Reviewer Photos & Videos
Lauren R was great
Lauren R was great. She answered all my questions, and there were many. A great experience, could not ask for anything more. 5/5. Thanks for looking after me. Cheers. Love you work.
Too heavy on sales, Man at front desk was way to pushy for bank details.
The man at the front is extremely pushy. I already told him once that I did not want to put down any of my bank details, as I was still keeping my options open and wanted time to think about it as it is still a fair bit of money, and I wanted to research on other people's experiences. I had to repeat myself several times that I didn't want to hand of my bank details - and still he kept insisting. A customer shouldn't have to repeat themselves especially as it is just a consultation.
However Laura who did the actual scan was amazing, so nice ...and friendly and she understood straight away why I didn't want to give my details straight away. Smile Direct needs to work on their marketing - the automation of emails and text are a bit much. I have received 6 texts and 6 emails from them in the past few days. Coming from a marketing background the automation of all these messages actually makes it impersonal and seem like spam more than information. And you need to train your staff to be less cold cut sales and focus more on customers needs and journey.
This is the 3rd time I have had a review on my smile journey and I cannot fault the professional, knowledgeable friendly staff at Brisbane cbd store thank you again
Our SDC consultants were friendly and approachable. My 13-year-old daughter was having the consultation and our consultant for the scans was welcoming and answered all our questions without any issues.
The SDC member was extremely helpful, scans were quick and I left feeling confident that I was in good hands. The progress in only 6 months has been phenomenal, I’m looking forward to the next stage of refinements.
Quick, Easy and Affordable!
Was a simple click online to book my appointment at a Smile direct store the next day! They payment plans were super easy to follow and has no hidden fees. The 3D scan was much more comfortable than the one I previously had at my dentist, for the same image and for FREE!!
I was quoted $6.5k for retainers at my dentist, which I now have the same product for less than half of the price!!! Im super excited for my results in the following months to come! ♡
Excellent customer service
The ladies behind the counter were lovely and polite. The person who performed my scan was very accomodating and took her time to explain everything she was doing. I felt very comfortable the entire time and am confident in smile direct club.
Happy with the look of the retainer to wear and hope my teeth are eligible
Happy with all staff today
Thorough efficient courteous helpful
Look forward to getting approval hopefully
Fantastic initial consultation
Exceptionally helpful and professional service from Lauren R and Sonia. Looking forward to seeing what the dental team come back with re: what can be done. Much better priced than Invisalign and seemingly offers same outcome!
Follow up appointment
Sonia was very professional, very helpful and was able to answer my queries in a very caring way. The face to face visit was very accessible with parking very close by.
- SmileShop QLD, Brisbane
- Verified customer
3D Scan / Technician, Front Desk Service
Front desk service was very friendly and professional. Sonia my SDC technician ran me through product answering all my questions and made me feel very comfortable. Would highly recommend Sonia the SDC technician. Will give updates when I receive my SDC box and start treatment.
Pleasant experience in the smile store
Lauren was super friendly and welcoming, second time seeing her, which was nice. So quick and easy. The new store is in a great location and very professional looking. Thanks
Fantastic Service, so friendly and professional.
From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.
Great customer service face to face touch!!
I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!
very professional and accommodating
The staff were very professional and accommodating. Ali and Lauren were great. The scan process was great. I highly recommend this service so far, i can wait to get my kit
Excellent experience: time well spent
I am very happy with my initial consultation visit. First of all, I am well informed about the process of helping me getting the result i want. The ladies i have spoken to are very friendly, helpful and passionate about their jobs. Secondly, i do not have to wait long. although they are busy, but they have manage their time well. So, i am kind of feeling that they are all there for me somehow :). Finally, it is free visit and i have a gift to take home. Despite the fact that i have to travel a bit to get there, it is time well spent on that day.
Perfect visit! Amazing customer service.
The customer service was amazing. Management was attentive and so were the staff. I had Lauren B who was great and really explained the process in detail. Overall helpful and great.
The reviewer stated that an incentive was offered for this review
Went in for a scan when they had free sessions my Smile Guide was Sonia she was lovely and thorough making sure i was happy to progress through the whole session and reassuring me throughout would recommend to anyone wanting to have a consultation
Yay cheap and affordable way to a smile :)
Excellent service :) both Ali and Lauren were very warm and understood my concerns. Highly recommend to everyone that wants a beautiful smile- and let’s be honest who doesn’t want a beautiful smile :) very excited to start the my journey to a beautiful smile :)
The reviewer stated that an incentive was offered for this review
Amazing service! I’m so excited to receive my kit
I rarely submit reviews but in this case I feel I must.
I would like to especially thank Sonia for the kind and genuinely honest service she provided.
I am excited to receive my kit!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.