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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 214 reviews · View Statistics
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Nare P.
Nare P.South East Queensland, QLD

Highly do not recommend

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
  • Store LocationBrisbane, QLD
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Grant
GrantSouth East Queensland, QLD

International follow-up call with broken English asking for payment

published
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
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Jenny C.
Jenny C.South East Queensland, QLD

Doesn’t work

published

I went through the whole process and my teeth were not straight but the end of it. I never Heard back from the dentist or anyone about it not only that I was meant to receive my 1st set of retainers as part of my package but never got them and never heard back from anyone regarding my progress a waste of $3000 when I could of gone and got the proper ones done they were happy to take my money but not provide the service

  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Jenny, We are very sorry for all the inconvenience. Please contact us via email at reviews@smiledirectclub.com and we will do everything we can to assist you.

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Teresa
TeresaSouth East Queensland, QLD
  • 3 reviews
  • 5 likes

Don’t do it go anywhere else

published

All they did was move my gap from between my front two teeth to two teeth over. They say they will do it in x amount of time and it will look like this but it is lies. They send you out touch up kits that don’t actually move teeth straight. I’m in the processes of getting a partial refund and even that is predicted to take 10 days to process to a credit card I told them is CLOSED, then another 10 days to go to my bank account. This company is abhorrent to say the absolute least. Someone sue!!!!!!!! Do a class action lawsuit. They’re doing it in the states do it here!! I cannot stand them with a passion. Worst company I have ever had to deal with in my entire life. Seriously go to anyone else but SDC. Save yourself!

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  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
  • Return Claim MadeNo
  • Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Teresa. Thanks for taking the time to leave a rating. We're concerned to see that it wasn't a 5-star experience. If you have any concerns or feedback to add, feel free to email us at reviews@smiledirectclub.com. Best regards.

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Don’t waste your money! It’s a nightmare process!!!

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI am part-way through a treatment plan.
  • Return Claim MadeNo
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Jade L.
Jade L.South East Queensland, QLD

Just go to a real orthodontist!

published

The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI am part-way through a treatment plan.
  • Return Claim MadeYes
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Tatiana R.
Tatiana R.South East Queensland, QLD
  • 3 reviews
  • 7 likes

Terrible Bad

published

This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI am part-way through a treatment plan.
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Thanks for leaving us a review, Tatiana. We take concerns like this extremely seriously and are concerned to hear about this. I will be following up with you privately to get some additional information to see how we can help. Best, Emily

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Kylie
KylieSouth East Queensland, QLD

Very Unhappy

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
  • Return Claim MadeNo
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Leigh
Leigh
  • 2 reviews
  • 1 like

Still waiting!

published

Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily

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Mitch
Mitch
  • 2 reviews
  • 1 like

Where is my refund

published

I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeYes
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily

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Lachlan Cooper
Lachlan CooperSouth East Queensland, QLD

Didn’t know how to use machine

published

Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane 310 Edward street
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Pappy
PappySouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Painful slow service

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI am part-way through a treatment plan.
  • Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Unhappy
UnhappySouth East Queensland, QLD
  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI am part-way through a treatment plan.
  • Return Claim MadeYes
SmileDirectClub
Joy S.SmileDirectClubSend a private message

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

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Celeste P.
Celeste P.Queensland

Great Service, but gave me false hope

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationSmileDirect Brisbane City
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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CategoryDental Services and Physical Shops
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