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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 194 reviews · View Statistics
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Reviews

4.8
144 reviews
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Teresa
TeresaSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Don’t do it go anywhere else

published

All they did was move my gap from between my front two teeth to two teeth over. They say they will do it in x amount of time and it will look like this but it is lies. They send you out touch up kits that don’t actually move teeth straight. I’m in the processes of getting a partial refund and even that is predicted to take 10 days to process to a credit card I told them is CLOSED, then another 10 days to go to my bank account. This company is abhorrent to say the absolute least. Someone sue!!!!!!!! Do a class action lawsuit. They’re doing it in the states do it here!! I cannot stand them with a passion. Worst company I have ever had to deal with in my entire life. Seriously go to anyone else but SDC. Save yourself!

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Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Teresa. Thanks for taking the time to leave a rating. We're concerned to see that it wasn't a 5-star experience. If you have any concerns or feedback to add, feel free to email us at reviews@smiledirectclub.com. Best regards.

Don’t waste your money! It’s a nightmare process!!!

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

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Amyc
AmycSouth East Queensland, QLD
  • 3 reviews

So very friendly

published

The staff at the Smile Direct office in Brisbane are polite, friendly and warm. The appointment was for my thirteen year old daughter Heidi and they directed most of the session to her, which was nice for her. They also appeared to know their product very well and were very efficient in getting the required scans.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Happy to hear this, Amy! We appreciate that you took the time to share some kind words.

Kylie
KylieSouth East Queensland, QLD

Very Unhappy

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub
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Leigh
Leigh
  • 2 reviews
  • 1 like

Still waiting!

published

Was meant to receive my order between the 11/03/2020 and the 18/03/2020 however I'm still waiting was then told in their own words "ETA is 3-4 weeks but due to your case we will work to send them sooner" however still nothing. Called again today and was told it'll be another 4 weeks....

Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Leigh, thank you for taking the time to leave us a review. All orders should be shipped within 6-7 weeks, so we're concerned to hear this. I'm following up with you privately to get some additional information to help. Best, Emily

Lachlan Cooper
Lachlan CooperSouth East Queensland, QLD

Didn’t know how to use machine

published

Staff were friendly but had no clue on how to use the 3D scan machine properly. I felt like a test dummy while multiple people kept coming and leaving the room.

Value for Money
2/5
Customer Service
2/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane 310 Edward street
SmileDirectClub
SmileDirectClubSmileDirectClub
Pappy
PappySouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Painful slow service

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
Celeste P.
Celeste P.Queensland

Great Service, but gave me false hope

published
Value for Money
2/5
Product Quality
2/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmileDirect Brisbane City
SmileDirectClub
SmileDirectClubSmileDirectClub

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0.0
(1,234)

Great energy, a bit heavy with the sales component

published

Great energy, lovely and enthusiastic dental assistance. Pain free and professional procedure. Sales component at the end was a bit forceful, diminished confidence in their dental abilities when they wanted a sale more than they wanted to help.

Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationEdward street, brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub
Dental Services

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MARY
MARYSouth East Queensland, QLD

a very pleasant experience

published

Aradia from the Brisbane Smile Direct was very encouraging, cheerful, and helpful with all my questions.
Her patience and knowledge of the product helped allay any doubts I had as to the effectiveness and end result. Thank you Aradia

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Mary, we're proud of our team – thank you so much for the shout-out!

Slater
SlaterSouth East Queensland, QLD

Brisbane Visit

published
Value for Money
5/5
Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Slater!

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0.0
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SmileDirectClub SmileShop QLD, Brisbane

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