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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 214 reviews · View Statistics
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Penny
PennySouth East Queensland, QLD

Touch up scan

published

I really enjoyed the experience. I had a quick, prompt and helpful consultant. Thank you.

  • Incentivised Review No
  • Treatment StageI am part-way through a treatment plan.
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Very happy

published

Location easy to find. Great staff and service. All details well explained. State of the art equipment.

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane, Queensland
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Pawel
PawelSouth East Queensland, QLD
  • 3 reviews

Professional

published

Lauren B was professional and pleasant to talk to. Any questions I had were answered with ease and using understandable language. I was really surprised how easy and fast this visit went.

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store Location234 Queen Street QLD Brisbane
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Haven't received the goods yet, but the initial consultation was pleasant.

published

Lauren was lovely. Helpful, straightforward with genuine humour and open showing the plan moving forward. I'm looking forward to the package in the mail in the next couple of weeks!

  • Value for Money
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
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Very Impressed!!

published

Amazing service, really lovely people!! I felt they listened attentively to my concerns, as well as gave me me hope for a brighter smile!! The whole process was simple and a great experience all together!!

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Store LocationBrisbane
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Helpful staff

published

Great experience with extremely helpful and friendly staff! I was made to feel very comfortable even with a camera in my mouth! Staff were very informative and and answered lol my questions

  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
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Was straight forward, very easy

published

Only took 20 minutes, process was easy to understand and I wasn't made to feel forced to proceed if I didn't want to. Imaging was quick, and it was good to be able to see the scans of my teeth straight away

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Store LocationBrisbane
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Can't wait for a great smile

published

The staff were very friendly and informative and made me feel comfortable they explained exactly what would happen after my visit and how long it would take to get my aligners

  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane qld
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First impression!

published

I met with Lauren for my 3D scan, and she was such a big help. She answered all my questions and made me feel extremely comfortable, she especially displayed no judgment and pure understanding

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Store LocationBrisbane
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Tiana H
Tiana HSouth East Queensland, QLD

Such great staff

published

i was welcomely invited into the store.
i felt confident around the staff especially Lauren B. she was kind, outgoing and such a nice lady!! will forever be thankful for the experience they have given me :)

  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane, Qld
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Jake
JakeSouth East Queensland, QLD

Yes. It's perfect!

published

I satisfied with everything about this experience.
I would like to express my sincere gratitude to the two staffs who consulted my daughter.
I would like to recommend it to my friends.
Thank you. :)

  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Store LocationBrisbane City, QLD
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Paul
PaulSouth East Queensland, QLD

Initial Appointment

published

Very straightforward. Warmly welcomed. Very polite and friendly staff. Clean, neat and professional layout. Informative. On time. Process, products and process was clearly explained. Staff very knowledgeable. Able to answer all questions. 5 Star!

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane City - Queen Street
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

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Mary
MarySouth East Queensland, QLD

Staff were polite and very down to earth

published

Lauren was super polite and very informative, my 16 year old daughter was very comfortable and felt at ease - thank you so much for making us feel welcome and answering all my questions

  • Value for Money
  • Product Quality
  • Customer Service
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Mary, thank you for your kind words and this wonderful review!

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The reviewer stated that an incentive was offered for this review

Loc
LocSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Great service

published

Fast & easy appointment with great reminders. Lauren was very helpful with the whole process and the experience was quite relaxing. I would highly recommend to family and friends looking for aligners.

  • Value for Money
  • Product Quality
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi there, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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Steph G.
Steph G.South East Queensland, QLD

Top Shelf Customer Service

published
  • Customer Service
  • Incentivised Review No
  • Treatment StageI have had an initial consultation.
  • Return Claim MadeNo
  • Store LocationBrisbane Queensland
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Steph, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

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