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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 208 reviews · View Statistics
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Reviews

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151 reviews
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Teresa
TeresaSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Don’t do it go anywhere else

published

All they did was move my gap from between my front two teeth to two teeth over. They say they will do it in x amount of time and it will look like this but it is lies. They send you out touch up kits that don’t actually move teeth straight. I’m in the processes of getting a partial refund and even that is predicted to take 10 days to process to a credit card I told them is CLOSED, then another 10 days to go to my bank account. This company is abhorrent to say the absolute least. Someone sue!!!!!!!! Do a class action lawsuit. They’re doing it in the states do it here!! I cannot stand them with a passion. Worst company I have ever had to deal with in my entire life. Seriously go to anyone else but SDC. Save yourself!

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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Teresa. Thanks for taking the time to leave a rating. We're concerned to see that it wasn't a 5-star experience. If you have any concerns or feedback to add, feel free to email us at reviews@smiledirectclub.com. Best regards.

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Don’t waste your money! It’s a nightmare process!!!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Kylie
KylieSouth East Queensland, QLD

Very Unhappy

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Leigh
Leigh
  • 2 reviews
  • 1 like

Still waiting!

published

Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....

Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily

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Lachlan Cooper
Lachlan CooperSouth East Queensland, QLD

Didn’t know how to use machine

published

Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.

Value for Money
2/5
Customer Service
2/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane 310 Edward street
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Pappy
PappySouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Painful slow service

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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Celeste P.
Celeste P.Queensland

Great Service, but gave me false hope

published
Value for Money
2/5
Product Quality
2/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmileDirect Brisbane City
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
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CategoryDental Services and Physical Shops
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