly recommend this!

SmileDirectClub
SmileDirectClubSmileDirectClub

We are grinning from ear to ear. Thank you for the support, Jeni. We are always here for you!

Seems Amazing

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Sonia was very friendly and she helped me a lot, she was very patient and answered me a lot of questions professionally. Everything sounds amazing, Im really looking forward to my smile journal!!

SmileDirectClub
SmileDirectClubSmileDirectClub

It's always our top priority to leave our customers excited and informed. Thank you!

CKC
CKCSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Great experience

published

Great service. Happy staffs. Novel business. Amazing technology. Every step of the treatment is thoughtful and simple. Thank you Lauren and Ali (from Brisbane city store)! Cant wait to get things started.

SmileDirectClub
SmileDirectClubSmileDirectClub

This is what we like to see!

Ariya
AriyaSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Very friendly and professional

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They were very professional, friendly staff members, they were very welcoming and gave all the information. Love the 3D scan. great service and. To save time, you should ring them when you arrive at the building. definitely recommend :D

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SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Ariya!

Great Customer Service

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Vickie was very friendly and professional with helping me get started. Can't comment on much else as I haven't seen results yet but Vickie helped me find confidence in the product and I'm very excited to hopefully soon be able to securely smile in front of a camera lol.

SmileDirectClub
SmileDirectClubSmileDirectClub

Chris, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

This is Perfect!!!

published

The staff Sonia was lovely, friendly and amazing. She answered me a lot of questions and said detailed about the whole things. The service is good and I can't wait to start.

SmileDirectClub
SmileDirectClubSmileDirectClub

We're thrilled to see this!

Tania
TaniaCentral Queensland, QLD
  • 3 reviews
  • 1 like

cant wait to get started

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such a lovely young girl. Very informative and an easy experience. Excellent customer service no waiting and very simple process. I think the young girls name was Lauren and she was just lovely. I cannot comment on the product quality when I have not received any of the products and used them... you need to change that question

SmileDirectClub
SmileDirectClubSmileDirectClub

Tania, we really appreciate your feedback!

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