Reviewer Photos & Videos
A very comfortable and relaxed environment, yet polite and professional throughout. Lauren B and Ali were informative and easy to talk to.
A lot of useful information given in clear non-jargon vocabulary.
Great First Time Experience
I received great customer service from Lauren and Sonia for my first experience.
Very detailed information given to me and
I would recommend Smile Direct Club to anyone who is thinking about getting clear aligners.
Great service and impressive store
Very helpful, polite staff.
Extremely professional set-up.
Couldn’t fault it.
Would highly recommend.
The two staff members we saw were enthusiastic and knowledgeable. Thank you to ‘the two Lauren’s’ for helping my son get excited about straightening his teeth!
Staff were friendly, on time, efficient and professional. The appointment was easy and straight forward and communication before and during was exceptional. I am excited to start my journey - it really couldn't have been simpler!
Sonia is probably the nicest person in Australia! Very professional and covid safe
I had my first appointment today in Brisbane and I’m excited to start this journey. The staff was incredibly friendly, ask for Sonia, very informative and helpful. They answered all my questions and clarified all my concerns. Now let’s wait and see if my new smile is as good as the first impression.
I have been thinking about doing this for years but just never did, so glad I finally bit the bullet!! Such an easy process! Everyone was lovely too, highly recommend making an appointment.
Amazing Customer Service
Thank you to Sonia and Lauren in Brisbane City for making me feel welcome and comfortable during my 3D scan, answering all my questions and explaining the process so well.
Loved meeting Lauren. She made us feel so welcome!! Very excited for my daughter to take this journey. All anxiety immediately squashed at the door. Thank you Lauren for everything!
Very enjoyable experience and great staff. Entire consultation felt very professional and informative. Every step of the process is explained in great detail, I was never unsure what I was signing up for.
Fantastic customer service
Fantastic service from the whole team a fantastic experience. Covid protocols were followed very throughly. I can’t wait too see the progress from my smile direct club experience! Will be recommending this company to family and friends!
AMAZING CUSTOMER SERVICE!!!
I walked in the building with very low self confidence and butterflies filled my stomach. But as soon as i spoke with Sonia, she made me feel welcome, very comfortable and she really seemed like she was interested im me changing my smile. This place has really great customer service. I can't wait to start my treatment and show them the transformation.
Very good service by Sonia she was very helpful and made feel like I wasn't just another customer more then happy with Recommending just on the customer service thank you
Looking forward to a confident new me!
The experience was awesome to see in 3D. The reviewer was very informative and hospitable. She answered all of the questions that I had asked and made me feel comfortable.
The Staff are amazing. The Process was easy and quick, I actually enjoyed myself while I was at Smile Direct. My Guild Sascha was very welcoming and kind. She made my first day at smile direct very enjoyable. I had a great time with her as she’s really good at her work. I’m just really excited to begin my smile journey with you wonderful people
Great experience. Lovely staff
We have already had our daughter through the Smile Direct experience with great results so I felt very confident going to my smile appointment. The ladies were wonderful, welcoming and we had so much fun. Can highly recommended Smile Direct and can't wait to (hopefully) receive my aliners!!!
The smile direct club staff were very professional and explained everything in depth, the appointment was quick and easy, and my smile guide Nicola was so lovely and kind!! Can’t wait for my new affordable smile!!
Amazing experience and so excited for a new smile!!!
Felt so welcomed and at ease with the conultant. Was a quick process and was well informed of how it all works. Was actually quite fun to watch the scan.
Thanks again to the team in Brisbane.
The ladies were lovely, fingers crossed this really works
I found the appointment to be very informative about the process and pricing I super excited for my daughter to start the program and I’m really hoping she gets the results she is anticipating
Friendly from the first minute
I've been in to get a 3D scan at the SmileShop in Brisbane CBD. Everyone was extra friendly, especially Sonia who was very reassuring and made the whole process extra clear. Thanks everyone.
Such a great experience
I had an appointment with Sonia today, she was super friendly, kind, helpful, informative and positive. She went out of her way to explain the process and provided exceptional service. :)
I went into the Brisbane smile shop yesterday for my 3D scan. I think the communication and staff were very friendly and efficient. I am looking forward to starting my program and hopefully the good service continues .
So excited to start my journey
Today I saw Torah in the Brisbane CBD Smile Shop. Torah made the whole experience relaxing and her knowledge and attention to details were very reassuring. I cant wait to start this journey and to finally have a smile I won’t be afraid to show.
Great, friendly service
The staff were pleasent and the process was quick, simple and easy. Sascha was lovely and i hope she gets her groove on in New Orleans. Would definitely recommend for anyone considering it they will put any worries you have at ease
Everything was explained clearly and the scan was super fast and painless, not to mention how impressive the 3D images were. My daughter can't wait to start the process of changing her smile.
- SmileShop QLD, Brisbane
Friendly hassle free service
Went in and the whole process was very easy. I saw Lauren at the Brisbane City location and she was a pleasure to deal with. I would definitely recommend these guys if you’re serious about improving your smile.
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