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SmileDirectClub SmileShop QLD, Brisbane
Read the reviews, they have good reviews for the consultations where they sell you the dream. As soon as you pay, it becomes the worst experience you’ll ever have. The customer service is the worst I have ever experienced. Can never get through to anyone, then when you do they all lie to you. Promise you everything but don’t deliver. Took months to come after was told it would take weeks, they lied where it was every time I spoke to someone. Hold times of over 30 mins every time. They ignore emails and don’t reply. My teeth have not straightene...
Read mored and stopped fitting in the aligners by month 2, my two front teeth are actually worse. It has been so stressful! I’m a very reasonable and chilled person but this has to be the worst experience I’ve ever had. So sick of being promised and lied to. So disappointed and wish I never did it. Please do your research and read reviews properly. I wish I never did it and just did Invisalign from the start.
- 2 reviews
- 3 likes
I've had to have my aligners redone since they kinked and weren't able to correctly align a couple of my teeth. I contacted support on multiple occasions and emailed forms/photos of the current fitting, I was told I would be contacted within a couple weeks. Nothing happened.
I chased up and was told I would need to come in for another scan. I did and was informed that my new aligners would come in 6-7 weeks. I contacted support 6 weeks in stating I don't have any shipping/tracking number yet. They assured me that I would receive the align...
Read moreers before then end of January and that tracking numbers wouldn't be assigned until they ship. Its now 8 weeks later, just I contacted support to ask what is the status is. They informed me that they still haven't been shipped and will now ship in early Feb. I asked for a tracking number and they couldn't give me one and told me the same story they can't get a tracking number until they ship. I can't help but feel that I am never going to see these replacement aligners and I'm going around in circles. Meanwhile I've been told to keep wearing the ones I have, which have cracked and I'm worried that the continued delay will allow my teeth to regress, and IF I receive replacement aligners, they won't fit due to the delay and I'll have to start this whole process over again. Regretting this purchase.
Hi Pappy, we appreciate you taking the time to leave us a review. We have experienced a delay with some shipments, but have made improvements so that we can process the affected orders and prevent thi...
Read mores from happening in the future. I would really like to look into this for you, so I'll be following up with you privately. Best, EmilyQuestions & Answers
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| Category | Dental Services and Physical Shops |
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Hi Stephanie, thank you for taking the time to leave us with this feedback. We are concerned to hear about this experience as we strive to provide a satisfying and informative experience with ideal ti...
Read moreme frames. In order for us to further assist, please reach out to us via reviews@smiledirectclub.com so we can help. Best, Emily.