Reviewer Photos & Videos
I had an initial consultation at smile direct club. Good and friendly customer service was provided. Answered all my questions and explained each and everything in an understandable and simple language
- SmileShop QLD, Brisbane
Great customer service!
Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.
EXCELLENT CUSTOMER SERVICE = PEACE OF MIND
I visited the Queen Street outlet and was greeted by the manager. I had many questions but was relieved to have a short conversation with the manager who walked me through the product, the company, the payment and delivery process. I was shown the product and was able to handle it. All my questions were answered in a professional and timely manner. This short but important step was excellent as it put my mind at ease. Thank you.
Hey Lauren! Thank you so much for today. You did a great job analysing my teeth and I felt super comfortable during the entire process! Definitely pleased with customer service
Really great experience
When I first went for my consultation with Smile Direct Club, the staff were very friendly and professional. I was attended to by Lauren B, who showed a great deal of interest in the issues with my teeth. From the moment I walked into the place, I felt very welcomed by both the consultant and dentist. Love their service and advice.
Winners are Grinners
Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.
I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.
Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store
Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.
I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience
The reviewer stated that an incentive was offered for this review
Consultation - Lauren B
Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.
A very pleasant and wonderful staff
Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.
Fast and friendly service
Was greeted with a friendly smile by the receptionist (sorry, forgot his name)
Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!
I got a good experience
I visited the smile shop for the first time today. The receptionist was friendly. I took a 3D image of my teeth in a separate room. The person in charge of me was kind!!!
AMAZING team and product!
Just had my consultation today with lovely Lauren.B and Ali at Smile direct on Queen.St!
I was fascinated by their professionalism! Both of them being very patient, asking the right questions, offering options, sharing their honest opinions, helped me to find what I exactly needed for my future smile:)
Extra ⭐⭐⭐⭐✨✨ for my smile guide Lauren.B's sense of humour! Thank you for your time and help! Appreciate it a lot ☺️
Highly recommend this place!
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