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SmileDirectClub SmileShop QLD, Brisbane

SmileDirectClub SmileShop QLD, Brisbane

4.7 from 174 reviews · View Statistics

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Be Smart
Be SmartSouth East Queensland, QLD

Consultation - Lauren B

published

Lauren B is extremely understanding and very caring. She explained everything step by step and in a perfectly understandable way.
I am hoping things will go smoothly and we will see a difference.

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We appreciate your positive words! We're honored.

Crimsonburn
Crimsonburn
  • 2 reviews

Fast and friendly service

published

Was greeted with a friendly smile by the receptionist (sorry, forgot his name)

Awesome, friendly service!
Lauren B was very professional and provided lots of information! Would definitely recommend to friends!

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationQueen street Brisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Crimsonburn, we're so glad that we were able to go above and beyond your expectations!

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0.0
(1,234)

I got a good experience

published

I visited the smile shop for the first time today. The receptionist was friendly. I took a 3D image of my teeth in a separate room. The person in charge of me was kind!!!

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Yurika, thank you for your kind review. We are happy to pass along your comments to the team here at SmileDirectClub!

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Akerke
AkerkeSouth East Queensland, QLD

AMAZING team and product!

published

Just had my consultation today with lovely Lauren.B and Ali at Smile direct on Queen.St!
I was fascinated by their professionalism! Both of them being very patient, asking the right questions, offering options, sharing their honest opinions, helped me to find what I exactly needed for my future smile:)
Extra ⭐⭐⭐⭐✨✨ for my smile guide Lauren.B's sense of humour! Thank you for your time and help! Appreciate it a lot ☺️
Highly recommend this place!

Value for Money
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
Meghan C.
Meghan C.South East Queensland, QLD

Fantastic service

published

The team and smile direct club are so lovely and have such wonderful customer service Lauren explained everything with great detail and made it really easy for me to understand everything that was going to happen with my new smile!
Very professional.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Thank you very much for your kind review Meghan, we are happy to hear about your experience, we'll continue working hard to get you the smile you are looking for.

Tod T.
Tod T.Queensland

Lauren R was great

published

Lauren R was great. She answered all my questions, and there were many. A great experience, could not ask for anything more. 5/5. Thanks for looking after me. Cheers. Love you work.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Tod, thank you so much for your positive comments about SmileDirectClub!

Phil
PhilSouth East Queensland, QLD

Very professional

published

Our SDC consultants were friendly and approachable. My 13-year-old daughter was having the consultation and our consultant for the scans was welcoming and answered all our questions without any issues.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Phil, we're proud of our team – thank you so much for the shout-out!

Candice
CandiceSouth East Queensland, QLD

Quick, Easy and Affordable!

published

Was a simple click online to book my appointment at a Smile direct store the next day! They payment plans were super easy to follow and has no hidden fees. The 3D scan was much more comfortable than the one I previously had at my dentist, for the same image and for FREE!!
I was quoted $6.5k for retainers at my dentist, which I now have the same product for less than half of the price!!! Im super excited for my results in the following months to come! ♡

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Candice, we love seeing this!

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Jan
JanSouth East Queensland, QLD
  • 2 reviews

Very excited

published

Happy with the look of the retainer to wear and hope my teeth are eligible
Happy with all staff today
Thorough efficient courteous helpful
Look forward to getting approval hopefully

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi there Jan. It is always a pleasure to assist you. Thank you so much for all the love and support!

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Drew
DrewSouth East Queensland, QLD

Fantastic initial consultation

published

Exceptionally helpful and professional service from Lauren R and Sonia. Looking forward to seeing what the dental team come back with re: what can be done. Much better priced than Invisalign and seemingly offers same outcome!

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Wow! This means a lot to us Drew. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Marcus_BS
Marcus_BSSouth East Queensland, QLD

3D Scan / Technician, Front Desk Service

published

Front desk service was very friendly and professional. Sonia my SDC technician ran me through product answering all my questions and made me feel very comfortable. Would highly recommend Sonia the SDC technician. Will give updates when I receive my SDC box and start treatment.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Marcus, we aim for 100% satisfaction and we are happy hear from you and your experience, thanks for taking the time to let us know!

Sandra
SandraSouth East Queensland, QLD
  • 2 reviews

Great customer service face to face touch!!

published

I got an appointment the very next day. I was seen at the right time with no waiting and it took 30min from start to finish.
Sonia was wonderful at explaining the process. Her customer service was fantastic. Highly recommend going into the shop where possible. Cleared all questions!!!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane city
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review Sandra.

Sandy Wainwright
Sandy WainwrightSouth East Queensland, QLD

very professional and accommodating

published

The staff were very professional and accommodating. Ali and Lauren were great. The scan process was great. I highly recommend this service so far, i can wait to get my kit

Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Sandy, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Excellent experience: time well spent

published

I am very happy with my initial consultation visit. First of all, I am well informed about the process of helping me getting the result i want. The ladies i have spoken to are very friendly, helpful and passionate about their jobs. Secondly, i do not have to wait long. although they are busy, but they have manage their time well. So, i am kind of feeling that they are all there for me somehow :). Finally, it is free visit and i have a gift to take home. Despite the fact that i have to travel a bit to get there, it is time well spent on that day.

Customer Service
Incentivised ReviewNo
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub

Hi Suzy, our goal is to make sure all customers walk away informed, educated and excited. Thank you for taking the time to leave a review!

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Tahlia Maddalena
Tahlia MaddalenaSouth East Queensland, QLD

Perfect visit! Amazing customer service.

published

The customer service was amazing. Management was attentive and so were the staff. I had Lauren B who was great and really explained the process in detail. Overall helpful and great.

Value for Money
Product Quality
Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationBrisbane City, QLD
1 comment
SmileDirectClub
SmileDirectClubSmileDirectClub
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