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SmileDirectClub SmileShop QLD, Brisbane
Too heavy on sales, Man at front desk was way to pushy for bank details.
The man at the front is extremely pushy. I already told him once that I did not want to put down any of my bank details, as I was still keeping my options open and wanted time to think about it as it is still a fair bit of money, and I wanted to research on other people's experiences. I had to repeat myself several times that I didn't want to hand of my bank details - and still he kept insisting. A customer shouldn't have to repeat themselves especially as it is just a consultation.
However Laura who did the actual scan was amazing, so nice ...
Read moreand friendly and she understood straight away why I didn't want to give my details straight away. Smile Direct needs to work on their marketing - the automation of emails and text are a bit much. I have received 6 texts and 6 emails from them in the past few days. Coming from a marketing background the automation of all these messages actually makes it impersonal and seem like spam more than information. And you need to train your staff to be less cold cut sales and focus more on customers needs and journey.
- 2 reviews
- 4 likes
- SmileShop QLD, Brisbane
- Verified
BEWARE - I've had a dreadful experience for 6 months with Smile Direct Club Aus
I signed up in May 2019. My Wk 3/4 aligners cracked. On the phone I was told that the 1st month aligners would be sent. It's now the middle of Nov & still nothing. I ring, I get promises, excuses. I have all the remaining aligners with me but am unable to start month 2. There was a lot of roughness when I did wear the aligners which you are supposed to file with a nail file but I still had many ulcers form on the edge of my tongue. Customer service has been pointless and dismissive. If I can't START this course I will be requesting a refund. I get text messages telling me to change to Month 4 Week 2 & payments being taken out and no sign whatsoever of Month 1's replacement.
Hey Izzy. Thanks for taking the time to leave us this review and letting us know about this. We are concerned to see your feedback and we will be sending you a private message so we can speak further. Best, Thom
Your communications show your company are still ducking and weaving, lying and procrastinating. Why didn't you get your system and business right before you started operating in Australia? I wish I never got involved.
We hope that you'll respond to our private message or email so that we can work to make things right.
When i went to SmileDirect club, the people were very friendly and helpful. Aradia asked what I would like to get fixed and I told her the crowding of my bottom teeth. She told me they will 100% be straight in the next 5 months and gave me hope that it would actually work. 72 hours later when I received the treatment plan, it showed my upper arch being straightened, however no improvement on my bottom teeth. I was confused and emailed SmileDirect customer service as to why this is. Johanna V replied to me saying "...That is due to the fact tha...
Read moret your aligner therapy was approved for the upper arch only. This is the most amount of dental movement that can be achieved with Smile Direct Club's aligners..." I understand this but I am not happy that I cannot get what I wanted, I was given false hope from SmileDirect and would like to Cancel my plan.Thanks for leaving us a review, Celeste. We are always optimistic that we'll be able to treat every customer, but only our fully licensed dentists and orthodontists can determine eligibility and the s...
Read morecope of treatment. We're disappointed to hear about this and have passed the feedback along to management. I'm also sending you a private message to get some more information. Best, EmilyQuestions & Answers
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| Category | Dental Services and Physical Shops |
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Hello Francesca, we are extremely sorry to hear about your experience at the shop, this is certainly not what we want our customers to go through and we definitely understand, we would like to further...
Read more assist you with this inconvenience, please send us an email to reviews@smiledirectclub with the concern so we can follow it up from there, thanks in advance for your patience.