Don’t waste your money! It’s a nightmare process!!!
Read the reviews, they have good reviews for the consultations where they sell you the dream. As soon as you pay, it becomes the worst experience you’ll ever have. The customer service is the worst I have ever experienced. Can never get through to anyone, then when you do they all lie to you. Promise you everything but don’t deliver. Took months to come after was told it would take weeks, they lied where it was every time I spoke to someone. Hold times of over 30 mins every time. They ignore emails and don’t reply. My teeth have not straightene...d and stopped fitting in the aligners by month 2, my two front teeth are actually worse. It has been so stressful! I’m a very reasonable and chilled person but this has to be the worst experience I’ve ever had. So sick of being promised and lied to. So disappointed and wish I never did it. Please do your research and read reviews properly. I wish I never did it and just did Invisalign from the start.
Just go to a real orthodontist!
The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.
This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!
Not happy I went to the Brisbane store for a revaluation scan after 9 months of my teeth still not straight got my 3D scan lady was lovely! Then 3 days later get an email saying iv been approved for a impression kit to be set I email back and told them I dont need it as iv had a scan done,no response and charges me $50 for it. Then I call customer care they tell me oh the scans are only for new customers they can’t use your scans for a reevaluation, they why did you send me 40 mins in to the city for nothing. So iv been waiting 3 weeks for my a...ligners to come now they won’t be Ill have to do the kit first then send that back and wait see if they are approved and then wait another 6 weeks. The support manager on my case still has not responded to me after 3 weeks. Really not happy at all would most defiantly not recommend to anyone with all this hassle.
- SmileShop QLD, Brisbane
- Verified customer
Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....
Where is my refund
I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted
Didn’t know how to use machine
Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.
Painful slow service
I've had to have my aligners redone since they kinked and weren't able to correctly align a couple of my teeth. I contacted support on multiple occasions and emailed forms/photos of the current fitting, I was told I would be contacted within a couple weeks. Nothing happened.
I chased up and was told I would need to come in for another scan. I did and was informed that my new aligners would come in 6-7 weeks. I contacted support 6 weeks in stating I don't have any shipping/tracking number yet. They assured me that I would receive the align...ers before then end of January and that tracking numbers wouldn't be assigned until they ship. Its now 8 weeks later, just I contacted support to ask what is the status is. They informed me that they still haven't been shipped and will now ship in early Feb. I asked for a tracking number and they couldn't give me one and told me the same story they can't get a tracking number until they ship. I can't help but feel that I am never going to see these replacement aligners and I'm going around in circles. Meanwhile I've been told to keep wearing the ones I have, which have cracked and I'm worried that the continued delay will allow my teeth to regress, and IF I receive replacement aligners, they won't fit due to the delay and I'll have to start this whole process over again. Regretting this purchase.
I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone
- SmileShop QLD, Brisbane
- Verified customer
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
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