Reviewer Photos & Videos
Was straight forward, very easy
Only took 20 minutes, process was easy to understand and I wasn't made to feel forced to proceed if I didn't want to. Imaging was quick, and it was good to be able to see the scans of my teeth straight away
Can't wait for a great smile
The staff were very friendly and informative and made me feel comfortable they explained exactly what would happen after my visit and how long it would take to get my aligners
I met with Lauren for my 3D scan, and she was such a big help. She answered all my questions and made me feel extremely comfortable, she especially displayed no judgment and pure understanding
Such great staff
i was welcomely invited into the store.
i felt confident around the staff especially Lauren B. she was kind, outgoing and such a nice lady!! will forever be thankful for the experience they have given me :)
Yes. It's perfect!
I satisfied with everything about this experience.
I would like to express my sincere gratitude to the two staffs who consulted my daughter.
I would like to recommend it to my friends.
Thank you. :)
International follow-up call with broken English asking for payment
I went into the Brisbane store, everything went smoothly, they were nice and I knew what I would be signing up for. Lauren was lovely answered my few questions. I paid via CC on the day in full and waited for my approval call. Ali said he would specifically call me as they may only be able to do my top teeth. About 2 weeks later I received an international call from smile direct by a lady with broken English saying that I had been approved and that can I pay $700. Of course I said no, I had already handed over my CC details and never received a...call back by the Brisbane office. This review is specific to the sign up process. Additionally it would good if the reviews split the initial consultation with the actual outcome of the aligners. For those of you considering Smile it will work. It is for people that want to correct the top and bottom 6 teeth, it is about cosmetic not correcting moderate to higher issues of jaw alignment (overbite, cross bite etc). In anycase, Ali give me a call and I can modify my review
Very straightforward. Warmly welcomed. Very polite and friendly staff. Clean, neat and professional layout. Informative. On time. Process, products and process was clearly explained. Staff very knowledgeable. Able to answer all questions. 5 Star!
Staff were polite and very down to earth
Lauren was super polite and very informative, my 16 year old daughter was very comfortable and felt at ease - thank you so much for making us feel welcome and answering all my questions
The reviewer stated that an incentive was offered for this review
Fast & easy appointment with great reminders. Lauren was very helpful with the whole process and the experience was quite relaxing. I would highly recommend to family and friends looking for aligners.
Top Shelf Customer Service
When I arrived to my appointment I was warmly greeted by Ali, who kindly explained how the appointment would proceed, giving me plenty of opportunities to ask questions, which I did, and I had all my queries answered, putting any lingering apprehension to rest. Documentation completed easily and hygienically, with hand sanitising stations with in easy access. I was than introduced to Lauren, who firstly explained what I would be receiving in the mail once my aligners were approved, created and shipped from the USA, she even took the time to de...monstrate how easy to use the aligners are, along with the teeth whitening products. Lauren than took the 3d images, taking care to give me time when I needed to swallow etc. I would give 10/10 to the customer service I received today from the lovely team at Smile Direct in Brisbane Queen Street office.
Excellent customer service experience
The team at Brisbane CBD were very welcoming and the whole experience was thoroughly positive. Ali and Lauren.B are true professionals. Can’t wait to start my journey when the package arrives.
Welcoming and friendly
I was anxious about taking this step and the team helped me feel at ease and helped me to not worry about my wonky smile - I walked away happy that I made the decision to visit the shop
Queen St, Brisbane Smile club
Today was amazing! Lauren and Ali were very helpful and made the experience an enjoyable one. I am very excited for my new smile thank you to the team there
Top notch service
From the moment I walked in, I was greeted with personable and knowledgeable staff.
I was very impressed with the technology and the overall service. Thank you very much for everything.
The Staff were so friendly and helpful. The appointment was easy and informative and
I found the 3D scan really interesting. I am looking forward to having a new smile.
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