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SmileDirectClub SmileShop QLD, Brisbane
The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.
- 2 reviews
- 1 like
I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted
Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily
- 2 reviews
I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone
Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom
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| Category | Dental Services and Physical Shops |
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Thanks for leaving us a review, Jade. We're disappointed to hear this. We ask customers to leave us reviews multiple times throughout their treatment. All customers are provided with their SmilePlan p...
Read morerior to treatment and have up to 30 days after receiving their aligners to return them for a full refund. After this, we're happy to work with customers with any questions or concerns they have. I'm sending you a private message to get some more information. and see how we can help. Best, Emily