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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 166 reviews · View Statistics

Reviews

3.7

18 reviews
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Don’t waste your money! It’s a nightmare process!!!

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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Jade L.

Jade L.South East Queensland, QLD

Just go to a real orthodontist!

published

The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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Tatiana R.

Tatiana R.South East Queensland, QLD

  • 3 reviews
  • 5 likes

Terrible Bad

published

This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for leaving us a review, Tatiana. We take concerns like this extremely seriously and are concerned to hear about this. I will be following up with you privately to get some additional information to see how we can help. Best, Emily

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Pappy

PappySouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Painful slow service

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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Unhappy

UnhappySouth East Queensland, QLD

  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

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Izzy

IzzySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus

published

I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Store LocationBRISBANE
3 comments
SmileDirectClub
Joy S.SmileDirectClub

Hey Izzy. Thanks for taking the time to leave us this review and letting us know about this. We are concerned to see your feedback and we will be sending you a private message so we can speak further. Best, Thom

Izzy
Izzy

Your communications show your company are still ducking and weaving, lying and procrastinating. Why didn't you get your system and business right before you started operating in Australia? I wish I never got involved.

SmileDirectClub
Joy S.SmileDirectClub

We hope that you'll respond to our private message or email so that we can work to make things right.

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