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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 206 reviews · View Statistics
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Was straight forward, very easy

published

Only took 20 minutes, process was easy to understand and I wasn't made to feel forced to proceed if I didn't want to. Imaging was quick, and it was good to be able to see the scans of my teeth straight away

Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
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Can't wait for a great smile

published

The staff were very friendly and informative and made me feel comfortable they explained exactly what would happen after my visit and how long it would take to get my aligners

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane qld
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First impression!

published

I met with Lauren for my 3D scan, and she was such a big help. She answered all my questions and made me feel extremely comfortable, she especially displayed no judgment and pure understanding

Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane
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Tiana H
Tiana HSouth East Queensland, QLD

Such great staff

published

i was welcomely invited into the store.
i felt confident around the staff especially Lauren B. she was kind, outgoing and such a nice lady!! will forever be thankful for the experience they have given me :)

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, Qld
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Jake
JakeSouth East Queensland, QLD

Yes. It's perfect!

published

I satisfied with everything about this experience.
I would like to express my sincere gratitude to the two staffs who consulted my daughter.
I would like to recommend it to my friends.
Thank you. :)

Incentivised Review No
Treatment StageI have had an initial consultation.
Store LocationBrisbane City, QLD
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Grant
GrantSouth East Queensland, QLD

International follow-up call with broken English asking for payment

published
Customer Service
4/5
Incentivised Review No
Treatment StageI have had an initial consultation.
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Paul
PaulSouth East Queensland, QLD

Initial Appointment

published

Very straightforward. Warmly welcomed. Very polite and friendly staff. Clean, neat and professional layout. Informative. On time. Process, products and process was clearly explained. Staff very knowledgeable. Able to answer all questions. 5 Star!

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City - Queen Street
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Paul, reviews like this give us motivation and help us ensure we provide high-quality care.

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Mary
MarySouth East Queensland, QLD

Staff were polite and very down to earth

published

Lauren was super polite and very informative, my 16 year old daughter was very comfortable and felt at ease - thank you so much for making us feel welcome and answering all my questions

Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Mary, thank you for your kind words and this wonderful review!

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The reviewer stated that an incentive was offered for this review

Loc
LocSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Great service

published

Fast & easy appointment with great reminders. Lauren was very helpful with the whole process and the experience was quite relaxing. I would highly recommend to family and friends looking for aligners.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi there, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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Dental Services

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Steph G.
Steph G.South East Queensland, QLD

Top Shelf Customer Service

published
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane Queensland
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Steph, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

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Excellent customer service experience

published

The team at Brisbane CBD were very welcoming and the whole experience was thoroughly positive. Ali and Lauren.B are true professionals. Can’t wait to start my journey when the package arrives.

Value for Money
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane CBD
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Hi Pac, thank you so much for your positive comments about SmileDirectClub!

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Welcoming and friendly

published

I was anxious about taking this step and the team helped me feel at ease and helped me to not worry about my wonky smile - I walked away happy that I made the decision to visit the shop

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

We're so happy to see this review. Thank you so much!

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Carol
CarolSouth East Queensland, QLD

Queen St, Brisbane Smile club

published

Today was amazing! Lauren and Ali were very helpful and made the experience an enjoyable one. I am very excited for my new smile thank you to the team there

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQueen street brisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Carol, thank you again for taking the time to share a review! We truly appreciate the support.

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Top notch service

published

From the moment I walked in, I was greeted with personable and knowledgeable staff.
I was very impressed with the technology and the overall service. Thank you very much for everything.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationSmileShop Brisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Wow! This means a lot to us, Gareth. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

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Lisssy
Lisssy
  • 3 reviews

Amazing

published

The Staff were so friendly and helpful. The appointment was easy and informative and
I found the 3D scan really interesting. I am looking forward to having a new smile.

Customer Service
5/5
Incentivised Review No
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
SmileDirectClub
SmileDirectClubSmileDirectClubSend a private message

Lissy, reviews like this give us motivation and help us ensure we provide high-quality care.

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CategoryDental Services and Physical Shops
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