1 photo
SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 206 reviews · View Statistics
See the Best Dental Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by SmileDirectClub

Reviews

Previous
Clear all
Next
Grant
GrantSouth East Queensland, QLD

International follow-up call with broken English asking for payment

published
Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Similar opinion? Write a review on ProductReview.com.au!
Francesca
Francesca South East Queensland, QLD

Too heavy on sales, Man at front desk was way to pushy for bank details.

published
Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Don’t waste your money! It’s a nightmare process!!!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Jade L.
Jade L.South East Queensland, QLD

Just go to a real orthodontist!

published

The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all
Tatiana R.
Tatiana R.South East Queensland, QLD
  • 3 reviews
  • 7 likes

Terrible Bad

published

This company should be not allowed to work in Australia. The costumer service its the worse I ever seen and they are so irresponsible! My teeth was moving so fast that I lost one tooth and my dentist said for sure its the irresponsible treatment provided for SmileDirectClub. Worse thing, now I have big gaps in between my teeth that I haven’t before! They actually deformed my smile!

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Thanks for leaving us a review, Tatiana. We take concerns like this extremely seriously and are concerned to hear about this. I will be following up with you privately to get some additional information to see how we can help. Best, Emily

Similar opinion? Write a review on ProductReview.com.au!
Leigh
Leigh
  • 2 reviews
  • 1 like

Still waiting!

published

Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....

Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily

Similar opinion? Write a review on ProductReview.com.au!
Mitch
Mitch
  • 2 reviews
  • 1 like

Where is my refund

published

I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted

Value for Money
4/5
Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily

Similar opinion? Write a review on ProductReview.com.au!
Lachlan Cooper
Lachlan CooperSouth East Queensland, QLD

Didn’t know how to use machine

published

Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.

Value for Money
2/5
Customer Service
2/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane 310 Edward street
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Pappy
PappySouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Painful slow service

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all
Unhappy
UnhappySouth East Queensland, QLD
  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
SmileDirectClub
Joy S.SmileDirectClubSend a private message

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

Similar opinion? Write a review on ProductReview.com.au!
Izzy
IzzySouth East Queensland, QLD
  • 2 reviews
  • 4 likes

BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus

published

I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.

Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Store LocationBRISBANE
SmileDirectClub
Joy S.SmileDirectClubSend a private message

Hey Izzy. Thanks for taking the time to leave us this review and letting us know about this. We are concerned to see your feedback and we will be sending you a private message so we can speak further. Best, Thom

Izzy
Izzy

Your communications show your company are still ducking and weaving, lying and procrastinating. Why didn't you get your system and business right before you started operating in Australia? I wish I never got involved.

SmileDirectClub
Joy S.SmileDirectClubSend a private message

We hope that you'll respond to our private message or email so that we can work to make things right.

Similar opinion? Write a review on ProductReview.com.au!
Celeste P.
Celeste P.Queensland

Great Service, but gave me false hope

published
Value for Money
2/5
Product Quality
2/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmileDirect Brisbane City
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Dental Services

Find out how SmileDirectClub SmileShop QLD, Brisbane compares to other Dental Services

Know better, choose better.

Compare all
See all SmileDirectClub reviews

Questions & Answers

Sorry, there are no questions about SmileDirectClub SmileShop QLD, Brisbane but you can read 32 questions about SmileDirectClub.

Get an answer from our members and SmileDirectClub representatives

SmileDirectClub SmileShop QLD, Brisbane

Details

Compare all 21 SmileDirectClub
CategoryDental Services and Physical Shops
Compare all 21 SmileDirectClub
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.