1 photo
SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 214 reviews · View Statistics
See the Best Dental Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by SmileDirectClub

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
Teresa
TeresaSouth East Queensland, QLD
  • 3 reviews
  • 5 likes

Don’t do it go anywhere else

published

All they did was move my gap from between my front two teeth to two teeth over. They say they will do it in x amount of time and it will look like this but it is lies. They send you out touch up kits that don’t actually move teeth straight. I’m in the processes of getting a partial refund and even that is predicted to take 10 days to process to a credit card I told them is CLOSED, then another 10 days to go to my bank account. This company is abhorrent to say the absolute least. Someone sue!!!!!!!! Do a class action lawsuit. They’re doing it in the states do it here!! I cannot stand them with a passion. Worst company I have ever had to deal with in my entire life. Seriously go to anyone else but SDC. Save yourself!

  • Thumbnail
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
  • Return Claim MadeNo
  • Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Teresa. Thanks for taking the time to leave a rating. We're concerned to see that it wasn't a 5-star experience. If you have any concerns or feedback to add, feel free to email us at reviews@smiledirectclub.com. Best regards.

Similar opinion? Write a review on ProductReview.com.au!
Kylie
KylieSouth East Queensland, QLD

Very Unhappy

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have completed a treatment plan.
  • Return Claim MadeNo
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Leigh
Leigh
  • 2 reviews
  • 1 like

Still waiting!

published

Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily

Similar opinion? Write a review on ProductReview.com.au!
Lachlan Cooper
Lachlan CooperSouth East Queensland, QLD

Didn’t know how to use machine

published

Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane 310 Edward street
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all
Celeste P.
Celeste P.Queensland

Great Service, but gave me false hope

published
  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationSmileDirect Brisbane City
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
See all SmileDirectClub reviews

Questions & Answers

Sorry, there are no questions about SmileDirectClub SmileShop QLD, Brisbane but you can read 32 questions about SmileDirectClub.

Get an answer from our members and SmileDirectClub representatives

SmileDirectClub SmileShop QLD, Brisbane

Details · 

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Compare all 21 SmileDirectClub
Visit official website

Extra Information

Other Dental Services

My Oral Care
WonderSmile
Smile Solutions
Core Dental Group
Bay Street Dental Group
See all Dental Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.