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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 153 reviews · View Statistics

Reviews

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Don’t waste your money! It’s a nightmare process!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Jade L.

Jade L.South East Queensland, QLD

Just go to a real orthodontist!

published

The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationBrisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Tatiana R.

Tatiana R.South East Queensland, QLD

  • 3 reviews
  • 5 likes

Terrible Bad

published

This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Store LocationBrisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for leaving us a review, Tatiana. We take concerns like this extremely seriously and are concerned to hear about this. I will be following up with you privately to get some additional information to see how we can help. Best, Emily

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Kylie

KylieSouth East Queensland, QLD

Very Unhappy

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Still waiting!

published

Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily

Mitch

Mitch

  • 2 reviews
  • 1 like

Where is my refund

published

I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily

Lachlan Cooper

Lachlan CooperSouth East Queensland, QLD

Didn’t know how to use machine

published

Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane 310 Edward street
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Pappy

PappySouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Painful slow service

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Unhappy

UnhappySouth East Queensland, QLD

  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

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