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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 199 reviews · View Statistics
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Reviews

2.0
4 reviews
5
(1)
4
(0)
3
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2
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1
(3)
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Jade L.
Jade L.South East Queensland, QLD

Just go to a real orthodontist!

published

The only reason this company has a 4.7 star rating is because they ask clients to review their initial consultation - before they’ve received the product. The customer service is abysmal and the product is terrible. They’ll sell it to you even if it can’t fix your alignment and then refuse to provide a refund. There is no real dentist available to you and the system will not work unless you already have straight teeth. Its the biggest waste of time and money.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub
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Mitch
Mitch
  • 2 reviews
  • 1 like

Where is my refund

published

I have been waiting for my refund for two weeks now. I was given 10 days for it to be done and still nothing after that. It might work for others but if they make mistakes on your Invisalign three times and you end up wanting your money back then your pretty much chasing your own money. $500 is a lot of money to be waiting for and I hope you guys know what you’re doing you get this sorted

Value for Money
4/5
Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for leaving us a review, Mitch. We're disappointed to hear about this and would be more than happy to help. I'm sending you a private message to see how we can assist. Best, Emily

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Unhappy
UnhappySouth East Queensland, QLD
  • 2 reviews

Absolutely terrible

published

I would note recommend. We had to return and alligners didnt fit. Flimsy and shocking. Staff lied to us to get our business. Ive sent mine back and requested a refund. No one would take my call its taken a month and charged me again between me asking to cancel and trying to call everyone

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeYes
SmileDirectClub
Joy S.SmileDirectClub

Hi there. The fit of our aligners is extremely important to us, and we take pride in the service that we provide to our customers. We are upset to see your review. In order to assist you further, I will be reaching out via private message. Best, Thom

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Annie
AnnieSouth East Queensland, QLD

It's great!!

published

Sonia is very friendly and welcoming,make me feel not so nervous, being very helpful and full of patience to answer my questions, excellent service ,can't wait to start my journey now

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeYes
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Annie, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!

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The reviewer stated that an incentive was offered for this review

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CategoryDental Services and Physical Shops
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