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SmileDirectClub SmileShop QLD, Brisbane
When i went to SmileDirect club, the people were very friendly and helpful. Aradia asked what I would like to get fixed and I told her the crowding of my bottom teeth. She told me they will 100% be straight in the next 5 months and gave me hope that it would actually work. 72 hours later when I received the treatment plan, it showed my upper arch being straightened, however no improvement on my bottom teeth. I was confused and emailed SmileDirect customer service as to why this is. Johanna V replied to me saying "...That is due to the fact tha...
Read moret your aligner therapy was approved for the upper arch only. This is the most amount of dental movement that can be achieved with Smile Direct Club's aligners..." I understand this but I am not happy that I cannot get what I wanted, I was given false hope from SmileDirect and would like to Cancel my plan.Questions & Answers
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| Category | Dental Services and Physical Shops |
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Thanks for leaving us a review, Celeste. We are always optimistic that we'll be able to treat every customer, but only our fully licensed dentists and orthodontists can determine eligibility and the s...
Read morecope of treatment. We're disappointed to hear about this and have passed the feedback along to management. I'm also sending you a private message to get some more information. Best, Emily