Friendly, professional service
The staff in the Brisbane store were welcoming and professional all the way. They explained what to expect and the process was easy and painless. I am now looking forward to seeing the results.
So very friendly
The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.
- SmileShop QLD, Brisbane
- Verified customer
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
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Great energy, a bit heavy with the sales component
Great energy, lovely and enthusiastic dental assistance. Pain free and professional procedure. Sales component at the end was a bit forceful, diminished confidence in their dental abilities when they wanted a sale more than they wanted to help.
a very pleasant experience
Aradia from the Brisbane Smile Direct was very encouraging, cheerful, and helpful with all my questions.
Her patience and knowledge of the product helped allay any doubts I had as to the effectiveness and end result. Thank you Aradia
The staff were friendly and helpful. The scan process was very easy as well. I didn’t feel pressured to sign away or give any of my banking details at the visit. The operator kindly discussed payment options and gave me the contact number to call when I was ready. I felt she may of been new to the job as she was extremely (if not a little to) enthusiastic the whole time. I am keen to see what the orthodontist report shows. I had a lot of contact before the initial visit but day two after the visit and I have only had one system generated e...mail stating I will get a report within 3days. I am guarded as the whole process is new in Australia so I explained I will not provide credit card details until I have a report. Whether this is holding the whole process up or not I am not sure. I am excited to see if everything comes together as it is a great concept.
Sonia and Ali were very professional and helpful and were both able to answer all my questions. It made the experience really easy and would definitely recommend. Looking forward to receiving the aligners.
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