Reviewer Photos & Videos
The team and smile direct club are so lovely and have such wonderful customer service Lauren explained everything with great detail and made it really easy for me to understand everything that was going to happen with my new smile!
This place is a very clean and quiet place. Very Very professional, Super lovely and made my appointment one of a kind!!
I had Lauren and she was a very chatty and sweet person. 100% recommend her She’s wonderful!! The price for it is unreal! I really though it was too good to be true, Amazing place can not tell you enough of how much I recommend this place
The reviewer stated that an incentive was offered for this review
Great service, great smile.
Smile Direct were great to deal with. They give a bit of the hard sell, but I can't fault their product or service from my experience. The postage can take a while, but talking to them via their Facebook page gets you a quick response. I'm delighted with the improvements to my smile.
- SmileShop QLD, Brisbane
Don’t do it go anywhere else
All they did was move my gap from between my front two teeth to two teeth over. They say they will do it in x amount of time and it will look like this but it is lies. They send you out touch up kits that don’t actually move teeth straight. I’m in the processes of getting a partial refund and even that is predicted to take 10 days to process to a credit card I told them is CLOSED, then another 10 days to go to my bank account. This company is abhorrent to say the absolute least. Someone sue!!!!!!!! Do a class action lawsuit. They’re doing it in the states do it here!! I cannot stand them with a passion. Worst company I have ever had to deal with in my entire life. Seriously go to anyone else but SDC. Save yourself!
Great customer service!!
The attention was great as usual. I am almost finished with my treatment. So far pretty good! They are very professional and care about what i want and want. I recommend it!
Great customer service
This was my 3rd visits to Smile Direct, staff member was nice and helpful as always. She has advised me how to and where to discuss my concerns when I mentioned about lower teeth not lining up. Gentle 3D scan too. Thank you!
Lauren R was great
Lauren R was great. She answered all my questions, and there were many. A great experience, could not ask for anything more. 5/5. Thanks for looking after me. Cheers. Love you work.
This is the 3rd time I have had a review on my smile journey and I cannot fault the professional, knowledgeable friendly staff at Brisbane cbd store thank you again
Our SDC consultants were friendly and approachable. My 13-year-old daughter was having the consultation and our consultant for the scans was welcoming and answered all our questions without any issues.
The SDC member was extremely helpful, scans were quick and I left feeling confident that I was in good hands. The progress in only 6 months has been phenomenal, I’m looking forward to the next stage of refinements.
Quick, Easy and Affordable!
Was a simple click online to book my appointment at a Smile direct store the next day! They payment plans were super easy to follow and has no hidden fees. The 3D scan was much more comfortable than the one I previously had at my dentist, for the same image and for FREE!!
I was quoted $6.5k for retainers at my dentist, which I now have the same product for less than half of the price!!! Im super excited for my results in the following months to come! ♡
Excellent customer service
The ladies behind the counter were lovely and polite. The person who performed my scan was very accomodating and took her time to explain everything she was doing. I felt very comfortable the entire time and am confident in smile direct club.
Happy with the look of the retainer to wear and hope my teeth are eligible
Happy with all staff today
Thorough efficient courteous helpful
Look forward to getting approval hopefully
Fantastic initial consultation
Exceptionally helpful and professional service from Lauren R and Sonia. Looking forward to seeing what the dental team come back with re: what can be done. Much better priced than Invisalign and seemingly offers same outcome!
Follow up appointment
Sonia was very professional, very helpful and was able to answer my queries in a very caring way. The face to face visit was very accessible with parking very close by.
- SmileShop QLD, Brisbane
3D Scan / Technician, Front Desk Service
Front desk service was very friendly and professional. Sonia my SDC technician ran me through product answering all my questions and made me feel very comfortable. Would highly recommend Sonia the SDC technician. Will give updates when I receive my SDC box and start treatment.
Pleasant experience in the smile store
Lauren was super friendly and welcoming, second time seeing her, which was nice. So quick and easy. The new store is in a great location and very professional looking. Thanks
Fantastic Service, so friendly and professional.
From entering the shop you are made to feel so welcome. I was in the shop for a review scan so they can just perfect my smile more. The scan was painless & very quick. A great big thanks to Sonia who made the appointment great & explained everything. I would highly recommend Smile Direct to make you happier with your smile.
Great customer service face to face touch!!
I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!
very professional and accommodating
The staff were very professional and accommodating. Ali and Lauren were great. The scan process was great. I highly recommend this service so far, i can wait to get my kit
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.