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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane (page 2 of 2)

4.7 from 199 reviews · View Statistics
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Reviews

4.0
34 reviews
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Kylie
KylieSouth East Queensland, QLD

Very Unhappy

published
Value for Money
1/5
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub
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Monica
MonicaSouth East Queensland, QLD

Amazing Service!

published

The Staff are amazing. The Process was easy and quick, I actually enjoyed myself while I was at Smile Direct. My Guild Sascha was very welcoming and kind. She made my first day at smile direct very enjoyable. I had a great time with her as she’s really good at her work. I’m just really excited to begin my smile journey with you wonderful people

Customer Service
5/5
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

Monica, we're delighted to read your review!

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The reviewer stated that an incentive was offered for this review

Pedro
PedroSouth East Queensland, QLD
  • 2 reviews

Friendly and welcoming

published

Staff were so helpful when I phoned up to postpone my appointment as I was stuck in traffic. It’s ok they responded “we’ll be here until 7pm”.
All of the staff were friendly and helpful.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationEdward st, Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Pedro! This means the world to us.

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Pappy
PappySouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Painful slow service

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub
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Sammy
SammySouth East Queensland, QLD

Great experience! Can't wait for the perfect smile.

published

Enjoyed my experience at Smile Direct! Staff were friendly and made me feel really comfortable. We're able to answer all my questions in a friendly and professional manner. Very clean and tidy business.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for making us smile, Sammy!

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The reviewer stated that an incentive was offered for this review

Unhappy
UnhappySouth East Queensland, QLD
  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
SmileDirectClub
Joy S.SmileDirectClub

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

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The perfect start!

published

I had my first consult with Vickie in Brisbane today and she was amazing. She was thorough, friendly and professional and answered any questions I had. I left feeling very confident in the Smile Direct process and can’t wait for the next step to my new smile:)

Customer Service
5/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Katie, thank you for your kind words and this wonderful review!

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zeru b.
zeru b.South East Queensland, QLD
  • 2 reviews

True smile

published

Very friendly and professional staff. I advise every one to use this opportunity to gain your smile forever. The 3D is really so perfect and worth be part of this fantastic opportunity.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
SmileDirectClub
Joy S.SmileDirectClub

This means the world to us! Thank you for the kind words, Zeru.

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