SmileDirectClub SmileShop QLD, Brisbane

I really enjoyed the experience. I had a quick, prompt and helpful consultant. Thank you.

Highly do not recommend.

I went to Smile Direct to close a gap between my upper teeth. They did their scans and assessment and assured me that it will be closed in 4 months.
I diligently wore the aligners, as prescribed, for 4 months but the gap was still there and additionally, there where new gaps between my lower teeth that were fine before. I tried to contact their costumer service but they never answered the phone, so I had to eventually go to their shop in person.
They got me follow up aligners for another 4 months and, again, assured me...

Website asked a few questions, I responded, and it said there is a solution for me; and so I booked an appointment a few hours away. Tried to call the office to ask a few questions and could not speak to anyone directly; went straight to a call centre which wasn't too helpful.
Drove all the way into the city and paid for parking only to arrive at the SDC office to be told they cannot fix my type of complication (which the website said they fix).
The steps the website take you through to decide whether SDC can help is an attempt to produce a per...

Location easy to find. Great staff and service. All details well explained. State of the art equipment.

Lauren B was professional and pleasant to talk to. Any questions I had were answered with ease and using understandable language. I was really surprised how easy and fast this visit went.

Lauren was lovely. Helpful, straightforward with genuine humour and open showing the plan moving forward. I'm looking forward to the package in the mail in the next couple of weeks!

Amazing service, really lovely people!! I felt they listened attentively to my concerns, as well as gave me me hope for a brighter smile!! The whole process was simple and a great experience all together!!

Great experience with extremely helpful and friendly staff! I was made to feel very comfortable even with a camera in my mouth! Staff were very informative and and answered lol my questions

Only took 20 minutes, process was easy to understand and I wasn't made to feel forced to proceed if I didn't want to. Imaging was quick, and it was good to be able to see the scans of my teeth straight away

The staff were very friendly and informative and made me feel comfortable they explained exactly what would happen after my visit and how long it would take to get my aligners

I met with Lauren for my 3D scan, and she was such a big help. She answered all my questions and made me feel extremely comfortable, she especially displayed no judgment and pure understanding

i was welcomely invited into the store.
i felt confident around the staff especially Lauren B. she was kind, outgoing and such a nice lady!! will forever be thankful for the experience they have given me :)

I satisfied with everything about this experience.
I would like to express my sincere gratitude to the two staffs who consulted my daughter.
I would like to recommend it to my friends.
Thank you. :)

I went into the Brisbane store, everything went smoothly, they were nice and I knew what I would be signing up for. Lauren was lovely answered my few questions. I paid via CC on the day in full and waited for my approval call. Ali said he would specifically call me as they may only be able to do my top teeth. About 2 weeks later I received an international call from smile direct by a lady with broken English saying that I had been approved and that can I pay $700. Of course I said no, I had already handed over my CC details and never received a...

Very straightforward. Warmly welcomed. Very polite and friendly staff. Clean, neat and professional layout. Informative. On time. Process, products and process was clearly explained. Staff very knowledgeable. Able to answer all questions. 5 Star!