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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 153 reviews · View Statistics

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Wendy Noyes

Wendy NoyesSouth East Queensland, QLD

Excellent customer service

published

The ladies behind the counter were lovely and polite. The person who performed my scan was very accomodating and took her time to explain everything she was doing. I felt very comfortable the entire time and am confident in smile direct club.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane City
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hey, thanks for sharing. This is totally the experience we want you to have. We cant wait to see the results.

Jan

JanSouth East Queensland, QLD

  • 2 reviews

Very excited

published

Happy with the look of the retainer to wear and hope my teeth are eligible
Happy with all staff today
Thorough efficient courteous helpful
Look forward to getting approval hopefully

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there Jan. It is always a pleasure to assist you. Thank you so much for all the love and support!

Drew

DrewSouth East Queensland, QLD

Fantastic initial consultation

published

Exceptionally helpful and professional service from Lauren R and Sonia. Looking forward to seeing what the dental team come back with re: what can be done. Much better priced than Invisalign and seemingly offers same outcome!

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us Drew. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

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Follow up appointment

published

Sonia was very professional, very helpful and was able to answer my queries in a very caring way. The face to face visit was very accessible with parking very close by.

Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Store Location344 Queen Street Brisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Awesome! thanks for your review Janelle, we'll continue working hard to provide the best customer experience possible, one step closer to get the smile you deserve!

Marcus_BS

Marcus_BSSouth East Queensland, QLD

3D Scan / Technician, Front Desk Service

published

Front desk service was very friendly and professional. Sonia my SDC technician ran me through product answering all my questions and made me feel very comfortable. Would highly recommend Sonia the SDC technician. Will give updates when I receive my SDC box and start treatment.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Marcus, we aim for 100% satisfaction and we are happy hear from you and your experience, thanks for taking the time to let us know!

Tonie

Tonie South East Queensland, QLD

Pleasant experience in the smile store

published

Lauren was super friendly and welcoming, second time seeing her, which was nice. So quick and easy. The new store is in a great location and very professional looking. Thanks

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane QLD
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Jax

Jax

  • 2 reviews

Fantastic Service, so friendly and professional.

published

From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Jax, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Sandra

SandraSouth East Queensland, QLD

  • 2 reviews

Great customer service face to face touch!!

published

I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review Sandra.

Sandy Wainwright

Sandy WainwrightSouth East Queensland, QLD

very professional and accommodating

published

The staff were very professional and accommodating. Ali and Lauren were great. The scan process was great. I highly recommend this service so far, i can wait to get my kit

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Sandy, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

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Excellent experience: time well spent

published

I am very happy with my initial consultation visit. First of all, I am well informed about the process of helping me getting the result i want. The ladies i have spoken to are very friendly, helpful and passionate about their jobs. Secondly, i do not have to wait long. although they are busy, but they have manage their time well. So, i am kind of feeling that they are all there for me somehow :). Finally, it is free visit and i have a gift to take home. Despite the fact that i have to travel a bit to get there, it is time well spent on that day.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Suzy, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!

Tahlia Maddalena

Tahlia MaddalenaSouth East Queensland, QLD

Perfect visit! Amazing customer service.

published

The customer service was amazing. Management was attentive and so were the staff. I had Lauren B who was great and really explained the process in detail. Overall helpful and great.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City, QLD
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

The reviewer stated that an incentive was offered for this review

Ben

BenSouth East Queensland, QLD

Amazing

published

Went in for a scan when they had free sessions my Smile Guide was Sonia she was lovely and thorough making sure i was happy to progress through the whole session and reassuring me throughout would recommend to anyone wanting to have a consultation

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, CBD
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hello Ben, thank you for your kind review. We'll be happy to pass along your comments to the team here at SmileDirectClub! Thanks again.

Anjali Warrier

Anjali WarrierSouth East Queensland, QLD

Yay cheap and affordable way to a smile :)

published

Excellent service :) both Ali and Lauren were very warm and understood my concerns. Highly recommend to everyone that wants a beautiful smile- and let’s be honest who doesn’t want a beautiful smile :) very excited to start the my journey to a beautiful smile :)

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
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1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Amazing! so excited to hear about your experience Anjali, thank you very much!

The reviewer stated that an incentive was offered for this review

L E L

L E LSouth East Queensland, QLD

Amazing service! I’m so excited to receive my kit

published

I rarely submit reviews but in this case I feel I must.
I would like to especially thank Sonia for the kind and genuinely honest service she provided.
I am excited to receive my kit!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationBrisbane smile direct
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

Im so excited.

published

Im happy to meet them, they are approachable and nice. Easy to talk with and friendly. I cant wait to see how my teeth going and have a perfect smile.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Belle! We're so happy to see this review. Thank you so much!

The reviewer stated that an incentive was offered for this review

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William T.

William T.South East Queensland, QLD

Really Efficient and Polite.

published

They were really direct, polite and easy to talk to. Everyone was really nice and the appointment was very quick and easy. The scan was comfortable and only took around 2-3 minutes. Sonia was really polite and helpful and didn't mind answering any questions I had. Very much hope I'll be eligible for my aligners.

Overall very good experience and would definitely recommend to anyone interested in getting aligners.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Central store.
See all answers
2 comments
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi WIlliam, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!

William T.
William T.

No problem! :)

Professional and helpful.

published

Ali and Sonia were very friendly and helpful on my first visit. They gave me all the information I need to feel happy and confident with the products and the plans going forward.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane qld
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thanks for your kind review Elizabeth, we'll continue working hard to get you the smile you are looking for.

Maddie N.

Maddie N.South East Queensland, QLD

Friendly Staff

published

I had Sonia today and she was very helpful to start me on my teeth journey. She was very kind and was happy to answer any questions I may have had.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQLD
See all answers
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Amazing! this makes us really happy as we can keep track on the quality of service that's being provided, thanks Maddie!

First Consult - Awesome

published

Excellent experience with the first visit and scan. I get nervous easy so they made me feel comfortable and always checked i was ok. Fingers crossed i am eligible for aligners.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Happy to hear this, Ashleigh! We appreciate that you took the time to share some kind words.

Pasene Silao

Pasene SilaoSouth East Queensland, QLD

DENTAL EXPERIENCE

published

My experience at the Smile Direct Club in Brisbane was very welcoming . especially Ali and Sonia ! . they were both great and made me feel very comfortable during my visit ( especially when I have a massive fear heading to a dentist ) . Sonia was really clear and thorough about every detail and Info of the process and did such a amazing job ! definitely will recommend to others about this clinic (:

Customer Service
Incentivised ReviewNo
Treatment StageI have not yet begun any treatment or had a consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi Pasene, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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