Reviewer Photos & Videos
Very slick and professional
Very clean and professional. Each step was explained thoroughly. I am looking forward to receiving my aligners. The tech was very knowledgeable and a perfectionist with the scan process. A very pleasant experience.
Dentist Vickie is wonderful
I was promised a 5 start experience and I can confirm thats what I experienced. Our greeting was very friendly but the standout was the amazing and seamless experience with dentist Vickie.
I can't wait to receive my aligners and get my straightening under way.
Thank you Vickie and Smile Direct for contributing to a long time dream.
Vickie was amazing! Very friendly & professional. She made the experience comfortable as well as clearly explaining the process. She is definitely an asset to your team!! Also the offices are very cool.
Great so far!
Went in for the scan yesterday and information on my kit. Customer service was excellent and my Smile Guide, Lauren was most helpful and friendly. She answered all my questions professionally and didn't judge my gross teeth. I'm super excited about my treatment and hopeful it works.
Consultation was easy informative and very friendly. All details about the process was explained from start to finish. Many thanks to Lauren and all involved for their help and encouragement.
Great customer service
I just had my appointment with Sonia today in Brisbane city. I was super impressed with how professional and kind she was. She made me feel really comfortable and I am real00000ly excited to start my Smile process :)
Vickie was an excellent consultant, putting me at ease and answering all my questions. She took me through the purple box and showed me everything I will receive - very exciting. Everyone was very friendly and helpful - Highly recommend.
Amazing customer service!
My consultant Vicki was so helpful in answering any questions I had and I left feeling confident in my decision to proceed with my treatment. Would definitely recommend. Thanks Vicki!
Looks like a winner
I was impressed by the service and the wonderful 3D software used for the scan. The assistant Vicky was wonderful. She put me at ease through the process and answered all my questions.
It was so easy and fast
They are significant cheaper than Invisalign. Lauren my consultant was great at explaining. Everything was set up and she did it with her quickest hand! I would highly recommend this!
Sonia was very friendly and she helped me a lot, she was very patient and answered me a lot of questions professionally. Everything sounds amazing, Im really looking forward to my smile journal!!
Great service. Happy staffs. Novel business. Amazing technology. Every step of the treatment is thoughtful and simple. Thank you Lauren and Ali (from Brisbane city store)! Cant wait to get things started.
Very friendly and professional
They were very professional, friendly staff members, they were very welcoming and gave all the information. Love the 3D scan. great service and. To save time, you should ring them when you arrive at the building. definitely recommend :D
Great Customer Service
Vickie was very friendly and professional with helping me get started. Can't comment on much else as I haven't seen results yet but Vickie helped me find confidence in the product and I'm very excited to hopefully soon be able to securely smile in front of a camera lol.
This is Perfect!!!
The staff Sonia was lovely, friendly and amazing. She answered me a lot of questions and said detailed about the whole things. The service is good and I can't wait to start.
cant wait to get started
such a lovely young girl. Very informative and an easy experience. Excellent customer service no waiting and very simple process. I think the young girls name was Lauren and she was just lovely. I cannot comment on the product quality when I have not received any of the products and used them... you need to change that question
Very nice people
The staff were very nice ,It was easy to find the place . It was a Nice office . Fast , easy process. Would recommend to others . The price seemed fair and reasonable .
This was awesome!
I loved my appointment today! Vickie was absolutely amazing and helped in every way possible. I'm 100% satisfied with my service and I can not wait to start my process with smile direct.
Great start to getting a great smile
The initial consult was well organised and a painless process. The team were very professional and informative, making me feel at ease.
I look forward to receiving the review and starting the treatment.
The girls were really nice and really helpful! Excellent customer service :)
The Brisbane Team were fantastic! The initial consultation was quick and easy. I’m very excited to get my teeth perfect just to feel more confident myself. Thank you for your help!
So easy, simple and great!
My consultant Laura was fantastic. The whole staff were. Very welcoming and friendly. They talked me through it all and the process wasn’t hard. Can’t wait to start my program and start smiling!
Great Service, but gave me false hope
When i went to SmileDirect club, the people were very friendly and helpful. Aradia asked what I would like to get fixed and I told her the crowding of my bottom teeth. She told me they will 100% be straight in the next 5 months and gave me hope that it would actually work. 72 hours later when I received the treatment plan, it showed my upper arch being straightened, however no improvement on my bottom teeth. I was confused and emailed SmileDirect customer service as to why this is. Johanna V replied to me saying "...That is due to the fact tha...t your aligner therapy was approved for the upper arch only. This is the most amount of dental movement that can be achieved with Smile Direct Club's aligners..." I understand this but I am not happy that I cannot get what I wanted, I was given false hope from SmileDirect and would like to Cancel my plan.
Very excited for my new smile
Staff were amazing. Explained everything very thoroughly. Im looking forward to seeing video of process of my teeth transforming. I will definitely be recommending this company to others. Very happy so far. Thankyou
This was so interesting and I'm happy that the team at the Brisbane Smile Direct Club location I visited made me so comfortable, what could have been an awkward and invasive experience was handled professionally and with amazing kindness. Thank you so much. :)
Awesome staff. Highly recommend
Alana is very friendly, sociable and professional. Provided heaps of information on each package and what was included within the kit provided. The scan is very hygienic and very straightforward. She is very accommodating with no pressure to commit.
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