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Always very friendly & informative staff. Can't wait to see the finished result of my smile. The staff are very helpful & always willing to lend a hand with any information asked for.
Friendly and professional.
Staff were really friendly, professional and efficient.
One appointment and everything was explained really well. I am truly amazed by the scanning technology, very impressive… a new smile within 4 months hopefully!
Very lovely staff! Had a really good experience
The staff were very lovely, inviting and helpful. Overall I had a really good experience with the Brisbane shop and would definitely recommend others to come to the Brisbane shop.
Staff were very friendly and made the process simple and easy. Doesn’t appear to be any hidden costs, fair price, no extra appointments needed. The technology looks really impressive, Can’t wait to see results!
Amazing customer service
Lauren B at Smile Direct Brisbane couldn't have displayed better customer service skills. Every question I had was answered. Lauren went above and beyond to ensure I was looked after. The consultation is quick and feels really professional.
Excellent customer service so far
The website has been easy to use and booking and rescheduling appointments were easy as well, all online. The staff at smile direct have been very professional, knowledgeable and friendly. There was no waiting for my appointment once I was in store. Thank you
I had an initial consultation at smile direct club. Good and friendly customer service was provided. Answered all my questions and explained each and everything in an understandable and simple language
- SmileShop QLD, Brisbane
Great customer service!
Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.
EXCELLENT CUSTOMER SERVICE = PEACE OF MIND
I visited the Queen Street outlet and was greeted by the manager. I had many questions but was relieved to have a short conversation with the manager who walked me through the product, the company, the payment and delivery process. I was shown the product and was able to handle it. All my questions were answered in a professional and timely manner. This short but important step was excellent as it put my mind at ease. Thank you.
Hey Lauren! Thank you so much for today. You did a great job analysing my teeth and I felt super comfortable during the entire process! Definitely pleased with customer service
Really great experience
When I first went for my consultation with Smile Direct Club, the staff were very friendly and professional. I was attended to by Lauren B, who showed a great deal of interest in the issues with my teeth. From the moment I walked into the place, I felt very welcomed by both the consultant and dentist. Love their service and advice.
Winners are Grinners
Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.
I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.
Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.
I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience
The reviewer stated that an incentive was offered for this review
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