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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 182 reviews · View Statistics
Listing monitored by SmileDirectClub

Reviews

4.8
137 reviews
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Great customer service!

published

Can’t wait to get these shipped to me, went in for a scan today and the lady that did it was super nice! Explained everything in perfect detail including prices and how it works.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Kayla, it's always our top priority to leave our customers excited and informed. Thank you!

Roel Dante
Roel DanteSouth East Queensland, QLD

EXCELLENT CUSTOMER SERVICE = PEACE OF MIND

published

I visited the Queen Street outlet and was greeted by the manager. I had many questions but was relieved to have a short conversation with the manager who walked me through the product, the company, the payment and delivery process. I was shown the product and was able to handle it. All my questions were answered in a professional and timely manner. This short but important step was excellent as it put my mind at ease. Thank you.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQueen Street, Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Roel, thank you so much for sharing your experience!

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0.0
(1,234)
Our Oasis
Our Oasis South East Queensland, QLD
  • 2 reviews

Winners are Grinners

published

Thankyou my visit was very pleasant , I found the scan compared to the DIY kit an Awesome experience and much easier. It would probably be easier for the client to be in a reclined position to get that perfect scan with that extra comfort , I felt I struggled with holding my head still. A special thanks to the young lady who did my scan , It was nice to see you enjoy what you do.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for the kind review, we highly appreciate it, feel free to contact us at reviews@smiledirectclub.com if you require further assistance.

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Angela C.
Angela C.South East Queensland, QLD

Extremely impressed

published

I had my first visit this week at Smile Direct with Lauren B. I was very impressed with the very friendly though professional service I received form the moment I walked in the door. I was attended to by Lauren B, she has great product knowledge as well as making you feel important and comfortable.

Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Angela. Thank you for this awesome review and for sharing all those beautiful details!

Rhonda G
Rhonda GSouth East Queensland, QLD
  • 3 reviews

Great service

published

Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear about your experience, thanks for the high star review!

Abs
AbsSouth East Queensland, QLD
  • 2 reviews

Great Experience

published

Popped in-store in Brissy to get a scan for a touch-up to my existing treatment and I was blown away by the friendly courtesy staff who were so helpful and engaging.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane Qld
SmileDirectClub
SmileDirectClubSmileDirectClub

Happy to hear about your experience! thanks for the high star rating!

Sonia Johnson
Sonia Johnson South East Queensland, QLD

So perfect!

published

I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience

Value for Money
Product Quality
Customer Service
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Sonia. Thank you for this awesome review! Lauren is truly amazing and we are super proud of her!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Max
MaxSouth East Queensland, QLD
  • 2 reviews

A very pleasant and wonderful staff

published

Excellent visit today . The staff were very courteous and helpful with my evaluation. I would recommend this shop to anyone that needs their realignment. The visit was pleasant and the staff were very informative.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane Qld
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Max. Thank you for sharing this experience with us! We always love to read how much our customers enjoy their appointments :)

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0.0
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Crimsonburn
Crimsonburn
  • 2 reviews

Fast and friendly service

published

Was greeted with a friendly smile by the receptionist (sorry, forgot his name)

Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQueen street Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Crimsonburn, we're so glad that we were able to go above and beyond your expectations!

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Akerke
AkerkeSouth East Queensland, QLD

AMAZING team and product!

published

Just had my consultation today with lovely Lauren.B and Ali at Smile direct on Queen.St!
I was fascinated by their professionalism! Both of them being very patient, asking the right questions, offering options, sharing their honest opinions, helped me to find what I exactly needed for my future smile:)
Extra ⭐⭐⭐⭐✨✨ for my smile guide Lauren.B's sense of humour! Thank you for your time and help! Appreciate it a lot ☺️
Highly recommend this place!

Value for Money
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane QLD
SmileDirectClub
SmileDirectClubSmileDirectClub
Meghan C.
Meghan C.South East Queensland, QLD

Fantastic service

published

The team and smile direct club are so lovely and have such wonderful customer service Lauren explained everything with great detail and made it really easy for me to understand everything that was going to happen with my new smile!
Very professional.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you very much for your kind review Meghan, we are happy to hear about your experience, we'll continue working hard to get you the smile you are looking for.

Emily Fenwick
Emily Fenwick South East Queensland, QLD

Very happy

published

This place is a very clean and quiet place. Very Very professional, Super lovely and made my appointment one of a kind!!
I had Lauren and she was a very chatty and sweet person. 100% recommend her She’s wonderful!! The price for it is unreal! I really though it was too good to be true, Amazing place can not tell you enough of how much I recommend this place

Value for Money
Product Quality
Customer Service
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store Locationbrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi, Emily. Your feedback and input are so valuable to us and we truly take it to heart

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Cynthia O.
Cynthia O.South East Queensland, QLD

Great customer service!!

published

The attention was great as usual. I am almost finished with my treatment. So far pretty good! They are very professional and care about what i want and want. I recommend it!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Cynthia, we're proud of our team – thank you so much for the shout out!

Hannie
HannieSouth East Queensland, QLD

Great customer service

published

This was my 3rd visits to Smile Direct, staff member was nice and helpful as always. She has advised me how to and where to discuss my concerns when I mentioned about lower teeth not lining up. Gentle 3D scan too. Thank you!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationQueen St, Brisbane QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Hannie. We are so glad to see you had a nice time at our Smile Shop, we appreciate you sharing your experience!

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0.0
(1,234)
Tod T.
Tod T.Queensland

Lauren R was great

published

Lauren R was great. She answered all my questions, and there were many. A great experience, could not ask for anything more. 5/5. Thanks for looking after me. Cheers. Love you work.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tod, thank you so much for your positive comments about SmileDirectClub!

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