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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 157 reviews · View Statistics

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Friendly, professional service

published

The staff in the Brisbane store were welcoming and professional all the way. They explained what to expect and the process was easy and painless. I am now looking forward to seeing the results.

Customer Service
Incentivised ReviewNo
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi, Jayne. It's always our goal to provide helpful and effective service to all our customers. Please give us a call, and we'd be happy to assist further.

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Amyc

AmycSouth East Queensland, QLD

  • 3 reviews

So very friendly

published

The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.

Customer Service
Incentivised ReviewNo
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Happy to hear this, Amy! We appreciate that you took the time to share some kind words.

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Izzy

IzzySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus

published

I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.

Value for Money
Product Quality
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3 comments
SmileDirectClub
Joy S.SmileDirectClub

Hey Izzy. Thanks for taking the time to leave us this review and letting us know about this. We are concerned to see your feedback and we will be sending you a private message so we can speak further. Best, Thom

Izzy
Izzy

Your communications show your company are still ducking and weaving, lying and procrastinating. Why didn't you get your system and business right before you started operating in Australia? I wish I never got involved.

SmileDirectClub
Joy S.SmileDirectClub

We hope that you'll respond to our private message or email so that we can work to make things right.

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Dental Services

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Great energy, a bit heavy with the sales component

published

Great energy, lovely and enthusiastic dental assistance. Pain free and professional procedure. Sales component at the end was a bit forceful, diminished confidence in their dental abilities when they wanted a sale more than they wanted to help.

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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MARY

MARYSouth East Queensland, QLD

a very pleasant experience

published

Aradia from the Brisbane Smile Direct was very encouraging, cheerful, and helpful with all my questions.
Her patience and knowledge of the product helped allay any doubts I had as to the effectiveness and end result. Thank you Aradia

Value for Money
Product Quality
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Mary, we're proud of our team – thank you so much for the shout-out!

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Slater

SlaterSouth East Queensland, QLD

Brisbane Visit

published
Value for Money
Customer Service
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Slater!

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Very Efficient

published

Sonia and Ali were very professional and helpful and were both able to answer all my questions. It made the experience really easy and would definitely recommend. Looking forward to receiving the aligners.

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We're proud of our team! Thanks so much for the shout out.

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SmileDirectClub SmileShop QLD, Brisbane

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