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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 188 reviews · View Statistics
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Reviews

4.0
12 reviews
5
(9)
4
(0)
3
(0)
2
(0)
1
(3)
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Sophie H
Sophie HSouth East Queensland, QLD

Can't recommend this product enough

published

Having now completed my journey to 100% better & straighter teeth - I would recommend Smile direct club to anyone. Braces were going to cost me over 6k but I got the same results for 2.7k with the SDC treatment. Easy to use and the ability to take them out if I was going out for dinner/drinks.

The team were quick to fix problems (I got sent 2 uppers in one of my packs) and sent out retainers even though I tried the wire retainer for a while. Shipping is slow but worth the wait. Now I can't even remember my crooked smile.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us, Sophie. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Perfect

published

I had an initial consultation at smile direct club. Good and friendly customer service was provided. Answered all my questions and explained each and everything in an understandable and simple language

Customer Service
5/5
Incentivised Review No
Treatment StageI have not yet begun any treatment or had a consultation.
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Navya. Thank you for this awesome review!

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0.0
(1,234)
Rhonda G
Rhonda GSouth East Queensland, QLD
  • 3 reviews

Great service

published

Each time I have had to contact Smile Direct they have been very professional and have always responded shortly and fixed my concern or issue. The new location of the Brisbane store was way easier to find and still great service. This time I needed new scans for my refinement which was on offer. Staff is so helpful and friendly too at the Brisbane Store

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClub

Glad to hear about your experience, thanks for the high star review!

Sonia Johnson
Sonia Johnson South East Queensland, QLD

So perfect!

published

I went in today for my first appointment and they were all so lovely. We were greeted instantly and taken care of straight away. Lauren B served us and was so lovely! She made conversation the whole time and seemed genuinely interested in us! Lovely and thorough walk through on the clear alingers and helped with any question we had! amazing experience

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there, Sonia. Thank you for this awesome review! Lauren is truly amazing and we are super proud of her!

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The reviewer stated that an incentive was offered for this review

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Emily Fenwick
Emily Fenwick South East Queensland, QLD

Very happy

published

This place is a very clean and quiet place. Very Very professional, Super lovely and made my appointment one of a kind!!
I had Lauren and she was a very chatty and sweet person. 100% recommend her She’s wonderful!! The price for it is unreal! I really though it was too good to be true, Amazing place can not tell you enough of how much I recommend this place

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store Locationbrisbane, QLD
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi, Emily. Your feedback and input are so valuable to us and we truly take it to heart

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Rachel L.
Rachel L.Darling Downs, QLD

Great service, great smile.

published

Smile Direct were great to deal with. They give a bit of the hard sell, but I can't fault their product or service from my experience. The postage can take a while, but talking to them via their Facebook page gets you a quick response. I'm delighted with the improvements to my smile.

Incentivised Review No
Treatment StageI have completed a treatment plan.
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Rachel! This means the world to us. If you need any help in the meantime, don't hesitate to send us an email at reviews@smiledirectclub.com. Best regards,

Pasene Silao
Pasene SilaoSouth East Queensland, QLD
  • 2 reviews

DENTAL EXPERIENCE

published

My experience at the Smile Direct Club in Brisbane was very welcoming . especially Ali and Sonia ! . they were both great and made me feel very comfortable during my visit ( especially when I have a massive fear heading to a dentist ) . Sonia was really clear and thorough about every detail and Info of the process and did such a amazing job ! definitely will recommend to others about this clinic (:

Customer Service
5/5
Incentivised Review No
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
SmileDirectClub
Joy S.SmileDirectClub

Hi Pasene, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Monica
MonicaSouth East Queensland, QLD

Amazing Service!

published

The Staff are amazing. The Process was easy and quick, I actually enjoyed myself while I was at Smile Direct. My Guild Sascha was very welcoming and kind. She made my first day at smile direct very enjoyable. I had a great time with her as she’s really good at her work. I’m just really excited to begin my smile journey with you wonderful people

Customer Service
5/5
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
Joy S.SmileDirectClub

Monica, we're delighted to read your review!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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0.0
(1,234)
Pedro
PedroSouth East Queensland, QLD
  • 2 reviews

Friendly and welcoming

published

Staff were so helpful when I phoned up to postpone my appointment as I was stuck in traffic. It’s ok they responded “we’ll be here until 7pm”.
All of the staff were friendly and helpful.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have completed a treatment plan.
Return Claim MadeNo
Store LocationEdward st, Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you so much for sharing, Pedro! This means the world to us.

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